Operator - Paratransit (Non-CDL)

transitRTA; Annapolis (MD); On-site; USD 26,000 - 37,000; Full time

Job summary

Regional Transportation Agency (RTA) seeks a dedicated Bus Operator - Paratransit (Non-CDL) to provide reliable shared ride services for seniors and individuals with disabilities from the Annapolis Junction location. The role requires driving various transit buses, performing safety inspections, and assisting passengers with mobility aids.

You will operate fare boxes and on-board systems, communicate with dispatch, and adhere to schedules with a strong focus on safety and customer service.

Qualifications

• At least one year of previous driving experience.
• Must have a valid Class C Driver's License with a clean driving record.
• High school diploma or GED equivalent.

Responsibilities

• Drives transit buses or non-revenue vehicles safely according to a daily schedule.
• Performs pre/post trip inspections.
• Assists passengers boarding, including wheelchairs or mobility devices.
• Notifies dispatch of deviations, issues or incidents.
• Operates fare boxes, destination signs, tablets, and PA system.
• Maintains professional conduct and customer service.

Skills

Driving

Customer Service

English

Communication

Education

HS Diploma

Tools

Fare Boxes

2-Way Radio

On-board Computer

Job description

Description

Classification: Non-Exempt

Location: Operations – 8800 Corridor Road, Annapolis Junction, Maryland

Reports to: Dispatchers, Operations Supervisors, Operations Manager, and AGM or their designee

Wage Rate: $22.64 per hour

Schedule: A combination of daytime, evening and weekend hours and days.

The Regional Transportation Agency (RTA) manages and operates public transportation in Anne Arundel County, Howard County, northern Prince George’s County, and the City of Laurel. RTA employs 150 administrative and operational staff out of our Annapolis-Junction location.

JOB DESCRIPTION

We are seeking a dedicated, responsible, team-oriented, Bus Operator - Paratransit (Non-CDL) to provide reliable and efficient shared ride, door-to-door/curb-to-curb service for seniors and/or those with disabilities.

KEY RESPONSIBILITIES, INCLUDING, BUT NOT LIMITED TO:

• Drives one of several different transit buses or company non-revenue vehicles in a safe, courteous, and reliable manner throughout the contracted service area within a daily assigned time schedule.
• Demonstrates reliability, flexibility, and professionalism with and without direct supervision.
• Performs pre/post trip vehicle inspections as required.
• Possess a functional knowledge of the demographics of the service area, and must read and understand street signs, route sheets and maps.
• Stops at designated points to load and/or unload passengers.
• May assist in the boarding of passengers using wheelchairs or other mobility aids and is required to properly secure wheelchairs and scooters.
• Notifies dispatch of deviations, overload, accidents, passenger incidents, medical/behavioral problems, or bus mechanical/electrical trouble.
• Assures that fares are deposited into the fare box and dispenses information. Advises passengers of rules and regulations when necessary.
• Timely and accurately completes/submits written reports concerning passengers and all accidents.
• Accurately and efficiently operate on-board computer fare boxes, destination signs, tablets, and/or other electrical and technical instruments.
• Ability to verbally communicate with passengers and dispatchers/road supervisors including use of a 2-way radio and PA system.
• Must be able to work shift hours and days assigned.

Knowledge, Skills, and Abilities:

• Demonstrates behaviors that are consistent with standards for professional and ethical conduct.
• Excellent customer service skills
• Ability to interact with all interdepartmental personnel.
• Positive attitude and sensitivity in dealing with customers with special physical and/or non-neurotypical needs.
• Ability to read, write, and speak English and perform basic mathematical procedures.
• Professional experience and professional demeanor

Requirements

Minimum Qualifications:

• At least one (1) year of previous driving experience.
• Must have a valid Class C Driver's License (Cannot be a Provisional Driver's License) and a clean driving record.
• High School diploma or GED equivalent.
• Ability to communicate clearly in the English language.
• Must satisfactorily complete all required training.

Preferred Qualifications:

• At least one (1) year of previous driving experience in a professional environment (shuttle bus, van, school bus, truck etc.)

Physical Requirements & Working Conditions:

• Ability to work under stress (possibly high) at times and meet strict timelines.
• The ability to work early morning hours, and other varied hours.
• Must have good depth perception, peripheral vision, distance vision, and color perception as is required to drive a motorized vehicle.
• Possess a sense of hearing, including tone, pitch, and volume when operating transit vehicle, using 2-way radio, and assisting passengers and public.
• Must have good manual dexterity to perform the basic functions of the keypad. Required to reach, grasp, and use multiple objects which include but are not limited to a 2-way radio, door controls, PA microphone, steering wheel, wheelchair lift control, and bus door control.
• Required to sit while operating vehicle approximately 85 - 90% of the workday. The remaining 10- 15% of the day will require the operator to move both in the internal and exterior perimeters of the bus, including a pre-trip and post-trip inspection of the vehicle by walking around and through the vehicle.
• Ability to push/pull tension of at least 50 pounds and the ability to bend and stoop/kneel to assist passengers boarding and securing in wheelchairs/scooters and/or to retrieve equipment. Twist at the knee and waist when operating vehicle, performing vehicle inspections, and securing wheelchairs. Reach forward, backward, upward, and downward while performing duties.
• Subject to wet, cold, and/or hot environmental conditions.
• Subject to heavy traffic, lights (night), with varying road conditions (seasonal)
• Subject to vehicle noise and vibration while operating vehicles.
• Subject to vehicle exhaust fumes and odors, road dusts, and mist.
• Ability to acquire and maintain a medical examiner's certificate (DOT Card).
• Ability to pass a pre-employment drug screening.
• This position is safety-sensitive and is subject to RTA's Drug and Alcohol Testing Program.
• This is a bargaining unit position.

Right to Revise:

This job description is not meant to be all-inclusive, and the company reserves the right to revise this job description as necessary without advance notice. The duties and expectations herein are intended to describe the general nature and level of work being performed by employees. They are not to be construed as an exhaustive list of responsibilities, duties, and skills required. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer without notice.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment.