Operations Trainer

Palermo's Pizza; Milwaukee (WI); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

20 free pizzas per month

Career training and advancement

Paid time off and floating holiday

401(k) & Roth with company match

Excellent benefits starting after hire

Job summary

Palermo's Pizza is seeking an Operations Technical Trainer to coach and develop our production teams, ensuring equipment is operated safely, efficiently, and consistently.

You will work with Production, Maintenance, and Engineering to troubleshoot challenges and build technical skills on the line, with opportunities for career growth in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• At least 2 years of machine operation experience in manufacturing; food manufacturing a plus.
• Strong mechanical aptitude and troubleshooting skills.
• Experience training or mentoring others preferred.
• Ability to read and interpret equipment manuals, operating procedures, and technical instructions.
• Basic proficiency with Microsoft Office; LMS familiarity is a plus.

Responsibilities

• Train Production Operators and Associates on equipment operation and changeovers.
• Serve as technical resource for equipment questions and troubleshooting on the production floor.
• Collaborate with Production Leads, Maintenance, and Engineering to identify issues and reduce downtime.
• Support equipment changeovers, setups, and adjustments for efficient production.
• Assist with installations and startups with training on new processes and technologies.
• Maintain training materials and document employee progress.

Skills

Machine operation

Troubleshooting

Training/Coaching

Manual reading

MS Office

LMS experience

Bilingual

Education

High school diploma or GED

Job description

Join a Team That Keeps Production Moving!

OPERATIONS TECHNICAL TRAINER

Are you mechanically inclined, experienced in manufacturing, and passionate about helping others succeed? Do you enjoy troubleshooting equipment, sharing your technical knowledge, and making a difference on the production floor? If you're a hands-on problem solver who thrives in a fast-paced environment, this opportunity is for you!

Palermo's is looking for an Operations Technical Trainer to combine technical expertise with the ability to coach and develop others, helping our production teams operate equipment safely, efficiently, and consistently. You'll work closely with Production, Maintenance, and Engineering to troubleshoot challenges, improve processes, and build the technical skills of our team members.

Who you'll work for…

While most companies that sell Pizza have no real connection to Italy, Palermo's passion for food and family reaches all the way back to the country where Pizza was born. "Papa Palermo" carried the cherished recipes to America from Sicily!

Innovation is at the heart of who we are. We use an entrepreneurial, forward-thinking approach resulting in high-quality products that are consistently recognized by both the industry and consumers.

Our commitment to quality has made Palermo's a leader in private label frozen Pizza and contract manufacturing!

Perks…

• 20 free Pizzas per month
• Opportunity for training and career advancement
• Paid Time Off and Floating Holiday of your choice
• 401(k) & Roth with company match and fully vested on the 1st of the Month after Hire
• Fantastic benefit offering starting on the 1st of the Month after Hire

Where you'll work…

Located in Milwaukee's Menomonee River Valley, Villa Palermo is a state-of-the-industry manufacturing facility that adjoins our company headquarters.

Our high-tech pizza manufacturing operations include an on-site bakery to produce best-in-class crusts, robotic packaging equipment, and a 24-hour shipping and receiving facility.

When you'll work…

This position supports our 3rd Shift production operations at our Canal Street facility in Milwaukee, WI. You'll work alongside our overnight production team, providing hands-on technical training, equipment troubleshooting, and operational support to keep our manufacturing processes running safely and efficiently.

Flexibility to support additional training and operational needs outside of regularly scheduled hours may be required.

What you'll do…

• Train and coach Production Operators and Associates on equipment operation, setup, changeovers, and standard operating procedures.
• Serve as a go-to technical resource for equipment questions, mechanical issues, and troubleshooting on the production floor.
• Work alongside Production Leads, Supervisors, and Maintenance to identify equipment issues, resolve operational challenges, and minimize downtime.
• Support equipment changeovers, setups, and adjustments to ensure efficient production operations.
• Collaborate with Engineering and equipment vendors during new equipment installations and startups, helping team members learn new processes and technologies.
• Maintain training materials, document employee progress, and identify opportunities for additional skill development.
• Read and interpret technical manuals, operating instructions, and standard procedures to provide effective hands-on guidance.
• Promote a culture of continuous improvement, food safety, quality, and workplace safety.

What You Bring…

• High School Diploma or GED required.
• At least 2 years of machine operation experience in a manufacturing environment; food manufacturing experience is a plus.
• Strong mechanical aptitude and the ability to troubleshoot equipment, understand machine settings, and assist with changeovers.
• Experience training, coaching, or mentoring others preferred.
• Ability to read and interpret equipment manuals, operating procedures, and technical instructions.
• Basic proficiency with Microsoft Office; experience with Learning Management Systems (LMS) is a plus.
• Understanding of continuous improvement principles and a commitment to safe, efficient operations.
• Ability to work independently, manage competing priorities, and effectively support production teams.
• Bilingual communication skills are a plus.

Why You'll Succeed…

• You're a hands-on problem solver who enjoys figuring out how equipment works and helping others overcome technical challenges.
• You're patient and approachable, with the ability to explain technical processes in a way that others can easily understand.
• You take pride in developing others and helping team members build confidence in their skills.
• You're proactive, organized, and comfortable taking initiative with minimal supervision.
• You thrive in a fast-paced manufacturing environment where teamwork, adaptability, and quick thinking make a difference.
• You're a team player with excellent communication skills, ready to work hard to ensure the whole Palermo's team succeeds.