Operator, Emergency Communications Center-Paramedic, Ambulance Services (PRN, Variable)

Prisma Health; Greenville (SC); On-site; USD 35,000 - 50,000; Full time

Job summary

Prisma Health seeks an EMS dispatcher to triage EMS calls and enhance communication between EMS and clinical staff in a dynamic environment. The role requires knowledge of EMS operations and proficiency in data entry. Join our team to make a meaningful impact in healthcare by serving our community with compassion.

Qualifications

• 3 years of EMS field, dispatch, or hospital-based experience required.
• Must have SC Paramedic certification.

Responsibilities

• Answer and triage EMS calls to appropriate areas.
• Document all encounters accurately for PI purposes.
• Communicate patient information to facilitate placement.

Skills

Data entry

Communication

Collaboration

Computer skills

Education

Completion of approved EMT-Paramedic Training Program

Job description

Inspire health. Serve with compassion. Be the difference.

Job Summary

Answers and triages incoming EMS calls to appropriate areas including Adult Critical Care, Chest Pain Center, Children's Emergency Center, and OB Triage for the Emergency Department. Electronically documents all incoming phone and radio encounters accurately for PI purposes. Enhances communication between EMS personnel and clinical staff under the supervision of nursing and Medical Control.

Essential Functions

• All team members are expected to be knowledgeable and compliant with Prisma Health's values: Inspire health. Serve with compassion. Be the difference.
• Answers incoming EMS radios and phones, routing calls to appropriate patient care areas. Prioritizes calls and communicates patient information to Charge Nurse or Patient Flow Coordinator to facilitate patient placement and staff readiness. Monitors helipad, squad entrance, and trauma bays via cameras to facilitate staff awareness and patient flow.
• Communicates with community EMS and system personnel, acting as liaison between EMS and the system. Collaborates with EMS medics and clinical staff to determine trauma level, appropriate code activations, and patient placement.
• Accurately records patient data in Carepoint workstation and EMR. Records radio and phone conversations for PI purposes.
• Initiates alerts through Red Alert system for code activations and updates alerts with required information as needed.
• Performs other duties as assigned.

Supervisory/Management Responsibilities

This is a non-management role reporting to a supervisor, manager, director, or executive.

Minimum Education

• Completion of approved EMT-Paramedic Training Program beyond high school.
• Three (3) years of EMS field, dispatch, or hospital-based experience.

In Lieu Of

N/A

Required Certifications, Registrations, Licenses

SC Paramedic

Knowledge, Skills, and Abilities

• Knowledge of office equipment (fax/copier).
• Proficient in computer skills (word processing, spreadsheets, database).
• Data entry skills.

Work Shift

Variable (United States of America)

Location

Mobile Care Ambulance Services

Facility

1024 Prisma Health EMS

Department

10247256 Ambulance Services

Share your talent with us! Our vision is to transform healthcare for the benefit of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.