Ophthalmic Triage Technician

Eyenm; Albuquerque, Northern (NM, KY); Hybrid; USD 18,000 - 23,000; Full time

Benefits offered by this job

PTO & 8 paid holidays

401(k)

Education Assistance

Life/AD&D/Disability Insurance

Job summary

EANM in Albuquerque, NM, is seeking an Ophthalmic Triage Technician to assess and prioritize patient needs over the phone. This regular full-time role involves fast-paced clinical decision-making and coordinating with physicians.

Starting pay is $15.00 per hour, with on-the-job training, career advancement opportunities, and a comprehensive benefits package including PTO, holidays, 401(k), and life/AD&D insurance.

Qualifications

• High school diploma or equivalent is required.
• COA certification must be obtained within 90 days of hire (Tech Triage I).
• Experience in ophthalmic subspecialties and scribing is preferred.

Responsibilities

• Prioritize eye-related emergencies by assessing symptoms.
• Initiate and manage prior authorizations and support treatment plans.
• Identify prescription refill needs and collaborate with physicians.
• Document accurately in the EMR and coordinate patient care.
• Apply quick and critical thinking to real-time situations.

Skills

Strong communication

Critical thinking

Multitasking

Education

High school diploma or equivalent

COA certification

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Ophthalmic Triage Technician

Regular Full-Time Northside, Albuquerque, NM, US

5 days ago Requisition ID: 2931

Join EANM as a full-time, Tech Triage Technician, who plays a critical role in assessing and prioritizing a patient’s needs over the phone. If you thrive in a fast-paced environment, have strong clinical judgement, and want to make a meaningful impact on patient care – this could be the perfect fit!

Starting pay $15.00 per hour +, depending on skills/experience

Why Choose Us?

• Paid on-the-job training & career advancement opportunities
• Extensive personalized training provided regardless of prior experience
• Internal Career Ladder
• Largest Ophthalmology & Optometry practice in the Southwest

What You'll Do:

• Prioritize eye-related emergencies by assessing patient symptoms to clarify the responsibilities and expectations
• Initiate and manage prior authorizations, advocating for patients & supporting physician- designed treatment plans to preserve vision
• Identify prescription refill needs and collaborate closely with physicians to manage clinical patient care
• Ensure accurate and efficient documentation in the EMR while effectively coordinating patient care
• Apply quick & critical thinking in evaluating symptoms, medical history, and patient circumstances in real time

What We’re Looking For:

• High school diploma or equivalent required
• COA certification required within 90 days of hire (Tech Triage I)
• Experience in ophthalmic subspecialties and scribing preferred
• Strong communication, critical thinking, and multitasking skills
• Must complete required LMS training annually

Benefits We Offer:

• PTO & 8 paid holidays (including the day after Thanksgiving & Christmas Eve!)
• 401(k)
• Education Assistance
• Company-paid Life, AD&D, Disability Insurance & more!

** Benefit eligibility varies based on full-time or part-time status. The benefits listed above apply to employees with .75 FTE status or higher; additional details will be provided upon hire.