Ophthalmic Access Assistant - Jeff Hwy

Ochsner Health; New Orleans (LA); On-site; USD 35,000 - 50,000; Full time

Job summary

Ochsner Health seeks a dedicated Patient Coordinator in New Orleans to facilitate ophthalmology appointments. The role requires strong communication and problem-solving skills to manage referrals and financial activities while ensuring patient care continuity. Ideal candidates will have a high school diploma and some related experience.

Qualifications

• High School diploma required.
• Preferred 6 months related experience.

Responsibilities

• Provides patient care.
• Schedules and ensures continuity of care.
• Coordinates referrals and financial activities.

Skills

Effective verbal and written communication skills

Strong decision-making and problem-solving skills

Excellent organizational skills

Excellent customer service skills

Education

High School diploma or equivalent

Tools

Windows applications

Job description

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken, and every patient helped is because of the dedicated employees who fill our hallways.

At Ochsner, whether you work directly with patients or support those who do, you are making a difference, and that matters. Come make a difference at Ochsner Health and discover your future today!

This job obtains authorization and referral clearance for all Ophthalmology appointments, ensures authorization is entered into the system linking to the appointment, contacts referring and primary care physicians, discusses diagnosis to obtain appropriate coverage for initial and follow-up care, and serves as a liaison between insurance companies, referring and primary care physicians, patients, and the Department of Ophthalmology on all referral and authorization issues. It also serves as a Financial Counselor for fee-for-service appointments and elective procedures, collecting fees and ensuring proper posting to patient accounts. The role involves scheduling protocols for various subspecialty Ophthalmology practices and works closely with the Coordinator and Team Leader to implement policies, procedures, and goals of the Clinic.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description summarizes the primary duties and responsibilities. It is not exhaustive and may be amended at the company's discretion.

Education

Required - High School diploma or equivalent

Work Experience

Required - None

Preferred - 6 months related experience

Knowledge, Skills, and Abilities (KSAs)

• Computer skills and dexterity for data entry and retrieval.
• Effective verbal and written communication skills.
• Proficiency with Windows applications and role-specific software.
• Strong interpersonal skills.
• Excellent customer service skills, including maintaining patient confidentiality.
• Excellent transcription skills.
• Strong decision-making and problem-solving skills.
• Excellent organizational skills, with the ability to prioritize and meet changing demands.

Job Duties

• Provides patient care.
• Schedules and ensures continuity of care.
• Coordinates referrals.
• Coordinates financial activities.

Other related duties as required. The above statements describe the general nature of the work and are not exhaustive. Duties may be added or amended as needed.

Remains knowledgeable about current laws, standards, and regulations applicable to the role and ensures compliance.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of unethical or questionable behaviors, patient/employee safety, patient privacy, and other compliance concerns.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds frequently, and/or greater than negligible up to 10 pounds constantly. The physical demands are in excess of those for Sedentary Work. Use of mechanical lifting devices or team lifts is recommended. Must be able to sit for prolonged periods. Routine tasks involve no exposure to blood, body fluids, or tissue, and there is no occupational risk for exposure to communicable diseases.

Because of the healthcare setting, there may be occupational risk for exposure to hazardous medications or waste.

Are you ready to make a difference? Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied on this careers website.

Individuals residing in certain states are not eligible for remote work positions.

For accessibility or accommodation requests, contact our HR Employee Solution Center at 504-842-4748 or [e-mail].

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration without regard to protected classes.