OPS CLERK - 76808885

State of Florida; Lauderdale Lakes, Westgate Lake Manor (FL, FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A state government agency in Lauderdale Lakes, FL, is seeking an OPS Clerk to provide customer service and assist with administrative duties. Candidates must have a high school diploma, a valid driver's license, and the ability to lift up to 30 lbs. This role emphasizes professionalism, communication, and attention to detail. Opportunities for growth and competitive benefits are offered.

Benefits

State of Florida 401(a) FICA Alternative Plan

Reemployment Assistance

Medical and life insurance benefits

Deferred Compensation

Employee Assistance Program

Qualifications

• Must possess a valid Class E or higher driver's license.
• Ability to lift boxes weighing up to 30 lbs.
• Experience dealing with customer complaints and inquiries is preferred.

Responsibilities

• Provide customer service to internal and external customers.
• Assist with day-to-day administrative tasks.
• Collect fees and process payments.

Skills

Professionalism and Customer Service

Communication and Active Listening

Attention to Detail

Organization and Prioritization

Technology Application

Education

High school diploma or general equivalency diploma

Tools

Microsoft Office applications

Job description

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The State Personnel System is an E-Verify employer. For more information click on ourE-Verify Website .

Requisition No:857638

Agency: Highway Safety and Motor Vehicle

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.

The Organization
The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

Our Benefits include

• State of Florida 401(a) FICA Alternative Plan*
• Reemployment Assistance (Unemployment Compensation)
• Participation in certain State Group Insurance benefits (must meet eligibility requirements).
• Deferred Compensation
• Employee Assistance Program

To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers.

If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!

Duties and Responsibilities
As an OPS Clerk, you will provide customer service to internal and external customers and assist with the day-to-day administrative tasks of the office. This work includes; Answering telephones, directing calls, and taking messages.Communicating with customers to answer questions regarding administrative hearings and driver license eligibility.Collecting and reviewing documentation to prepare packets for hearings.Preparing and answering email correspondence.Collecting fees and processing payments.

Knowledge, Skills, and Abilities

• Professionalism and Customer Service – must be able to maintain high professional standards and remain calm, courteous, and tactful while dealing with situations that are sensitive in nature or with individuals who are difficult, hostile, or distressed.
• Communication and Active Listening – must be able to express ideas and facts clearly, verbally and in writing, to include conveying complex or detailed information to individuals with varying levels of understanding of the administrative hearing process; must be able to ensure that others fully comprehend the intended message, must be able to listen carefully to obtain needed information and effectively assist customers.
• Attention to Detail – must be thorough and conscientious in accomplishing tasks, no matter how small, ensuring that work is done accurately according to procedures and standards.
• Organization and Prioritization – must be able to plan and organize time, resources, and workload effectively in order to complete assignments in a timely manner and meet statutory deadlines.
• Technology Application – must be able to proficiently operate a computer and associated systems/applications such as Microsoft Office applications, and possess the aptitude to learn new software.

Preferred Qualifications
Preference will be given to candidates with the following:

• Customer service experience dealing with customer complaints, inquiries and/or problem resolution.
• Experience working in a professional office setting handling administrative tasks.

Job Related Requirements

• High school diploma or a general equivalency diploma is required.
• Selected applicant must possess a valid Class E or higher driver's license. A driver’s license history review will be conducted on all candidates in consideration for the position.
• Ability to lift boxes weighing up to 30 lbs.
• This position is subject a Level 2 background check, along with Criminal Justice Information System (CJIS) clearance, to include a fingerprint-based check of the criminal history records of the FBI, as a condition of employment pursuant to Chapter 10.1127, 435 and 943, Florida Statutes. As an applicant for positions requiring CJIS security clearance, you are required to disclose criminal records that have been sealed or expunged.

General Information

• The elements of the selection process may include a skill assessment and/or oral interview.
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI’s Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
• FLHSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location:

FORT LAUDERDALE, FL, US, 33301 FT LAUDERDALE, FL, US, 33311 FT LAUDERDALE, FL, US, 33314 FT LAUDERDALE, FL, US, 33304 LAUDERDALE LAKES, FL, US, 33319 LAUDERDALE LAKES, FL, US, 33313 FT LAUDERDALE, FL, US, 33309 LAUDERDALE LAKES, FL, US, 33813 FORT LAUDERDALE, FL, US, 33315 FT LAUDERDALE, FL, US, 33316 LAUDERHILL, FL, US, 33319 LAUDERDALE LAKES, FL, US, 33311

Nearest Major Market: Fort Lauderdale
Nearest Secondary Market: Miami

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time