Ophthalmic Technician

SightMD; Cheltenham Township (PA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Prescription Drug Coverage

Life Insurance & Long-Term Disability

Supplemental Insurance Benefits

Employee Assistance Program (EAP)

Paid Time Off

Paid Holidays

Job summary

SightMD is seeking an Ophthalmic Technician to support physicians across our multiple locations. You will perform a range of clinical and administrative duties, prepare patients, assist with procedures, and ensure high-quality patient care.

The role requires COA certification (or enrollment within 1 year) and at least 1 year of ophthalmic tech experience. Excellent customer service, organization, and the ability to stand for long periods are essential.

Qualifications

• High School diploma or equivalent.
• Minimum of one year of Ophthalmic Technician experience.
• COA certification required or enrolled within one year and completion within two years of hire.
• Strong customer service skills with a professional and friendly demeanor.
• Ability to stand for long periods of time and maintain patient comfort.

Responsibilities

• Greet and communicate with patients and their families in a caring, respectful manner.
• Initiate patient evaluations by documenting chief complaint, history, and pertinent information.
• Coordinate and obtain prior authorizations for medications per insurance requirements.
• Perform pre-exam testing: visual acuity, confrontation fields, tonometry, dilation.
• Conduct advanced diagnostic testing: OCT, fundus photography, biometrics, keratometry, visual field testing.
• Assist with in-office minor surgical procedures and laser treatments.
• Complete prescription refill requests with physician authorization and proper documentation.
• Educate patients on medication use and provide pre/post-operative instructions.
• Assist with contact lens fittings and lens care instructions.

Skills

Customer service

Organization

Time management

Multitasking

Problem solving

Attention to detail

Communication

Patient interaction

Education

Certified Ophthalmic Assistant (COA) certification

Job description

Join our winning team and receive our Stay and Thrive Bonus.

A career that changes lives.

SightMD is a rapidly growing integrated ophthalmic provider group, extending the reach of exceptional eye care to patients across New York, New Jersey, Pennsylvania, Connecticut, and Massachusetts. With over 127 eye care providers and the convenience of 60 locations, our commitment to delivering unparalleled services is at the heart of everything we do. As we embark on our mission, we are actively seeking teammates who are eager to contribute to our legacy of eye excellence, a tradition that spans more than 50 years.

Position Summary:

As an Ophthalmic Technician, you will play a vital role as an assistant to our physicians. You will be cross trained to perform a range of administrative and clinical duties. These duties include preparing the patient to see the physician, preparing examination rooms, performing basic and routine vision screening examinations, administering eye medications, cleaning, and maintaining ophthalmic instruments and assisting physicians during minor surgical and laser procedures.

Job Duties & Essential Functions:

Patient Interaction & Clinical Intake

• Greet and communicate with patients and their families in a manner consistent with caring and respect.
• Initiate patient evaluations by accurately documenting the chief complaint, history of present illness, review of systems, and all pertinent information.
• Coordinate and obtain prior authorizations for medications in accordance with insurance requirements to ensure timely patient access to prescribed treatments.
• Perform pre-exam testing, including visual acuity assessment (with pinhole and glare testing), confrontational visual fields, extraocular muscle testing, pupillary evaluation, tonometry, angle assessment, and dilation.
• Conduct advanced diagnostic testing such as OCT, fundus photography, IOL Master, Pentacam, A-scan, B-scan, Wave Scan/Vario, keratometry, lensometry, and visual field testing.
• Perform specialized testing as requested, including color vision screening, stereopsis, dry eye testing, optical biometry, and refractometry.

Procedure & Treatment Support

• Assist with in-office minor surgical procedures and laser treatments.
• Complete prescription refill requests as authorized by the physician, ensuring proper documentation in the patient chart.
• Track, document, and communicate laboratory results to physicians and patients promptly, ensuring accuracy and continuity of care.
• Educate patients on the use of medications and provide pre- and post-operative instructions as directed by the physician.
• Assist with contact lens fittings and provide patient instruction on insertion, removal, and lens care.

Equipment & Inventory Management

• Maintain and manage inventory of ophthalmic supplies, pharmaceuticals, and instruments.
• Inspect and assist with the maintenance of clinical examination equipment, report damage, coordinate repairs, and request replacements as necessary.
• Assist with cleaning surgical instruments in preparation for sterilization.
• Properly shut down and clean diagnostic testing equipment as needed.
• Check and record medical refrigerator temperatures daily; monitor supply dates and manage inventory accordingly.

Clinic Readiness & Administrative Support

• Open and close exam rooms daily, including cleaning equipment, charging devices, and securing instruments.
• Assist with opening and closing the clinic as needed.
• Follow all safety protocols and clinic procedures.
• Monitor and respond to work emails; utilize shared tools such as Google Drive to stay informed throughout the workday.
• Maintain strict adherence to HIPAA regulations by safeguarding patient privacy and ensuring the confidentiality of all health information.

Professional Development

• Participate in training and educational opportunities, including webinars and in-service sessions, to remain current with best practices.
• Perform additional duties as assigned or directed by the supervisor.

Required Qualifications:

• High School diploma or equivalent
• Minimum of one (1) year of experience as an Ophthalmic Technician
• Certified Ophthalmic Assistant (COA) certification required or enrolled within one year and completion within two years of hire
• Strong customer service skills with a professional and friendly demeanor.
• Excellent organizational, time management, and multitasking abilities.
• Skilled in problem-solving with strong attention to detail.
• Comfortable engaging in face-to-face interactions with patients and staff.
• Ability to stand for long periods of time

Work Schedule:

• Monday-Thursday, 8:00 a.m.-4:00 p.m.; Friday, 7:00 a.m.-3:00 p.m.

We aim to take care of our teammates the same way we take care of our patients.All SightMD employees receive the following benefits:

• Prescription Drug Coverage
• Company Paid Term Life Insurance & Long-Term Disability
• Supplemental Insurance Benefits
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• Paid Holidays

* All benefits are subject to eligibility requirements.

Equal Employment Opportunity Statement:

SightMD is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal, state and local laws.

If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact People Services at peopleservices@sightgrowthpartners.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.