Guest Services Specialists

LE101 North Mississippi Medical Center, Inc; Portland (OR); Presencial; USD 25.000 - 37.000; Jornada completa

Descripción de la vacante

North Mississippi Health Services is seeking a Guest Services Specialist to welcome patients and visitors, assist with wayfinding, admissions, and transport, and monitor lobby areas for safety and cleanliness.

You will support volunteers, handle clerical tasks, and maintain effective communication across departments while upholding HIPAA guidelines.

Formación

• Excellent verbal communication and guest interaction skills.
• Comfort with basic computer programs (Word/Excel).
• Ability to work independently with minimal supervision.

Responsabilidades

• Greet guests warmly and inform them about hospital processes.
• Verify identification and enforce visiting hours and safety protocols.
• Provide clerical support and assist with admissions and mail tasks.

Conocimientos

Excellent communication

Detail oriented

Proficient Word/Excel

Independent work

Educación

High School Diploma or GED

Associate's degree (not required)

Herramientas

Word

Excel

Hospital software

Descripción del empleo

We believe a career is more than just a career - it's a calling. Our teammates' "True North" is what calls them to health care; it's their passion. At North Mississippi Health Services, we believe in helping you leverage and connect that passion with a much greater purpose that impacts people you know and love. Department: 10009700 Volunteer Services Work Shift: Variable Shifts Job Description: The Guest Services Specialist at North Mississippi Health Services is responsible for supporting the provision of a smooth and positive visitor experience, including welcoming patients, visitors, and surveyors, assisting with wayfinding, admission, and transport, and monitoring the lobby and waiting room areas for safety and cleanliness. This role utilizes strong communication and organizational skills to serve as a positive organizational representative, complete administrative and clerical tasks as needed, support volunteers, and facilitate information sharing to ensure the optimal patient and visitor experience is provided.

Job Functions

• Greet all guests warmly and professionally to ensure they feel informed during their time at the hospital
• Monitor and provide a secure check incheck-in for all guests, in accordance with hospital policies, including verifying identification, and ensuring compliance with visiting hours and protocols and utilizing the Visitor Management System.
• Assist in the patient admission when ambassador is not present.
• Sorts/re-addresses patient mail and ensures that it is delivered to mailroom.
• Prepares Mended Hearts forms for the Mended Hearts accredited visitors.
• Assists the blood drive coordinator with tasks to organize the quarterly blood drives.
• Provides clerical support to the Volunteer Services staff.

Reporting

• Reports cleanliness and safety issues in the lobby area including the restrooms.
• Address and resolve any guest concerns or complaints promptly and effectively, escalating issues to appropriate hospital staff, as needed.
• Work closely with security to ensure that all guests adhere to safety guidelines and protocols, including emergency procedures.

Communication

• Serves as a liaison between guests, hospital staff, and patients, ensuring clear and effective communication regarding hospital policies, visiting hours and patient information, etc.
• Reports special issues to security and other departments.
• Attends all NMHS and Guest Services Departmental training (and meetings) as assigned.

Regulatory

• Maintains and safeguards patient privacy in accordance with HIPAA guidelines.
• Complies with regulatory and licensing agencies.
• Adheres to NMHS/NMMC Policies/Procedures/Guidelines.

Knowledge Skills and Abilities

• Good organizational skills/detail orientated,
• Ability to properly operate patient locator system,
• Proficient knowledge of Word, Excel and other computer programs and technology.
• Presents a positive and capable image to the general public, volunteers and staff.
• Works independently, without direct supervision.
• Must have excellent verbal communication skills.

Physical Demands

A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Standing
• Constantly Walking
• Frequently Sitting
• Rarely Lifting/Carrying
• Frequently 50 lbs Pushing/Pulling
• Frequently Climbing
• Occasional Balancing
• Occasionally Stooping/Kneeling/Bending
• Frequently Reaching/Over Head Work
• Frequently Grasping
• Frequently Speaking
• Occasionally Hearing
• Constantly Repetitive Motions
• Constantly Eye/Hand/Foot Coordinations
• Frequently

Salary Range

$18.32 - $27.48

Education

Associate's | Not Required

High School Diploma, GED, or Project Search Graduate | Required

Certifications

North Mississippi Health Services is a large rural health care system with state-of-the-art facilities in Mississippi and Alabama. We have career opportunities ranging from inpatient hospital care to 70+ rural health and specialty clinics, a variety of outpatient, women's and behavioral health services and many additional support services. Our team of over 7,000 works together every day toward our shared mission - to continuously improve the health of the people of our region.