Ophthalmic Technician

Target Optical; Concord (NC); On-site; USD 34,000 - 39,000; Full time

Job summary

Target Optical in Concord, NC seeks an Ophthalmic Technician to support ophthalmic care and patient flow. You will assist with eye exams, collect histories, and help manage patient records while maintaining accuracy and privacy standards.

The role involves dilations, preliminary testing, and operating ophthalmic equipment. Weekend/evening shifts may be required to meet store needs, with on-site responsibilities and a focus on customer service.

Qualifications

• High School diploma or equivalent.
• 1+ year of strong customer service experience.
• Strong communication and listening skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Ability to use exam software, POS technology, and ophthalmic equipment.
• Strong math skills.
• Ability to work autonomously.

Responsibilities

• Assist with patient care and eye exams and manage patient records.
• Perform preliminary evaluations including histories, refractions, tonometry, dilation.
• Perform special testing such as OCTs, biometry, topography, and retinal imaging/photography.
• Maintain organized patient records and support appointment flow.
• Adhere to HIPAA and practice standards; support doctor and staff as needed.

Skills

Customer service

Communication

Organization

Multitasking

Problem solving

Interpersonal skills

Education

High School diploma

Tools

Exam software

POS technology

Ophthalmic equipment

Job description

Total Rewards: Benefits/Incentive Information

At Target Optical, we love the neighborhoods we belong to and that is why we care for them. By listening and building relationships with one another, we help our guests get quality eye care products and services at a great value. We help people see more clearly and confidently for less by offering a great selection of trusted brands. Through the relationships we build, we are proud and excited to help people look their best by carrying fashionable frames at a great value.

Requisition ID: 942407
Store # : 004391 Target Optical
Position: Full-Time

Total Rewards: Benefits/Incentive Information

At Target Optical, we love the neighborhoods we belong to and that is why we care for them. By listening and building relationships with one another, we help our guests get quality eye care products and services at a great value. We help people see more clearly and confidently for less by offering a great selection of trusted brands. Through the relationships we build, we are proud and excited to help people look their best by carrying fashionable frames at a great value.

Job Description

GENERAL FUNCTION

The Ophthalmic Technician ensures all patients receive the highest quality ophthalmic care while receiving medical/surgical eye care. This role provides an unsurpassed patient experience by seamlessly linking the doctor and other primary care functions together.

Major Duties & Responsibilities

• Assists with patient care and eye exams, including managing patient records and supporting patient flow throughout the exam
• Performs preliminary evaluations including but not limited to obtaining accurate and detailed patient histories, reviewing medication lists carefully, visual acuities, motility evaluations, pupil and angle assessments, refraction, pachymetry, applanation tonometry, and pupil dilation
• Performs special testing including but not limited to OCTs, biometry, topography, and retinal imaging/photography
• Performs all pre-examination testing with accuracy and attention to detail; takes initiative to explain all measurements and answer any questions the patient may have
• Identifies situations involving dissatisfied patients and acts quickly for resolution
• Performs work efficiently, accurately and thoroughly despite time pressure and patient volume
• Handles and files all patient records in an organized and efficient manner in accordance with practice standards and HIPAA
• Effectively utilizes appointment book/scheduling procedures and computer operation/procedures
• Maintains safe working environment for all team members and patients
• Adapts to various examination scenarios and is personable with patients and staff
• Responsible for maintenance and disinfection of equipment and exam lanes
• Works weekends and evenings when necessary, in support of the business needs (varies by location)
• Adheres to attendance and daily time keeping requirements
• Adheres to all company policies and procedures
• Consistently maintains proper dress code
• Proactively fulfills all responsibilities as assigned by lead technician or ophthalmologist

Basic Qualifications

• High School graduate or equivalent
• 1+ year of strong customer service skills (internal/external)
• Strong communicator and listener
• Problem solving ability
• Organization skills
• Strong interpersonal skills
• Ability to assess priorities, address multiple tasks and deadlines in fast-paced environment
• Ability to use exam software, point-of-sale technology and ophthalmic equipment
• Ability to work autonomously
• Knowledge of office environment
• Strong basic math skills

Preferred But Not Required Qualifications

• Experience in healthcare/clinical setting
• Previous experience in customer service, retail and/or optical
• Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO) Certification(s)

Pay Range: - 25.60

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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.