Ops Leader, Residential & Day Programs (Person-Centered)

Cds Monarch, Inc.; Town of Webster (NY); On-site; USD 70,000 - 73,000; Full time

Job summary

CDS Monarch, Inc. seeks an Associate Director to oversee person-centered services across Day Habilitation, Residential, Community/ Vocational programs and family supports in Webster, NY. You’ll lead operational strategy, training, and reporting while maintaining program quality and client focus.

The role demands 5+ years in IDD services with supervisory responsibility and strong budgeting, staffing, and compliance capabilities to support high standards of care.

Qualifications

• Bachelor’s degree preferred in a human service field.
• Minimum five years of consecutive experience serving individuals with developmental disabilities.
• Experience in residential and day services management.
• At least three years of supervisory experience with personnel, finance and communication.

Responsibilities

• Provides supervision to CDS Monarch programs.
• Assumes administrative responsibility for all assigned facilities.
• Directs programs in a person-centered manner aligned with CDS Monarch values.
• Ensures compliance with OPWDD standards and CDS policies.
• Oversees incident management, QA audits, corrective actions, and HR metrics.
• Monitors staffing levels and daily, weekly, monthly reports.
• Prepares timely reports to the Director of Person-Centered Services.
• Ensures spending stays within authorized budgets and controls.
• Performs site visits and coordinates with Facilities Management for maintenance.
• Participates in on-call rotation for 24/7 residential oversight.

Skills

Supervisory leadership

Budget oversight

Staff training

Incident management

QA audits

Communication

Program oversight

Education

Bachelor’s Degree in human services

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Associate Director

RESIDENTIAL ADMIN Full Time Regular Full-Time Webster, NY, US

30+ days ago Requisition ID: 4584

Salary Range: $70,000.00 To $73,000.00 Annually

Summary
The Associate Director of Person-Centered Services is responsible for operational oversight of a variety of CDS Monarch Services. These services may include, but are not limited to: select Day Habilitation Programs, Residential Homes, Community Habilitation, Vocational Programs, Evening Activities/Respite, and Family Care. The role ensures that individuals receive the highest quality services through overall management, and holds direct responsibility for the development and implementation of systems that assist with the delivery of quality services.

Essential Job Functions

Provides supervision to CDS Monarch programs

Assumes administrative responsibility for all assigned facilities in the agency

Provides sufficient direction and oversight to ensure that programs are delivered in a person-centered manner which incorporates CDS Monarch Shared Values

Ensures through training, supervision, and monitoring that each program operates within the framework of established CDS Monarch Policy and Procedure

Provides sufficient direction and monitoring to ensure that all programs are fully compliant with New York State Office for People with Developmental Disabilities (OPWDD) standards

Ensures that all Supervisors who report to them are fully trained and understand how to perform job duties assigned to them

Ensures that Supervisors complete assigned job responsibilities related to Incident Management, QI Audits, Plans of Corrective Actions, and HR Measures

Provides sufficient direction to ensure that the programs are staffed at established minimum and program-specific staffing levels

Provides sufficient oversight and monitoring of daily, weekly, and monthly reports

Prepares and submits reports in a timely manner to the Director of Person-Centered Services as needed

Provides sufficient monitoring, training, and direction to ensure that spending is contained within authorized levels in the areas of personal spending, overtime, and non-personal services

Reviews and monitors program budget monthly and ensures payroll is in adherence with the set budget

Ensures that Supervisors effectively implement prescribed internal controls related to operational finance, personal allowance, and vehicle/equipment usage

Completes weekly site visits to all applicable programs under their supervision to ensure that the program environments and surroundings remain safe, attractive, comfortable, and well-maintained. Collaborates with Facilities Management for preventative maintenance

Participates in on-call rotation, ensuring 24/7 oversight of residential systems on evenings and weekends

Attends and participates in all meetings as directed by the Director of Person-Centered Services

Notifies the Director of Person-Centered Services of all barriers impeding the completion of duties and responsibilities

Performs all other necessary duties relevant to the position as directed by the Director of Person-Centered Services

Knowledge, Skills, and Abilities

Must be at least 18 years of age

Participation in the internal development curriculum – LEAD – preferred

Reliable transportation (NYS Driver’s License required)

Ability to work independently and motivate others

Ability to communicate effectively, both orally and in writing

Maintain all required certifications/training by State regulations and CDS policy

Education and Experience
Note: All experience and education requirements, except when required by federal, state, or local laws or requirements, may be waived at the discretion of management with approval from the Chief Financial Officer, in collaboration with Human Resources.

Bachelor’s Degree in a human service field preferred

Five years’ consecutive experience serving those with intellectual and developmental disabilities

Experience in residential services with direct management of residential facilities

Experience in day services with direct management of day services’ facilities

At least three years of supervisory experience with proficiency in personnel affairs, financial acumen, and communication

Physical Requirements / Working Conditions

Sedentary working environment

Ability to reach above shoulder level

Ability to turn/twist upper body

Able to use hand repetitive action for fine manipulating, keyboarding, and typing

Corporate Qualifications / Expectations

Adhere to all CDS Life Transitions, Inc. and iCircle policies and procedures

Adhere to the Agency Mission, Vision, Shared Values, and Customer Service Standards

Attend mandatory education and training modules as scheduled; obtain and maintain all required certifications/training per State regulations and CDS policy

Act as a professional representative of CDS Life Transitions, Inc. and iCircle in appearance, behavior, temperament, communication, language, and dress

The listed salary range represents the organization's good faith and reasonable estimate of the range of possible compensation at the time of posting. The offered salary will be determined by applicant qualifications and experience, education, position-specific licensing/training, and departmental budgets.
CDS Life Transitions is an Equal Opportunity Employer and affirms the right of every person to participate in all aspects of employment without regard to gender, race, color, religion, national origin, ancestry, age, marital status, sexual orientation, pregnancy, disability, citizenship, military or veteran status, gender expression and/or identity, or any other status or characteristic protected by federal, state, or local law. CDS Life Transitions will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities, unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reason, please call 585-386-1606.