Ophthalmic Assistant - Retina

Massachusetts Eye and Ear; Boston (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

Massachusetts Eye and Ear Infirmary in Boston is seeking a patient support specialist to assist ophthalmology clinicians in the outpatient clinic. You will help assess patients, prepare for testing, document histories, and facilitate smooth testing flow.

The role emphasizes compassion, accuracy, and adherence to infection control, with a 20-hour weekly schedule and onsite work. Prior healthcare exposure is preferred but not required.

Qualifications

• High School Diploma or equivalent required.
• Knowledge of medical terminology and basic healthcare practices.
• Experience in ophthalmic/clinical setting preferred.

Responsibilities

• Supports the care team in assessing patients and documenting changes.
• Prepares patients for visual field testing and other assessments.
• Documents patient history and chief eye complaints.
• Manages patient flow and sequencing of tests.
• Performs color vision, glare, and brightness testing.
• Follows infection prevention and control policies.
• Updates eye medications and ophthalmic history in the health record.

Skills

Medical terminology

Patient service

Verbal instruction follow-through

Teamwork

Organizational skills

Problem solving

MS Office

Education

High School Diploma or equivalent

Job description

Site: Massachusetts Eye and Ear InfirmaryMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummaryProvides technical and administrative patient support to the ophthalmic care team, including Ophthalmologists, Orthoptists, and Residents. Supports the delivery of safe, efficient, and compassionate care to patients and families in the outpatient ophthalmic clinic.Does this position require Patient Care? YesEssential Functions-Supports the care team in assessing patients and documenting responses and changes in condition.-Prepares patients for visual field testing and other ophthalmic assessments.-Obtains and documents patient history and chief eye complaints.-Supports efficient patient flow by coordinating testing and adjusting the sequence of activities based on patient and clinic needs.-Performs color vision, glare, and brightness testing.-Follows infection prevention and control policies and procedures.-Records and updates current eye medications, ophthalmic history, and relevant medical history in the patient's health record.-Maintains compliance with professional standards, organizational policies and procedures, applicable federal, state, and local requirements, and Joint Commission standards.QualificationsEducationHigh School Diploma or equivalent required.Can this role accept experience in lieu of a degree? NoLicenses and CredentialsNone required.Experience0–1 year of experience in an ophthalmic, healthcare, or related clinical setting preferred.Knowledge, Skills and AbilitiesKnowledge of medical terminology and basic healthcare practices.Strong patient and customer service skills, with the ability to interact professionally and compassionately with patients, families, and members of the care team.Ability to understand and follow verbal and written instructions.Ability to adapt to changing priorities and work effectively as part of a collaborative team.Ability to remain focused and motivated while managing challenges in a fast-paced clinical environment.Strong problem-solving and organizational skills.Proficiency with Microsoft Office Suite and Adobe Acrobat DC.Additional Job Details (if applicable)Remote TypeOnsiteWork Location243-245 Charles StreetScheduled Weekly Hours20Employee TypeRegularWork ShiftDay (United States of America)Pay Range$17.71 - $24.94/HourlyGrade3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.