Ops Analytics Manager, Government Savings (Power BI)

Ascensus

United States

Remote

USD 90,000 - 140,000

Full time

8 days ago

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Job summary

Ascensus is seeking a Manager of Operational Support to lead the tactical execution of quality monitoring, reporting, and analytics for Government Savings Operations (529/ABLE/SFRP). You will manage a small team, drive automation, and deliver actionable insights to improve performance and reduce manual work.

Ideal candidates have a Bachelor's degree and 5+ years in operations or analytics, with 2+ years in leadership.

Qualifications

Bachelor’s degree in a relevant field.
5+ years of experience in operations, reporting, analytics, or financial services.
2+ years of leadership or supervisory experience.
Experience with reporting tools such as Power BI or similar platforms.
Experience with data analysis, automation, and process improvement.
Exposure to AI-enabled tools or advanced analytics capabilities.
Strong analytical, problem-solving, and critical thinking skills.
Experience with KPIs such as productivity, quality, and SLA performance.
Ability to translate data into actionable insights.
Strong organizational, communication, and stakeholder management skills.
Ability to operate in a fast-paced environment with multiple priorities.

Responsibilities

Manage the day-to-day execution of operational reporting, including daily, weekly, and monthly deliverables across productivity, quality, SLA, and performance metrics
Oversee a small team of analysts responsible for reporting, analytics, and data quality support functions
Ensure accuracy, consistency, and timeliness of all reporting outputs provided to leadership and business partners
Execute and continuously improve automated reporting solutions using Power BI, internal tools, and AI-enabled capabilities
Reduce reliance on manual data aggregation by identifying and implementing automation opportunities
Monitor key performance indicators and identify trends, risks, and opportunities for operational improvement
Provide clear, data-driven insights and recommendations to the Director and senior stakeholders
Establish and maintain quality monitoring processes to ensure data accuracy and integrity across reporting
Communicate insights, trends, and recommendations in a clear and actionable manner
Support continuous improvement initiatives focused on reducing manual data entry and improving efficiency