Ophthalmic Medical Assistant Technician

Andover Eye Associates Inc; Andover (MA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical/Dental

Life Insurance

401(k)

PTO

Holidays

Job summary

Andover Eye Associates Inc in Andover, Massachusetts, is seeking an Ophthalmic Medical Assistant / Technician to deliver high-quality eye care. Key responsibilities include assisting doctors, conducting patient interviews, performing ophthalmic tests, and maintaining equipment. The ideal candidate will demonstrate excellent customer service skills, professionalism, and a strong knowledge of eye anatomy. The position offers a collaborative culture, opportunities for professional growth, and benefits including medical, dental, and a 401(k).

Qualifications

• Consistently display professionalism and integrity.
• Possess proficient math skills and be good with numbers.
• Have working knowledge of eye anatomy, disease, symptoms, and ocular medications.

Responsibilities

• Assist the doctor in patient care promptly and professionally.
• Interview patients and document histories efficiently.
• Perform technical workups, patient interviews and special testing.
• Communicate with patients regarding follow-up care and schedule changes.
• Maintain and clean all equipment after use.

Skills

Organization

Customer service skills

Communication

Attention to detail

Critical thinking

Knowledge of eye anatomy

Job description

Job Summary

The successful Ophthalmic Medical Assistant / Technician is an essential team member of the clinic staff, delivering high-quality, patient-centered eye care by supporting physicians and optometrists in both clinical and operational functions. This position is responsible for obtaining and accurately documenting detailed patient histories, performing a wide range of ophthalmic tests, and assisting in comprehensive patient evaluations.

Key duties include conducting preliminary and diagnostic assessments such as visual acuity and visual field testing, auto‑refraction and refraction, pupil evaluation, extraocular motility, tonometry, and eye drop instillation. The role involves preparing patients for examinations, maintaining exam rooms and equipment, and ensuring accurate and timely medical record documentation.

The Ophthalmic Medical Assistant / Technician is critical in supporting workflow efficiency and clinic operations, contributing to a well‑organized environment and a seamless, positive patient experience.

Why Join Our Team?

For 50 years, Andover Eye has served the Merrimack Valley with comprehensive eye care, advanced treatment, surgical expertise, and innovative research. Work alongside experienced ophthalmologists and optometrists while gaining exposure to a dynamic, multi-specialty environment. Our active clinical research program and cross‑training approach provides unique opportunities to expand your skills and grow your career. We’re committed to supporting professional development and financial opportunities in a collaborative, team‑oriented culture where your contributions make a real impact.

Primary Duties and Responsibilities

• Promptly and professionally assist the doctor in patient care.
• Efficiently and accurately interview patients and document histories.
• Perform technical workups, patient interviews and special testing.
• Communicate with patients regarding follow‑up care, surgeries, procedures, changes in schedule, symptoms, surgery scheduling, etc.
• Cooperate and communicate with all staff members and physicians about patient matters.
• Accurately perform routine ophthalmic diagnostic testing.
• Maintain and clean all equipment and lanes after use, including sterilization of equipment.
• Maintain inventory of clinical supplies and restock exam rooms.
• Return phone calls to patients, pharmacies.
• Display consistent organization, accuracy, and attention to detail.
• Demonstrate an energetic, positive and empathetic personality.
• Consistently display professionalism, congeniality and integrity to patients and coworkers. Communicate well with patients, co‑workers and physicians in a manner that instills understanding, confidence and trust.
• Provide excellent customer service skills, in person and over the phone, including working well with others and resolving conflict.
• Demonstrate initiative and flexibility in individual role and in accomplishing practice goals.
• Maintain patient confidentiality.
• Exhibit logical and critical thinking.
• Possess proficient math skills and be good with numbers.
• Demonstrate working knowledge of eye anatomy, disease, symptoms, and ocular medications.

Essential Skills

• Display consistent organization, accuracy, and attention to detail.
• Demonstrate an energetic, positive and empathetic personality.
• Consistently display professionalism, congeniality and integrity to patients and coworkers. Communicate well with patients, co‑workers and physicians to instill confidence.
• Offer excellent customer service skills, in person and over the phone, including working well with others and resolving conflict.
• Show initiative and flexibility in individual role and in accomplishing practice goals.
• Maintain patient confidentiality.
• Exhibit logical and critical thinking.
• Possess proficient math skills; good with numbers.
• Have working knowledge of eye anatomy, disease, symptoms, and ocular medications.

Benefits

• Medical/Dental
• Life Insurance
• 401(k)
• PTO
• Holidays