Ops Center Pro

First Security Bank; Searcy (AR); On-site; USD 36,000 - 48,000; Full time

Job summary

First Security Bank in Searcy, Arkansas is seeking an on-site Ops Center Pro to join a dynamic, service‑driven team. You will rotate through multiple Tech Center departments to gain hands‑on experience in operational, support and technology functions.

The role offers exposure to Deposit Operations, ATM/Debit Services, ACH/Wire, Bookkeeping, Help Desk and more, with emphasis on policy knowledge, accuracy and audit controls. On-site work is required.

Qualifications

• Must be at least 18 years of age.
• High School Diploma or GED required.
• Bachelor's degree preferred.
• Proficiency with Outlook, Word, Excel, typing, 10-key, and utilization of the internet is required.

Responsibilities

• Support multiple Tech Center departments, including Deposit Operations, ATM/Debit Services, ACH/Wire Services, Item Processing, Document Imaging, Call Center, Cash Management, Internet Banking, Fraud and BSA Compliance, Bookkeeping, Help Desk.
• Demonstrate the ability to manage multiple tasks and priorities with accuracy and efficiency.
• Adapt to various leadership styles and changing priorities to develop operational knowledge.
• Learn and apply bank policies, procedures, and regulatory requirements across areas.
• Assist with maintaining accurate process documentation.
• Develop proficiency in core banking systems and digital platforms, providing operational support as needed.
• Promote a positive work environment and maintain confidentiality.

Skills

Outlook

Word

Excel

Typing

10-key

Internet usage

Education

High School Diploma or GED

Bachelor's degree

Job description

SUMMARY

First Security Bank is seeking a professional, energetic and team-oriented individual to join our team as a Ops Center Pro! If you are passionate about serving our Arkansas communities and want to be part of a dynamic, service-driven team, we encourage you to apply!

In this role, you will have the opportunity to support and rotate through multiple departments within the Tech Center, gaining valuable hands‑on experience in a variety of operational, support and technology‑related functions. Depending on business needs, assignments may range from short‑term cross‑training opportunities to longer‑term placements within a specific department. This position requires on‑site work.

QUALIFICATIONS | EDUCATION | EXPERIENCE | SKILLS

• Must be at least 18 years of age.
• High School Diploma or GED required.
• Bachelor's degree preferred.
• Proficiency with Outlook, Word, Excel, typing, 10‑key, and utilization of the internet is required.
• Commitment to demonstrating First Security's Core 5 values with customers and coworkers.

HOURS OF AVAILABILITY: Regularly Scheduled Hours/Week: 40 (+) hours per week | Monday - Friday 8:00am - 5:00pm | *Extended working hours may be required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide support to various Tech Center departments, including but not limited to:
  • Deposit Operations
  • ATM/Debit Services
  • ACH/Wire Services
  • Item Processing
  • Document Imaging
  • Call Center
  • Cash Management
  • Internet Banking
  • Fraud and BSA Compliance
  • Bookkeeping
  • Help Desk
• Demonstrate the ability to effectively manage multiple tasks and competing priorities simultaneously while maintaining accuracy, efficiency, and attention to detail.
• Adapt to various leadership styles and changing priorities to develop operational and back‑office banking knowledge.
• Learn, understand, and consistently apply bank policies, procedures, and regulatory requirements across multiple operational and support areas.
• Assist with maintaining accurate process documentation.
• Develop proficiency in core banking systems, digital banking platforms, and other internal software applications, providing operational support as needed.
• Support and promote a positive work environment.
• Ensure audit controls are followed to protect the Bank from unnecessary risk and exposure.
• Protect all customer information and bank operations through strict confidentiality.
• Operate computer software and equipment, telephone, scanner, and copier, and develop proficiency with internal banking systems.
• Maintain reliable transportation, punctual attendance, and the ability to work on‑site with extended hours when necessary.
• Perform additional duties as assigned by management.

SUPERVISORY RESPONSIBILITIES: None

SOFT SKILLS

Foster a culture that values high ethical conduct, critical thinking, problem‑solving, engagement, teamwork, and provides exceptional service. Establish positive and productive work relationships that provide honest feedback that generates trust.

PHYSICAL DEMANDS

Possess sufficient mobility to work in a standard office setting. Perform repetitive hand, arm, wrist, and finger movements while handling currency, documents, and/or office equipment. Substantial time may be spent on the telephone, operating computers, reaching, sitting, and/or standing while occasionally stooping, kneeling, or crouching. The employee must have the ability to speak and hear well enough to carry on customer interactions, conversations, and presentations both in person and over telecommunications. Have near/far visual acuity to identify customers, currency, and reading materials in printed or electronic formats. The employee must occasionally lift and move up to 50 pounds.

The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

MENTAL DEMANDS

The duties of this position require strong independent problem‑solving skills to manage multiple projects and their accurate and timely completion. Able to interact with and lead others in a calm and patient manner; maintaining confidentiality and professionalism in all situations. Able to analyze information, evaluate options, and make sound judgements in a timely manner. Strong mathematical competency related to currency, including adding, subtracting, multiplying, and dividing whole numbers, fractions, and decimals. This position also requires the ability to read and interpret documents, draft instructions or presentations, and articulate complex information in written or oral form.

EOE Statement First Security Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), age, genetics, national origin, status as a veteran or protected veteran, or status as a qualified individual with a disability or any other classification protected by federal or state law.

Should you need assistance in completing the application, please let us know. First Security Bank will seek to provide individuals with disabilities (including applicants and employees) with reasonable accommodations necessary for the completion of the application process.

About the Organization Based in Searcy, Arkansas, privately‑held First Security Bancorp has the most complete and diverse product offering of any Arkansas‑based financial services holding company. First Security can meet any financing need - right here in Arkansas.

With more than 1,000 employees covering locations throughout the state, we offer solutions for the financial needs of individuals, businesses and the public sector, including a network of local community banks, respected investment banking and wealth management services, public finance, real estate development and revitalization, leasing and mortgage services.

This position is currently accepting applications.