OPS FAMILY SUPPORT WORKER - 64901360

State of Florida; Gainesville (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading health department in Florida seeks an OPS Family Support Worker to provide breastfeeding support and counseling to mothers. The role involves maintaining client confidentiality, assisting with training, and ensuring accurate documentation. Ideal candidates will have prior WIC experience and excellent customer service skills, with a commitment to improving health outcomes for families.

Benefits

State retirement plans

Insurance

Workers’ compensation

Employee Assistance Program

Qualifications

• Exclusively breastfed at least one child for six months.
• Prior WIC experience preferred.

Responsibilities

• Counsel WIC pregnant and breastfeeding mothers by phone or in person.
• Maintain confidentiality and accurate records of all client contacts.
• Complete timesheets and EAR entries within the required time frame.

Skills

Customer Service

Confidentiality

Interpersonal Skills

Job description

Requisition No: 853229

Agency: Department of Health

Working Title: OPS FAMILY SUPPORT WORKER - 64901360

Pay Plan: Temp

Position Number: 64901360

Salary: $16 per hour, 28 hours per week

Posting Closing Date: 05/28/2025

Total Compensation Estimator Tool

Job posting category: Open Competitive, OPS Family Support Worker

Responsibilities:

• Complete timesheets and EAR entries within the required time frame.
• Be subject to emergency duty in natural disasters.
• Complete all mandatory or assigned trainings on time.
• Counsel WIC pregnant and breastfeeding mothers by phone or in person at scheduled intervals.
• Provide breastfeeding support and information to new mothers, helping to address common concerns.
• Maintain confidentiality and accurate records of all client contacts.
• Work in outlying clinics as assigned.
• Refer mothers to specialists and community resources according to protocols.
• Attend and assist with breastfeeding classes, support groups, staff meetings, and trainings.
• Complete all forms and documentation accurately and timely.
• Assist with promoting breastfeeding peer counseling and other assigned duties.
• Ensure confidentiality and data integrity of all information.

Knowledge, Skills, and Abilities:

Ability to interact tactfully with the public, maintain customer service in stressful situations, prioritize tasks, and establish effective working relationships.

Qualifications:

• Minimum: Exclusively breastfed at least one child for six months.
• Preferred: Prior WIC experience.

Department Mission, Vision, and Values:

Mission: To protect, promote & improve the health of all people in Florida through integrated efforts.

Vision: To be the Healthiest State in the Nation.

Values: Innovation, Collaboration, Accountability, Responsiveness, Excellence.

Work Location:

224 SE 24th Street Gainesville, FL 32641

Benefits:

Includes state retirement plans, insurance, workers’ compensation, reemployment assistance, voluntary deferred compensation, Employee Assistance Program, and more. For details, visit www.mybenefits.myflorida.com.

Additional Information:

Applicants must provide verifiable responses, undergo background checks, drug screening, and participate in direct deposit. Male applicants born after October 1, 1962, must be registered with the SSS or have an exemption. Employment may require completion of Form I-9 and E-Verify verification. Emergency duties may be assigned outside normal hours. Proficiency in English is required.

The State of Florida is an Equal Opportunity Employer and supports a Drug-Free workplace. Reasonable accommodations are available for qualified applicants.