Operations & Visual Manager - Chicago, IL

ALO; Chicago (IL); On-site; USD 60,000 - 76,000; Full time

Benefits offered by this job

Employee discount for ALO

Free membership to ALO Wellness Club

401K with company matching

Job summary

ALO is seeking an Operations and Visual Manager in Chicago, IL, responsible for managing operational and visual strategies. The successful candidate will oversee key processes and ensure the store's readiness, while leading and developing teams aligned with ALO’s mission.

This role includes tasks like inventory management, scheduling, and maintaining a safe and inviting environment. Candidates with 3-5 years of retail experience and excellent communication skills are encouraged to apply.

Qualifications

• 3–5 years of retail or related industry leadership experience.
• Ability to lift, push, carry or otherwise move up to 50 pounds.
• Ability to stand and move for an entire shift.

Responsibilities

• Oversee key operational and visual processes.
• Represent the business in meetings with the General Manager.
• Lead the Operations and Visual team through coaching and accountability.

Skills

Interpersonal and communication skills

Ability to manage multiple tasks

Inventory management

Labor planning

Scheduling

Tools

MS Office (Word, Excel, Outlook)

Job description

Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

OVERVIEW

The Operations and Visual Manager is a member of the store leadership team who deals with ALO’s operational and visual strategy in the store. This individual is passionate about inventory management, labor planning and scheduling, and visual execution – all with a lens on driving an efficient and effective store operation. This role’s north star is to ensure that the store is customer‑ready at all times. Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep the store clean, safe, inviting and operating efficiently.

OPERATIONS & VISUAL LEADER

• Oversee and support execution of key operational and visual processes
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to address process or system gaps
• Champion strong visual standards for the sales floor by leveraging business performance data
• Support sell‑through management by ensuring accuracy of inventory counts and coordinating labor hours to efficiently receive product deliveries
• Maintain a safe work environment and efficient operation

BUSINESS LEADER

• Represent the business in meetings and on conference calls, in partnership with the General Manager
• Review, monitor and partner with the General Manager to manage the budget, reporting and other business data; including metrics such as Expenses, Sell‑Thru; and inform planning processes (e.g., quarterly business review and sales planning)
• Plan future workflow to protect optimal performance

PEOPLE LEADER

• Ensure that the Operations and Visual team conveys ALO's mission and guiding principles, effectively communicating to guests who we are and what we do
• Lead a team through accountability, continuous coaching, talent development, and KPI‑driven communication within the Operations and Visual team
• Establish internal and external pipeline through succession planning and recruitment strategy
• Write effective schedules that prioritize business strategy, in partnership with the General/Store Manager

FLOW EXPERIENCE LEADER

• Oversee the execution of Flow experience deliverables while protecting operational efficiency
• Collaborate with and implement the General/Store Manager’s vision, working cross‑functionally with business partners to support organizational goals and achieve inventory and sales floor KPIs
• Navigate the organization with a balance of business need and brand culture

QUALIFICATIONS

• 3–5 years of retail or related industry leadership experience
• Working knowledge of MS Office (Word, Excel, Outlook)
• Extraordinary interpersonal and communication skills, both verbal and written
• Agile and able to handle multiple tasks in a changing environment
• Alignment with and embodiment of ALO’s Guiding Principles
• Independent work ethic, time management skills, and personal accountability
• Ability to move constantly around all areas of the store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift

SCHEDULE

To build a balanced schedule that supports the needs of the business and our teams, all full‑time employees are expected to be available for opening, closing and weekend shifts. All employees, without exception, must be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the first week of January).

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.

BENEFITS

• Generous employee discount for ALO and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full‑Time Employees)
• 401K with company matching (Full‑Time Employees)
• Monthly store incentives
• Clothing allowance
• Free yoga classes at any of our sanctuaries (select cities)

COMPENSATION

The Company’s Assistant Store Manager base pay ranges from $60,000 to $76,000 per year. Assistant Store Managers are also eligible to participate in the Company’s monthly store incentive bonus program, which may increase total compensation beyond the base range. The pay range listed is one component of the Company’s total rewards package for retail employees. Other rewards may include clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club.