Ophthalmic Technician

LensCrafters; Newark (DE); On-site; USD 42,000 - 65,000; Full time

Job summary

LensCrafters is seeking an Ophthalmic Technician to ensure patients receive high-quality ophthalmic care and a seamless experience linking doctors with primary care functions.

The role involves assisting with eye exams, conducting preliminary evaluations, and performing advanced testing such as OCT and biometry. Strong customer service and meticulous record-keeping are essential, with flexibility for weekends and evenings as needed.

Qualifications

• High school graduate or equivalent.
• 1+ year of strong customer service skills.
• Strong communicator and listener.
• Problem solving ability.
• Organization skills.
• Strong interpersonal skills.
• Ability to assess priorities and handle multiple tasks in a fast-paced environment.
• Ability to use exam software and ophthalmic equipment.
• Ability to work autonomously.

Responsibilities

• Assists with patient care and eye exams, including managing patient records and supporting patient flow.
• Performs preliminary evaluations including detailed patient histories, medication review, visual acuity, motility, pupil and angle assessments, refraction, pachymetry, tonometry, and dilation.
• Performs special testing including OCTs, biometry, topography, and retinal imaging/photography.
• Performs pre-examination testing with accuracy and explains measurements to patients.
• Identifies dissatisified patients and acts to resolve issues.
• Maintains efficient, accurate work under time pressure and high patient volume.
• Files and maintains patient records per standards and HIPAA.

Skills

Customer service

Communication

Problem solving

Organization

Interpersonal skills

Autonomy

Time management

Education

High School diploma

JCAHPO Certification

Tools

Exam software

Ophthalmic equipment

Point-of-sale systems

Job description

Total Rewards: Benefits/Incentive Information

LensCrafters is a place for visionaries. We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.

Requisition ID: 944156

Store #: 000535 LensCrafters

Position: Full-Time

Total Rewards: Benefits/Incentive Information

LensCrafters is a place for visionaries. We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.

Job Description

GENERAL FUNCTION

The Ophthalmic Technician ensures all patients receive the highest quality ophthalmic care while receiving medical/surgical eye care. This role provides an unsurpassed patient experience by seamlessly linking the doctor and other primary care functions together.

Major Duties & Responsibilities

• Assists with patient care and eye exams, including managing patient records and supporting patient flow throughout the exam
• Performs preliminary evaluations including but not limited to obtaining accurate and detailed patient histories, reviewing medication lists carefully, visual acuities, motility evaluations, pupil and angle assessments, refraction, pachymetry, applanation tonometry, and pupil dilation
• Performs special testing including but not limited to OCTs, biometry, topography, and retinal imaging/photography
• Performs all pre-examination testing with accuracy and attention to detail; takes initiative to explain all measurements and answer any questions the patient may have
• Identifies situations involving dissatisfied patients and acts quickly for resolution
• Performs work efficiently, accurately and thoroughly despite time pressure and patient volume
• Handles and files all patient records in an organized and efficient manner in accordance with practice standards and HIPAA
• Effectively utilizes appointment book/scheduling procedures and computer operation/procedures
• Maintains safe working environment for all team members and patients
• Adapts to various examination scenarios and is personable with patients and staff
• Responsible for maintenance and disinfection of equipment and exam lanes
• Works weekends and evenings when necessary, in support of the business needs (varies by location)
• Adheres to attendance and daily time keeping requirements
• Adheres to all company policies and procedures
• Consistently maintains proper dress code
• Proactively fulfills all responsibilities as assigned by lead technician or ophthalmologist

Basic Qualifications

• High School graduate or equivalent
• 1+ year of strong customer service skills (internal/external)
• Strong communicator and listener
• Problem solving ability
• Organization skills
• Strong interpersonal skills
• Ability to assess priorities, address multiple tasks and deadlines in fast-paced environment
• Ability to use exam software, point-of-sale technology and ophthalmic equipment
• Ability to work autonomously
• Knowledge of office environment
• Strong basic math skills

Preferred But Not Required Qualifications

• Experience in healthcare/clinical setting
• Previous experience in customer service, retail and/or optical
• Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO) Certification(s)

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.