Ops Coordinator - CSP

FedEx Group; Key West (FL); On-site; USD 28,000 - 42,000; Full time

Job summary

FedEx Group is seeking a detail-oriented administrative professional to support local operations in Key West. You will handle customer requests, coordinate dispatch tasks, and assist daily logistics in a fast-paced environment.

The role requires strong communication, data interpretation, and software skills, with knowledge of DOT regulations relevant to pickup, delivery, and linehaul activities. Ability to work onsite at the Key West facility is expected.

Qualifications

• Customer service skills to respond to requests professionally.
• Strong time management and multi-tasking in a fast-paced team environment.
• Excellent verbal and written communication for diverse audiences.
• Ability to read, interpret, and draw conclusions from data.
• Proficiency with Microsoft Office and web-based applications.
• Knowledge of transportation regulations used in pickup and delivery and linehaul operations, including DOT regulations.

Skills

Customer service

Time management

Communication skills

Numerical data interpretation

MS Office

DOT regulations

Education

High school diploma or GED

Bachelor’s degree in Business/Logistics or related area

Tools

Microsoft Office

Web-based applications

Job description

Minimum Education

• High school diploma or GED required; Bachelor’s degree in , Business, Logistics or a related area preferred

Minimum Experience

• Administrative support, customer service or dock operations experience preferred

Knowledge Skills and Abilities

• Customer service skills necessary to effectively and professionally respond to requests and issues
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced team environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals
• Verbal and written communication skills necessary to communicate with various audiences
• Ability to read, interpret and draw conclusions from numerical data and written information
• Software skills, including use of Microsoft Office software and web-based applications
• Knowledge of concepts, practices, procedures and transportation regulations used in Pickup and Delivery and Linehaul field operations, including Department of Transportation (DOT) regulations

Job Conditions

• May work in hot and cold temperatures
• May work in an area with loud noise and fumes
• May have lift or carry up to 20 pounds
• Minimal travel required

Additional Details:

“The desired location for this position would be [121 Overseas Highway, Key West, Florida 33040]. Employees will be required to work at the FedEx location five days a week.”

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice bilingual
• Right to Work Notice English / Spanish