Ops Administrator II - MySchedule

FedEx Corporation; Tampa (FL); On-site; USD 17,000 - 25,000; Part time

Job summary

FedEx Corporation is seeking an administrative support specialist to handle HR and operations data for Next Generation Staffing (NGS) systems in a Tampa-area hub environment.

Responsibilities include ERMA/MySchedule roster management, data reporting, and frontline customer service, with early morning shifts and clerical duties. The role emphasizes accuracy, multi-tasking, and confidentiality in handling sensitive HR information.

Qualifications

• High School Diploma or GED required.
• None required experience.
• General business skills such as typing; data entry and review; and use of phone, copier, and fax.
• Software skills, including use of Microsoft Office software and web-based applications.
• Customer service skills necessary to effectively and professionally respond to requests.
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.

Responsibilities

• Support, maintenance, and roster management of Next Generation Staffing (NGS) systems, including ERMA and MySchedule BY in collaboration with operations and management.
• Print rosters from MySchedule systems and provide to management for daily operational sort function.
• Work closely with management on filtering, printing, and preparing data metrics within reporting dashboards.
• Assist package handlers with set-up of MySchedule, including set up of FedEx enterprise passwords, MySchedule app download and use.
• Assist with all package handler tasks and troubleshooting within MySchedule.
• Provides clerical support to various management and operational functions, including photocopying, filing, faxing, emailing and answering telephone.
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides various regular and adhoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve and/or elevate customer inquiries and issues.
• Assists management with BCSA audit activity by retrieving data and/or files for review.
• Responsible for records management tasks such as maintenance, destruction and inventory.
• Ensures all package handler information is updated into corresponding systems.
• Performs other duties as assigned.
• In addition to the essential functions above and below, essential functions in Quality Assurance/Loss Prevention and Linehaul may be required and are part of the expanded job description.
• Provides support for the recruiting process (e.g., scheduling interviews, sending backFedEx checks, attending job fairs/recruitment events as needed and contacting selected candidates).
• Provides customer service and support for both internal and external customers for HR-related processes.
• Assists with maintenance of job files; ensures proper dispositioning of all applicants and maintains personnel files for all employees.
• Conducts the new hire orientation process (e.g., scheduling the orientation, preparing orientation paperwork, and creating the employee file), including I9 completion/compliance.
• Provides support on auditing, reviewing, and processing the human resources paperwork and forms.
• Provides support with the package handler sort observation process (e.g., scheduling tour times, arranging tour guides, and maintaining the sort observation log).
• Generates, compiles, and distributes HR reports.
• Participate in special projects, to include job fairs and HR Assessments, etc.
• Provides support to HR Department as needed.
• Must maintain confidentiality and perform all duties in accordance with company policies and procedures.

Skills

Typing

Data entry

Phone & fax

MS Office

Customer service

Time management

Multi-tasking

Education

High School Diploma or GED

Job description

Responsible for performing the administrative functions for any or all hub and station operational areas in reference to the Next Generation Staffing (NGS) including but not limited to, Employee Roster Management Application (ERMA), MySchedule BlueYonder (BY) and the accompanying Spotfire Dashboard. Serves as a customer’s first line of contact for a variety of issues. May also provide clerical and administrative functions for any or all hub and station operational areas, including linehaul, quality assurance, customer service and human resources.

Essential Functions

• Responsible for the support, maintenance, and roster management of Next Generation Staffing (NGS) systems, including Employee Roster Management Application (ERMA) and MySchedule BY in collaboration with operations and management.
• Prints rosters from MySchedule systems and provide to management for daily operational sort function.
• Works closely with management on filtering, printing, and preparing data metrics within reporting dashboards.
• Support package handlers with set-up of MySchedule, including set up of Fed Ex enterprise passwords, MySchedule app download and use.
• Assists with all package handler tasks and troubleshooting within MySchedule.
• Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone.
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides various regular and adhoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve and/or elevate customer inquiries and issues.
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review.
• Responsible for records management tasks such as maintenance, destruction and inventory.
• Ensures all package handler information is updated into corresponding systems.
• Performs other duties as assigned.

In addition to the essential functions above and below, essential functions in Quality Assurance/Loss Prevention and Linehaul may be required and are part of the expanded job description.

Additional HR essential functions

• Provides support for the recruiting process (e.g., scheduling interviews, sending backFedEx checks, attending job fairs/recruitment events as needed and contacting. selected candidates
• Provides customer service and support for both internal and external customers for HR-related processes.
• Assists with maintenance of job files; ensures proper dispositioning of all applicants and maintains personnel files for all employees.
• Conducts the new hire orientation process (e.g., scheduling the orientation, preparing orientation paperwork, and creating the employee file), including I9 completion/compliance.
• Provides support on auditing, reviewing, and processing the human resources paperwork and forms.
• Provides support with the package handler sort observation process (e.g., scheduling tour times, arranging tour guides, and maintaining the sort observation log).
• Generates, compiles, and distributes HR reports.
• Participate in special projects, to include job fairs and HR Assessments, etc.
• Provides support to HR Department as needed.
• Must maintain confidentiality and perform all duties in accordance with company policies and procedures.

Minimum Education

• High School Diploma or GED required

Minimum Experience

• None required

Knowledge Skills and Abilities

• General business skills such as typing; data entry and review; and use of phone, copier, and fax.
• Software skills, including use of Microsoft Office software and web-based applications.
• Customer service skills necessary to effectively and professionally respond to requests.
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.

Pay Transparency

Pay

Preferred Qualifications

Additional Details

Part-time 25 hour per week position. Early AM hours in a Warehouse environment where you may need to assist in dock work. Start time for the shift may be as early a 1am and the end time depends on the amount of volume the station has to process that day

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)