Ops Coordinator - CSP

FedEx Group; Escanaba (MI); On-site; USD 28,000 - 48,000; Full time

Job summary

FedEx Group in Escanaba, MI is seeking an organized administrative/support associate to handle customer service, data entry and daily tasks for the evening shift. You will respond to inquiries, maintain accurate records, and coordinate with operations to meet daily goals.

The role requires a high school diploma or GED, basic computer skills, and the ability to interpret numbers. You will work in a fast-paced environment with minimal travel and potential lift up to 20 pounds, contributing to

Qualifications

• Requires high school diploma or GED; bachelor’s in business, logistics or related area preferred.
• Strong customer service mindset with ability to respond professionally to inquiries and issues.
• Excellent time management and multitasking in a fast-paced team environment.

Skills

Customer service

Time management

Verbal and written communication

Numerical data interpretation

Microsoft Office

Education

High school diploma or GED

Bachelor’s degree in Business/Logistics or related area

Tools

Microsoft Office

Web-based applications

Job description

Minimum Education

• High school diploma or GED required; Bachelor’s degree in , Business, Logistics or a related area preferred

Minimum Experience

• Administrative support, customer service or dock operations experience preferred

Knowledge Skills and Abilities

• Customer service skills necessary to effectively and professionally respond to requests and issues
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced team environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals
• Verbal and written communication skills necessary to communicate with various audiences
• Ability to read, interpret and draw conclusions from numerical data and written information
• Software skills, including use of Microsoft Office software and web-based applications
• Knowledge of concepts, practices, procedures and transportation regulations used in Pickup and Delivery and Linehaul field operations, including Department of Transportation (DOT) regulations

Job Conditions

• May work in hot and cold temperatures
• May work in an area with loud noise and fumes
• May have lift or carry up to 20 pounds
• Minimal travel required

Preferred Qualifications:

Pay Transparency:

Pay: $20.35 - $34.97/hr

Additional Details: This position will support the evening shift. Schedule: TBD. Schedule is tentative based on business need. Applications accepted until 08/28/2026

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)