Operator, Police Telecommunications - Staff Pool

Houston Community College; Houston (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team as a primary communications contact in the Police Dispatch Center. This role is vital for ensuring safety and security within the college community, requiring strong multi-tasking skills and the ability to handle sensitive information. You will coordinate emergency responses, maintain accurate records, and operate communication systems, all while working in a dynamic environment that values innovation and collaboration. If you are ready to make a meaningful impact in a supportive team, this opportunity is perfect for you.

Qualifications

• High School Diploma/GED required; no experience necessary, police communications experience preferred.
• Must have valid Texas Driver License and good driving record.

Responsibilities

• Serve as primary contact for HCC community needing police/security assistance.
• Maintain accurate police/security report files and handle confidential information.

Skills

Multi-media communications

Critical thinking

Customer service

Data management

Education

High School Diploma/GED

Tools

MS Office Programs

Computer-Aided Dispatch Systems

Texas Law Enforcement Telecommunications System

Job description

Job Summary

Serve as primary communications contact for Houston Community College (HCC) community and for field officers needing assistance and/or information. Receive, evaluate, and disseminate security information. Maintain accurate and up to date police and security report files, including the handling of highly sensitive and confidential information. This position is licensed and regulated by the Texas Commission on Law Enforcement (TCOLE) and the Texas Department of Public Safety (DPS).

The HCC Police Dispatch center operates 24-hours, 7 days a week. Individuals hired for this position are required to work any assigned shift including weekends, days, evenings, nights, and holidays. This position also involves working extended workdays outside of regular working hours and on-call status.

ESSENTIAL FUNCTIONS

1. Serve as primary contact for the HCC Community needing Police/Security assistance, via multi-media communications (radio, telephone, e-mail, and electronic record management systems).
2. Serve as primary contact via police radio network for field officers needing assistance and information during both routine and emergency situations.
3. Coordinate with other agencies for emergency response to College facilities, 24 hours a day, 7 days per week.
4. Receive, evaluate and send appropriate police/security assistance on calls received from the College community.
5. Maintain 24-hour system-wide capability to coordinate notifications and communications needed in event of emergencies or disruptions of facility operations.
6. Receive, evaluate, and disseminate information received via the Texas Law Enforcement Telecommunications System, The National Crime Information Center, the Texas Crime Information Center, and local Criminal Justice/Law Enforcement databases.
7. Maintain accurate and up-to-date Police and Security report files, including the handling of highly sensitive and confidential information.
8. Maintain a computerized daily duty record reflecting officer and duty location assignment.
9. Operate multi-modal mass notification system relaying prompt and accurate emergency information to students and staff.
10. Receive calls for service with Real Time recording into the Police dispatch record management Information System.
11. Operate computerized time-accounting equipment to provide accurate payroll records.
12. Issue case numbers, run license plates and record checks.
13. Perform other duties, tasks and assignments as required.

QUALIFICATIONS

Education & Experience

• High School Diploma/GED required
• No experience required
• Police communications experience preferred

Licensing & Certification

• Valid Texas Driver License
• Must have a good driving record
• *Current TLETS, NLETS, TCIC/NCIC certification required

*Applicants not currently certified are required to successfully complete TLETS, NLETS, TCIC/NCIC certification training courses within 12 months of employment.

Special Skills

• MS Office Programs
• Computer-Aided Dispatch Systems
• Department of Public Safety Databases

Competencies

• Delivering High Quality Work
• Accepting Responsibility
• Serving Customers
• Supporting Organizational Goals
• Driving Continuous Improvement
• Acting with Integrity
• Thinking Critically
• Managing Change
• Communicating Effectively

Working Conditions

General office. May frequently be required to walk; stand; sit; use hands to handle or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision and distance vision. Use of personal computing equipment, telephone, multi-functioning printer, photocopier, file cabinets, and calculator. Manual dexterity, ability to lift up to 25 pounds, ability to reach and bend, and use 2-step stool while safely lifting and lowering boxes. Ability to travel to and from meetings, training sessions or other business-related events. May be required to work after hours to include weekends and holidays.

SECURITY SENSITIVE: This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

Per HCC Policy C: 4.7 Drug and Alcohol Free Workplace, a drug and/or alcohol test is required if a conditional job offer is made.

This position requires the satisfactory completion of a detailed work history and criminal background investigation by law enforcement to determine the applicant’s ability to meet minimum Texas DPS and TCOLE qualifications regarding police telecommunications employment.

Applicant must pass a complete criminal history and background check and have no convictions for any felony offense. Applicant must not have been convicted of any criminal offense above the grade of Class B misdemeanor or a Class B misdemeanor within the last 10 years, and must not have received probation or court-ordered community supervision for any criminal offense above the grade of Class B misdemeanor or a Class B misdemeanor within the last ten years from the date of the court order. Applicant must not be currently charged with any criminal offense for which convictions would be a bar to licensure.

The Organization
Houston Community College (HCC) is an open-admission, public institution of higher education offering a high-quality, affordable education for academic advancement, workforce training, career development and lifelong learning to prepare individuals in our diverse communities for life and work in a global and technological society. We’re proud to say that 98 percent of our graduates step into a job in their field of study immediately upon graduation. One of the largest community colleges in the nation, HCC has served the Greater Houston area for over four decades. Accredited by the Southern Association of Colleges and Schools, and the Schools Commission on Colleges, we offer 300+ associate degree and certificate programs to 75,000+ students across 13 Centers of Excellence and online each semester. We are proud to be No.1 among all community colleges in the nation in providing associate degrees to minorities and No.1 in educating international students, with 10.4 percent of our student population from outside the USA. Our vision is to become the Employer of Choice in support of our mission for Student Success by attracting, retaining and motivating the best employees.

The Team
Play a central role at HCC as you keep our everyday operations running like clockwork. You’ll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative, financial or something else, you’ll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools, it also takes care of its people.

The Opportunity
You: You’re great at multi-tasking in a fast-paced environment, you have keen powers of observation and good judgment, and you can relay information quickly and efficiently.

Your mission: You’ll be the primary contact in the POL Dispatch Center for both the HCC community (when they need POL/security assistance) and for field officers (when they need assistance and/or information during both routine and emergency situations). The dispatch center is open seven days a week, 24 hours a day.

Your work: As you’re taking calls as described above, you’ll maintain a computerized, active daily-duty record reflecting officer and duty location assignment. In addition, you’ll maintain accurate and up-to-date POL and security report files, which may include highly sensitive and confidential information.

We’ll count on you to maintain 24-hour system-wide capability to coordinate notifications and communications needed in event of emergencies or disruptions of facility operations, and be able to operate the multi-modal mass-notification system for relaying prompt, accurate emergency information to students and staff.

Next steps: If you always have the student experience in the forefront of your planning and execution, if you’re a collaborator, an innovator and a person who gets things done, apply today!

Location
Houston is a city with limitless possibilities:

• Fourth-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City's 55.
• 145 languages are spoken here.
• Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.
• Houston is a major-league sports town, and don’t forget the annual Houston Livestock Show & Rodeo.
• The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.
• World-renowned medical care. The Houston metro area has long been known for its first-rate health care system, with many Houston area hospitals consistently ranking among the nation’s top institutions.
• With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston’s cultural scene.
• Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines.

If this sounds like the role for you and you’re ready to join an amazing team, please apply right away.

EEO Statement

Houston Community College supports and is committed to providing a learning and working environment that promotes personal integrity, civility, and mutual respect in an environment free of discrimination and harassment on the basis of race, color, religion, sex, gender identity and gender expression, national origin, age, disability, sexual orientation, or veteran status. The following person has been designated to handle inquiries regarding the non-discrimination policies:

Osvaldo Gomez, MSW,Director EEO/Compliance, Title IX Coordinator
Office of Equal Opportunity and Title IX (EO/TIX)
3100 Main, Suite 702
Houston, Texas 77002
713.718.8271 or [e-mail]

HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages diversity, innovation and creativity, and inclusion.

Individuals with disabilities, who require special accommodations to interview, should contact(713) 718-8565.