Ophthalmic Triage Agent

University Clinical Health, Inc.; Memphis (TN); On-site; USD 32,000 - 48,000; Full time

Job summary

University Clinical Health, Inc. in Memphis, TN is seeking a patient services associate to interact with patients via our call center, assess urgency, and process prescription refills under physician guidance.

The role emphasizes accurate chart documentation, coordination of the physician schedule, and delivering compassionate patient education to support high-quality care.

Qualifications

• High school graduate or equivalent.
• At least 1 year of relevant clinical experience.
• COA certification preferred.

Responsibilities

• Assess patients and determine urgency based on brief intake.
• Submit physician-directed prescription refills.
• Document patient charts accurately.
• Support physician scheduling and patient triage.
• Educate patients and promote satisfaction.

Skills

Interpersonal skills

Customer service

Organizational skills

Regulatory knowledge

Education

High school diploma

Certified Ophthalmic Assistant (COA) preferred

Job description

Who We Are

As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of more than 175 providers across 19 specialties to meet the healthcare needs of the Mid-South community. We are a not-for-profit, non-tax-supported group practice and are here to serve the community by putting our patients first. In addition, we offer exciting career opportunities for qualified, caring professionals and love to promote within. University Clinical Health is an Equal Employment Opportunity Employer, including disability and protected veteran status. University Clinical Health is a VEVRAA Federal Contractor.

Position Summary

This position talks directly with patients through our call center. Determines urgency of patients needs based on brief assessment and familiarity with patients condition and history. Submits refill of prescriptions as instructed by physician.

Key Results Areas (KRAs)

• Patient assessment
• Patient care
• Patient education
• RX authorization
• Patient satisfaction
• Chart documentation
• Physician schedule
• Patient triage

Other duties as assigned.

Core Competencies

• Knowledge of safety, compliance, and regulatory issues
• Excellent interpersonal, communication, and organizational skills
• Excellent customer service skills
• Committed to supporting UCHs standard to medical excellence

Education And Experience

• High school graduate, or equivalent Required
• At least 1 year of relevant clinical experience Required
• Certified Ophthalmic Assistant (COA) certification Preferred