Operations & Visual Manager - Willowbrook

ALO; North Carolina; On-site; USD 60,000 - 73,000; Full time

Benefits offered by this job

Employee discount

Wellness club access

401K with match

Store incentives

Clothing allowance

Free yoga classes

Job summary

ALO is seeking an Operations & Visual Manager to drive store operations and visual execution. You will manage inventory, labor planning and scheduling, and lead the store team to keep the floor customer-ready.

You’ll partner with the General Manager to monitor budgets and performance metrics, while coaching staff and ensuring a safe, engaging shopping environment.

Qualifications

• 3–5 years of retail or related industry leadership experience.
• Strong interpersonal and written communication skills.
• Ability to multitask in a fast-paced environment and align with company guiding principles.
• Independent work ethic with time-management and accountability.
• Capable of light to moderate physical tasks during shifts.

Responsibilities

• Oversee and support execution of key operational and visual processes.
• Investigate inventory accuracy issues and partner with GM to close gaps.
• Champion strong visual standards for the sales floor using performance data.
• Coordinate labor hours and ensure accurate inventory to support deliveries.
• Maintain safe, efficient operations and a customer-ready store.
• Represent the business in meetings and in reporting with the General Manager.
• Monitor budget, metrics, and planning processes; support quarterly reviews.
• Lead, develop and coach the Operations and Visual team; manage scheduling and succession.
• Ensure Flow experience goals are delivered while preserving efficiency.

Skills

Retail leadership

Interpersonal skills

Multitasking

Time management

Guiding Principles

Work ethic

Physical stamina

Tools

MS Office

Job description

WHY JOIN ALO?

Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio‑to‑street: taking the consciousness from practice on the mat and putting it into practice in life.

OVERVIEW

The Operations and Visual Manager is a member of the store leadership team who deals with ALO’s operational and visual strategy in the store. This individual is passionate about inventory management, labor planning and scheduling, and visual execution – all with a lens on driving an efficient and effective store operation. This role’s north star is pointed at ensuring that the store is customer‑ready at all times. Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently.

Operations & Visual Leader

• Oversee and support execution of key operational and visual processes
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to elevate process or system gaps
• Champion strong visual standards for the salesfloor by leveraging business performance data
• Support sell‑through management by ensuring accuracy of inventory counts and coordinate labor hours to efficiently receive product deliveries
• Supports a safe work environment and efficient operation

Business Leader

• Represent the business in meetings and on conference calls, in partnership with General Manager
• Review, monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell‑Thru) and inform planning processes (e.g., quarterly business review and sales planning)
• Future planning workflow business needs to protect optimal performance

People Leader

• Ensure that the Operations and Visual team exudes ALO's mission and guiding principles to effectively communicate to our guests who we are, what we do and why we do what we do
• Leads a team through accountability, continuous coaching, development of talent, and elevating KPI or results‑driven communication throughout the Operations and Visual team
• Establish internal & external pipeline through succession planning and recruitment strategy
• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General/Store Manager

Flow Experience Leader

• Oversees the execution of Flow experience deliverables while protecting operational efficiency
• Collaborates and implements General/Store Manager’s vision and work cross‑functionally with business partners, as directed, to support organizational goals and to achieve inventory and sales floor KPI’s
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture

Operations & Visual Manager Qualifications

• 3‑5 years of retail or related industry leadership experience
• Working knowledge of MS Office (Word, Excel and Outlook)
• Extraordinary interpersonal and communication skills, both verbal and written
• Agile with the ability to handle multiple tasks in a changing environment
• Aligns with and embodies ALO’s Guiding Principles
• Independent work ethic, time‑management skills, and personal accountability
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift

Operations & Visual Manager Schedule

To build a balanced schedule that supports the needs of the business and our teams, we expect all full‑time employees to be available for opening, closing and weekend shifts. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.

JUST SOME OF THE PERKS

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full‑Time Employees)
• 401K with company matching (Full‑Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

The Company’s Assistant Store Manager base pay ranges from $60,000 – $73,000/ year. Please also note, Assistant Store Managers are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club.

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