Ops Administrator I - MySchedule

Federal Express Corporation; Austin (TX); On-site; USD 24,000 - 38,000; Full time

Job summary

Federal Express Corporation is seeking an administrative professional to support hub and station operations with NGS systems (ERMA, MySchedule BY) and related dashboards. You will handle roster management, data preparation, and frontline customer service, contributing to HR processes and records maintenance.

The role emphasizes clerical tasks, data entry, and collaboration with management to produce regular reports, while ensuring confidentiality and adherence to policies.

Qualifications

• General business skills including typing and data entry.
• Proficiency with Microsoft Office and web-based tools.
• Strong customer service and communication abilities.
• Ability to manage time and multitask in a fast-paced setting.

Responsibilities

• Support, maintain, and roster manage NGS systems (ERMA and BY).
• Print rosters and provide to management for daily operations.
• Prepare data metrics for reporting dashboards with management.
• Assist with HR processes including recruiting and orientation.
• Provide frontline customer service and resolve inquiries.
• Maintain and audit HR records and related data.

Skills

Typing/data entry

Phone/Fax usage

Copier usage

Microsoft Office

Web-based applications

Customer service

Time management

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Responsible for performing the administrative functions for any or all hub and station operational areas in reference to the Next Generation Staffing (NGS) including but not limited to, Employee Roster Management Application (ERMA), MySchedule BlueYonder (BY) and the accompanying Spotfire Dashboard. Serves as a customer’s first line of contact for a variety of issues. May also provide clerical and administrative functions for any or all hub and station operational areas, including linehaul, quality assurance, customer service and human resources.

Essential Functions

• Responsible for the support, maintenance, and roster management of Next Generation Staffing (NGS) systems, including Employee Roster Management Application (ERMA). and MySchedule BY in collaboration with operations and management.
• Prints rosters from MySchedule systems and provide to management for daily operational sort function.
• Works closely with management on filtering, printing, and preparing data metrics within reporting dashboards.
• Support package handlers with set-up of MySchedule, including set up of Fed Ex enterprise passwords, MySchedule app download and use.
• Assists with all package handler tasks and troubleshooting within MySchedule.
• Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone.
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides various regular and adhoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve and/or escape customer inquiries and issues.
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review.
• Responsible for records management tasks such as maintenance, destruction and inventory.
• Ensures all package handler information is updated into corresponding systems In Addition to the essential functions above and below, essential functions in Quality. Assurance/Loss Prevention and Linehaul may be required and are part of the expanded job description. Additional Operations essential functions:
• Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone.
• Reviews, researches and/or enters data into various systems to support respective functional area.
• Compiles data and provides various regular and adhoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve and/or escalation customer inquiries and issues.
• Assists management with Business Control Self-Assessment (BCSA) audit activity by retrieving data and/or files for review. Additional HR essential functions:
• Provides support for the recruiting process (e.g., scheduling interviews, sending backFedEx checks, attending job fairs/recruitment events as needed and contacting selected candidates.
• Provides customer service and support for both internal and external customers for HR-related processes.
• Assists with maintenance of job files; ensures proper dispositioning of all applicants and maintains personnel files for all employees.
• Conducts the new hire orientation process (e.g., scheduling the orientation, preparing orientation paperwork, and creating the employee file), including I9 completion/compliance.
• Provides support on auditing, reviewing, and processing the human resources paperwork and forms.
• Provides support with the package handler sort observation process (e.g., scheduling tour times, arranging tour guides, and maintaining the sort observation log.
• Generates, compiles, and distributes HR reports.
• Participate in special projects, to include job fairs and HR Assessments, etc.
• Provides support to HR Department as needed.
• Must maintain confidentiality and perform all duties in accordance with company policies and procedures.
• Performs other duties as assigned.

Minimum Education

• High School Diploma or GED required

Minimum Experience

• None Required.

Knowledge, Skills, And Abilities

• General business skills such as typing; data entry and review; and use of phone, copier, and fax.
• Software skills, including use of Microsoft Office software and web-based applications.
• Customer service skills necessary to effectively and professionally respond to requests.
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.

Preferred Qualifications

This is listed as Ops Admin I- but title will change based on experience

Pay Transparency

$17.63 per hour - $27.34 per hour

For details on our comprehensive benefits, click here.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants Have Rights Under Federal Employment Laws

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)