Ops Lead

TSMG; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Long-term opportunity

Exposure to modern vehicle tech

Lead and scale teams

Professional development

Job summary

TSMG is seeking an Operations Manager to oversee end-to-end fleet maintenance across multiple sites, ensuring high service quality and operational efficiency in a fast-paced environment. You will lead daily operations, manage technical teams, and drive continuous improvement to scale operations.

Responsibilities include leading fleet maintenance, monitoring KPIs, managing budgets, recruiting and coaching technicians, coordinating 24/7 coverage, and ensuring compliance with safety and automotive

Qualifications

• 8+ years of experience in fleet operations or related field.
• Experience in multi-site operations or large teams.
• Strong understanding of service delivery, KPIs and performance management.
• Experience in 24/7 or high-availability environments.
• Leadership, coaching, and performance management abilities.
• Strong stakeholder management and communication skills.
• Budgeting and cost-control experience.
• Experience with electric vehicles or advanced automotive tech is advantageous.

Responsibilities

• Lead and oversee daily fleet maintenance operations across locations.
• Monitor operational performance and KPIs to ensure service levels.
• Identify gaps and drive continuous improvement to reduce downtime.
• Recruit, onboard, train, and manage technicians and staff across sites.
• Provide leadership, coaching, and performance management to the team.
• Act as primary contact for internal and external stakeholders.
• Oversee scheduling and resource allocation for 24/7 operations.
• Ensure compliance with labor laws, safety standards, and automotive regulations.
• Manage operational budgets and support financial planning.
• Support expansion into new locations by establishing processes and teams.

Skills

Fleet operations management

Leadership

Team leadership

Stakeholder management

KPI tracking

Budgeting

Compliance

Change management

Communication

Education

Bachelor's degree in related field

Tools

Fleet management software

Data analytics tools

Job description

Role Summary The Operations Manager is responsible for overseeing end-to-end fleet maintenance operations across multiple locations. This role focuses on ensuring high service quality, operational efficiency, and strong team performance in a fast-paced, multi-site environment. You will lead daily operations, manage technical teams, and drive continuous improvement initiatives to support scaling operations.

Key Responsibilities

• Lead and oversee daily fleet maintenance operations, ensuring vehicles are serviced, maintained, and ready for use
• Monitor operational performance, track KPIs, and ensure service levels are consistently met or exceeded
• Identify process gaps and implement continuous improvement initiatives to optimize efficiency and reduce downtime
• Recruit, onboard, train, and manage technicians and operational staff across locations
• Provide leadership, coaching, and performance management to ensure high team productivity and engagement
• Act as the primary point of contact for internal and external stakeholders, ensuring clear communication and alignment
• Oversee scheduling and resource allocation to support 24/7 operations where required
• Ensure compliance with local labor laws, health & safety standards, and relevant automotive regulations
• Manage operational budgets, control costs, and support financial planning activities
• Support expansion into new locations by establishing processes, teams, and operational readiness

Requirements

• 8+ years of experience in fleet operations, automotive service management, or a related field
• Proven experience managing multi-site operations or large-scale teams
• Strong understanding of service delivery, KPIs, and operational performance management
• Experience in 24/7 or high-availability operational environments
• Demonstrated leadership skills with the ability to manage, motivate, and develop teams
• Strong stakeholder management and communication skills
• Financial awareness with experience in budgeting and cost control
• Experience with electric vehicles or advanced automotive technologies is a strong advantage
• Fluent English required; German mandatory; Spanish is a plus

What We Offer

• Long-term, stable opportunity in a growing operational environment
• Exposure to modern vehicle technologies and large-scale operations
• Opportunity to lead and scale teams across multiple locations
• Ongoing training and professional development

Locations

Barcelona, Madrid, Munich, Berlin