Operations Training Manager

Chesapeake Utilities Corporation; Port Saint Lucie (FL); Hybrid; USD 80,000 - 100,000; Full time

Job summary

A leading utility provider is seeking an Operations Training Manager to develop and implement operations and technical training across various service territories. The ideal candidate will have over 5 years of experience in the utilities sector, strong leadership skills, and a passion for talent development. This role supports a hybrid work environment with occasional travel and offers competitive salaries and benefits.

Benefits

Flexible work arrangement

Competitive base salary

Annual bonus and salary increase opportunities

Robust benefit packages including 401k

Paid time off and sick leave

Qualifications

• 5+ years of experience designing interactive learning courses.
• 5+ years of experience in the utilities sector.
• CPTD or APTD certification preferred.

Responsibilities

• Lead the development of operations and technical training programs.
• Partner with operational leaders to identify learning needs.
• Manage the Operator Qualification (OQ) program.

Skills

Leadership and management skills

Excellent verbal and written communication

Proficiency with Microsoft Office

Understanding of adult learning principles

Project management skills

Education

Bachelor's degree in business or related field

Tools

Articulate 360

Cornerstone or SuccessFactors

Job description

Overview

Operations Training Manager. Hybrid with Occasional Travel; Supporting Service Territories in Florida, Delaware, Maryland, Pennsylvania, North Carolina, Virginia, Georgia, & Ohio.

What makes us great

At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.

Your role in our success

The Operations Training Manager will lead a team in researching, designing, developing and implementing operations and technical training and supporting materials for self-directed, experiential, and formal learning to meet the needs of the business. This position plays a critical role on the talent development team by leading the creation of structured, scalable learning experiences aligned with role expectations, operational performance, and career development.

What you'll be working on

• Leads a team to develop, implement, and evaluate the effectiveness of operations and technical training programs and initiatives across the organization
• Partners with operational leaders and other stakeholders to gauge learning needs for the business unit/department
• Uses a variety of learning technologies and instructional methods to develop instructional materials/assets which may include participant guides, facilitator guides, presentations, videos, assessments, observation checklists, job aids, etc.
• Ensures all training conforms to Chesapeake's internal policies and standards in addition to federal, state, and local code requirements
• Manages projects from inception to completion and applies a project management approach to setting and adhering to touchpoints and deadlines. Follows up with identified stakeholders to ensure timely completion of associated deliverables
• Actively solicits and integrates feedback from operational leadership and stakeholders to continuously elevate the quality and effectiveness of learning materials
• Maintains the Operator Qualification (OQ) program, including defining the training and qualification requirements, delivering workforce training, creating reports and qualification tracking through veriforce
• Develops and maintains technical training facilities including Safety Town facilities in Dover, DE, Debary, FL, and numerous training locations throughout the service territory
• Utilizes the learning management system to deploy content to users; provide reports to operational leadership and stakeholders on training completion/compliance
• Guides the operations training team by setting clear goals, offering support, and measuring effectiveness through key performance indicators; Promote a collaborative, innovative team environment
• Remains current on developments within the industry and training & development to make recommendations to enhance operational and technical training programs and initiatives
• Participate in the Pipeline Safety Management System program and the Safety Data Management System
• Supports regulatory compliance, public awareness, and incident response programs

Who you are

• Bachelor's degree in business, engineering, instruction design, education or related field preferred; equivalent experience will be considered
• 5+ years of experience designing and developing interactive learning courses and programs
• 5+ years of experience in the utilities sector is required
• Standard driver's license
• CPTD or APTD certification a plus
• Comprehensive understanding of utility or propane industry, field operations, and regulations governed by the Pipeline and Hazardous Material Safety Administration and the Federal Motor
• Demonstrated understanding of adult learning principles, learning styles, and experiential learning
• Strong leadership and management skills
• Excellent verbal and written communication skills, with the ability to influence and collaborate with senior leadership and partners across the business
• Flexible and proactive in a fast paced, ever-changing environment
• Manage multiple projects simultaneously, with strong organizational and time management skills
• Proficient with Microsoft Outlook, Word, Excel, PowerPoint
• Familiarity with authoring tools (Articulate 360)
• Knowledge of eLearning standards (SCORM, AICC) and Learning Management Systems (Cornerstone or SuccessFactors preferred)
• An enthusiastic team player with a passion to create a productive, motivated and skilled workforce

Benefits/what's in it for you?

• Flexible work arrangement
• Competitive base salary
• Fantastic opportunities for career growth
• Cooperative, supportive and empowered team atmosphere
• Annual bonus and salary increase opportunities
• Monthly recognition events
• Endless wellness initiatives and community events
• Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!
• Paid time off, holidays and a separate bank of sick time

Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email [e-mail]

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.