Operations Trainer

Teleperformance; Las Vegas (NV); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Career growth

Job summary

Teleperformance in Las Vegas, NV seeks a training-focused professional to coordinate and deliver employee development programs onsite. You will train staff on client projects, develop instructional materials, and assess learning outcomes.

The role requires strong communication, organization, and the ability to work flexible hours. Qualified candidates will have training experience and a college degree preferred, with a willingness to work across shifts in a dynamic contact center environment.

Qualifications

• Must have at least 6 months training experience.
• Must be able to work onsite in Las Vegas, NV.
• Must be flexible to work any 8 hours between 7AM-12 Midnight CST.
• Strong communication and presentation skills required.

Responsibilities

• Coordinate new hire, progression and enhancement training.
• Train new and existing employees on client projects emphasizing confidentiality and security.
• Develop non-classroom training materials.
• Assess participant and class performance.
• Participate in client visits and gather curriculum feedback.
• Uphold policies and professional conduct standards.
• Collaborate with teams in a fast-paced environment.
• Perform other duties as assigned.

Skills

Training experience

Public speaking

Organizational skills

Time management

Communication

Curriculum design

Team collaboration

Education

Bachelor's degree preferred

High school diploma required

Tools

MS Office

Job description

Overview

Application Deadline: Ongoing until positions are filled.

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.

TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.

Equal Opportunity Employer

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Responsibilities

• Coordinate new hire, progression and enhancement training
• Train new and existing employees on client projects emphasizing customer confidentiality and security
• Develop non-classroom communication and training materials
• Assess individual participant and class performance
• Participate in minor client interaction including effective curriculum feedback and client visits
• Demonstrate the highest standards of ethical and professional conduct in dealing with new employees
• Thrive as a team player in a fast paced, high energy, change oriented environment
• Ensure all policies and procedures are adhered to includingSecurity, HR, Operations, etc.
• Perform other related duties and assignments as required and assigned by supervisor or manager

Qualifications

• Must have at least 6 months training experience
• Must be able to work onsite in Las Vegas, NV
• Must be flexible to work any 8 hours between 7AM-12 Midnight CST
• Ability to work under pressure, plan, meet deadlines and be accountable for the performance of others
• Requires solid organizational, administrative, leadership and time management skills
• Able to demonstrate personal ownership of tasks and follow through to obtain desired results
• Must have a keen sense of attention to detail, taking the initiative
• Must be enthusiastic and comfortable speaking in front of large groups of people
• Patience with various types of learners
• Skilled in determining why and how tasks should be handled to effective completion
• Proven experience in overcoming unexpected difficulties and using logical problem-solving skills
• Excellent written and verbal communication skills
• Prior training curriculum development (instructional design) experience preferred
• Must have availability to work various shifts influenced by current business needs
• College degree preferred or equivalent work experience required
• High school diploma or GED required
• Must pass background check

Required Skills

BEST Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.