Operations Trainer

7 Brew Coffee; Springdale (AR); On-site; USD 52,000 - 70,000; Full time

Job summary

7 Brew Coffee is seeking an Operations Trainer to deliver onboarding and readiness training for franchise and internal operators. You will teach Brewista, Shift Lead, and Manager roles, reinforcing the rationale behind standards to improve team performance and brand execution.

You will coach leaders, provide real-time feedback, and help build credibility across experience levels. The role involves developing training materials and programs to adapt to evolving business needs and maintain

Qualifications

• Experience delivering onboarding/ readiness training.
• Ability to coach leaders and teams in fast-paced environments.
• Strong understanding of brand standards and operational systems.
• Proven ability to build credibility with operators across experience levels.

Responsibilities

• Facilitate in-person onboarding and readiness training for franchise and internal operators.
• Train operators on Brewita, Shift Lead, and Manager roles and expectations.
• Reinforce the why behind standards to improve execution and performance.
• Assess operator readiness and identify development opportunities.
• Coach operators on leading teams, building culture, and achieving consistency.
• Develop and maintain training materials, playbooks, and documentation.

Skills

Training facilitation

Leadership coaching

Brand standards

Operational excellence

Job description

The Operations Trainer is responsible for facilitating onboarding and readiness training for 7 Brew operators, including both franchise and internal operators. This role ensures operators build a strong foundation in operational excellence, leadership expectations, and brand standards so they are prepared to effectively lead teams, execute the 7 Brew model, and drive consistent performance within their organizations.

Serving as both a training facilitator and leadership coach, the Operations Trainer reinforces not only how 7 Brew operates, but the “why” behind our systems, culture, and expectations. This role builds credibility with operators across varying levels of experience and serves as a professional representative of the 7 Brew brand throughout the training experience.

As 7 Brew continues to grow, the Operations Trainer will also contribute to the ongoing development and evolution of operator training materials, playbooks, and programs to support changing business and operational needs.

Operator Training & Readiness

• Facilitate engaging, in-person onboarding and readiness training for franchise and internal operators.
• Train operators on 7 Brew operational standards and expectations across the Brewista, Shift Lead, and Manager roles.
• Reinforce the “why” behind operational standards and execution, helping operators understand how systems and expectations contribute to the success of their teams and stands.
• Assess operator readiness throughout training and identify opportunities for additional development or support.

Leadership Coaching & Development

• Coach operators on effectively leading teams, building culture, and driving consistent performance.
• Provide real-time coaching, feedback, accountability, and support throughout the training experience.
• Help operators develop the confidence and leadership skills necessary to reinforce 7 Brew expectations within their own organizations.
• Build credibility and trust with operators across a range of leadership and business ownership experience levels.

Operational Excellence & Brand Standards

• Ensure operators leave training prepared to confidently replicate and reinforce 7 Brew standards within their home markets.
• Model 7 Brew operational expectations, professionalism, leadership behaviors, and culture throughout training.
• Reinforce consistent execution while helping operators understand how standards support the broader 7 Brew experience.
• Partner with subject matter experts to support training in specialized operational areas as needed.

Training Program Development

• Contribute to the continuous improvement of training materials, operator playbooks, and program structure.
• Identify opportunities to improve training effectiveness based on operator feedback, observed performance, and evolving business needs.
• Support updates to training content as operational standards, systems, and business needs evolve.
• Maintain accurate training documentation and operator progress records.
• Strong facilitation and communication skills with the ability to lead engaging operator training sessions.
• Ability to coach and develop leaders through real-time feedback, accountability, and support.
• Deep operational knowledge of Brewista, Shift Lead, and Manager responsibilities, including understanding of the “why” behind standards.
• Professional presence and ability to build credibility quickly with experienced operators and business owners.
• Ability to build buy-in and reinforce standards through coaching, professionalism, and clear communication.
• Strong problem-solving skills and ability to adapt training approach based on participant needs.
• Strong organization and time management skills, including ability to manage training schedules and documentation.
• Ability to work effectively in a fast-paced, physically active environment.

Why Join 7 Brew?

At 7 Brew, you’ll be part of one of the fastest-growing QSR brands in the U.S. We offer opportunities for career development, a supportive team culture, and the chance to make a difference while having fun at work.