Operations Workforce Manager

Flagger Force; Hummelstown (Dauphin County); On-site; USD 85,000 - 100,000; Full time

Job summary

Flagger Force, a leader in traffic control, is seeking an Operations Workforce Manager to oversee workforce planning and sourcing operations. The successful candidate will align talent acquisition strategies with company growth, utilizing data-driven insights for optimal staffing and training solutions. Join a supportive work environment that values employee development and offers competitive benefits.

Benefits

Medical, vision and dental insurance

401k w/company match

Generous paid time off

On-site fitness facility

Paid holidays

Health savings account

Company paid benefits (long term disability and basic life/AD&D)

Employee assistance program

Tuition and education assistance

Employee appreciation events

Paid volunteer time off

Professional development opportunities

Qualifications

• 5+ years of experience in workforce planning, talent analytics, or recruiting operations.
• Proven success in high-volume workforce management or staffing strategies.
• Demonstrated ability to make data-informed decisions.

Responsibilities

• Lead strategic workforce planning and oversee training scheduling department.
• Track and analyze recruitment metrics to optimize staffing processes.
• Collaborate with field leadership to forecast staffing needs.

Skills

Analytical Skills

Collaboration Skills

Forecasting

Data-Driven Decision Making

Education

Bachelor’s degree in business, operations management, or a related field

Tools

ATS platforms (e.g., iCIMS)

Data visualization tools (e.g., Tableau, Power BI)

Job description

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Brief Description

Flagger Force, an industry leader in traffic control, is currently hiring a

Brief Description

Flagger Force, an industry leader in traffic control, is currently hiring a Operations Workforce Manager. This position will be based in our Operations Service Center, part of our interactive corporate campus in Hummelstown, PA.

The Operations Workforce Manager leads the workforce planning and sourcing operations in alignment with our growth objectives. This role is responsible for forecasting talent needs, identifying optimal sourcing strategies, targeting geographic areas and guiding talent development opportunities to scale resources to meet business needs. They will drive operational excellence across the hiring and promotional lifecycle through KPI development and operational direction. The ideal candidate will combine data-driven decision-making with strong market research capabilities to ensure our talent pipeline is aligned with current and future organizational demands.

Responsibilities

• Lead strategic workforce planning to ensure the organization has the right talent, in the right place, at the right time and oversee training scheduling department.
• Collaborate with field leadership to forecast staffing needs to maintain optimal dispatch levels, and conduct skills needs assessments.
• Track and analyze recruitment and promotional training metrics (e.g. time to hire training completion rates, employee retention, etc.) to identify areas of improvement to optimize processes to meet client needs across the footprint.
• Forecast future workforce hiring and training needs based on business growth, market trends, and operational goals” just-in-time” to reduce travel costs and optimize
• Use labor market analytics, demographic trends, and internal data to determine optimal hiring locations.
• Partner with senior leadership and operations teams to align staffing strategies with business expansion plans.
• Design and implement sourcing plans that meet high-volume staffing needs while maintaining cost efficiency.
• Continuously research and monitor talent availability in target markets to inform location planning and talent acquisition strategies.
• Develop and refine tools and dashboards for workforce forecasting and hiring metrics.
• Drive continuous improvement in recruitment operations and processes, ensuring scalability and quality of hire.
• Collaborate with Resource Allocation, Field Employee Recruiting, Training Department, Field leadership, and Business development, to align workforce strategies with organizational priorities.
  
  

What Flagger Force Offers

• Medical, vision and dental insurance
• 401k w/company match
• Generous paid time off
• On-site fitness facility
• Paid holidays
• Health savings account
• Company paid benefits (long term disability and basic life/AD&D)
• Employee assistance program
• Tuition and education assistance
• Employee appreciation events
• Giving back to the communities we serve through paid volunteer time off
• Professional development opportunities
  
  

Requirements

• Bachelor’s degree in business, operations management, or a related field
• 5+ years of experience in workforce planning, talent analytics, or recruiting operations
• Proven success in high-volume workforce management or staffing strategy roles.
• Strong analytical skills with experience in workforce modeling and forecasting.
• Proficiency in workforce planning tools, ATS platforms (e.g., iCIMS), and data visualization tools (e.g., Tableau, Power BI).
• Exceptional communication and collaboration skills across departments and leadership levels.
• Demonstrated ability to make data-informed decisions and drive strategic initiatives
  
  

Preferred Education & Experience

• Experience in logistics, construction, field services, or other industries with distributed workforce models.
• Familiarity with geographic labor market trends and workforce optimization.
• Ability to thrive in a fast-paced, dynamic environment with shifting priorities
• Lean Six Sigma, Project Management Change management certifications desired, not required.
  
  

Summary

Flagger Force is an industry leader in traffic control. Utilizing robust technology resources and expertise, we support the nation’s infrastructure, utilities, and other service industries throughout the eastern United States.

Flagger Force provides a supportive work environment centered on our organization's values, vision, and mission. The leadership team believes that our most important asset is our employees.

Flagger Force is an Equal Opportunity Employer. Flagger Force's policy is to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, military status, sexual orientation, genetic information, or any other protected status under applicable law.

#INDKronos

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Construction

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