Operations Trainer (Remote)

First American; Fort Mill (SC); Remote; USD 10,000 - 60,000; Part time

Job summary

A leading company specializes in mortgage servicing invites applications for an Operations Trainer position. The role involves designing and conducting training sessions for various audiences, ensuring a high-quality educational experience. Candidates are expected to be self-motivated, effective communicators, and possess strong facilitation skills.

Benefits

Comprehensive benefits package

401k

PTO/paid sick leave

Qualifications

• 2-5 years of training-related experience.
• May require subject matter expertise on department processes.
• Experience working independently and managing multiple tasks.

Responsibilities

• Conducts training programs in a production environment.
• Delivers training on processes, applications, and onboarding.
• Evaluates training materials for effectiveness.

Skills

Presentation skills

Data gathering and analysis

Facilitation skills

Communication skills

Critical thinking

Proactive problem solving

Interpersonal skills

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

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Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

Administers and/or conducts training within a functional area or unit. Typically provides training on procedures, services, products, computer applications, operating systems, end-user training, etc. May also provide administrative support for the training process. Training may occur in a production environment, for internal or external audiences, or at the individual or group level.

Has functional knowledge and is able to use that knowledge to bring insight to a training role, identifies issues and inefficiencies and recommends process improvements.

Essential functions are typically described in terms of delivering established training materials, analyzing data, developing conclusions, providing recommendations, etc. May have subject matter expertise and some training experience.

What You'll Do

• Participates in and conducts training programs within a functional area or unit, typically in a production environment. May train an internal or external audience individually or in a group setting.
• Delivers training to internal and/or external audiences on processes, service, product, computer applications, operating systems, programming and end-user training. May include onboarding training and soft skill training.
• Conducts surveys and analyzes metrics to identify training opportunities based on projected needs, changes, and other factors.
• Deploys a variety of methods to appropriately present educational and training programs, including in-person presentations, audio/visual, print, computer and intranet.
• Evaluates and organizes existing materials for effectiveness and may adjust as necessary.
• May organize training schedules and other educational materials.
• Coordinates and executes educational and training events. May plan resourcing and logistics.
• Communicates with Manager on a regular basis. Provides regular status updates on progress and issues.
• Maintains an understanding of technical training methods, developments and best practices.
• Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors
• Exercises judgment within defined procedures and practices to determine appropriate action
• Follows department processes and procedures and may make recommendations to these processes
• Errors may cause significant delay of process development or problem resolution
• Ability to establish and maintain effective working relationships within and between departments
• No responsibility for the supervision of others
• Works independently setting own priorities and objectives. Work is reviewed for soundness of judgment and overall accuracy
  
  

What You'll Bring

• High School diploma or equivalent
• 2-5 years of training-related experience
• May require subject matter expertise on department processes
• Familiarity with training approaches and methods, tools and techniques
• Presentation skills and the ability to present information to a variety of audiences
• Data gathering and analysis
• Facilitation skills
• Critical thinking to assess training materials
• Possesses a professional proactive approach to problem solving, reliability and the ability to rapidly learn new technologies and processes
• Experience with writing and/or maintaining documentation such as user manuals, reference guides, and on-line help text
• Experience working independently, pro-actively completing project activities; communicating with subject-matter experts; and making recommendations for improvements in training activities
• Strong written and verbal communication skills
• Strong interpersonal skills
• Self-motivated; self-starter
• Ability to manage multiple tasks
• Proficient in Microsoft Word, Excel and PowerPoint
  
  

Salary Range: $23.80 - $32.00 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Human Resources

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