Operations Assistant Manager

Teleperformance; Brownsville (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Mental health resources

401(k) plans and life insurance

Job summary

Teleperformance in Brownsville, TX is seeking a seasoned call center executive to lead and optimize center operations. The role focuses on staffing, scheduling, and ensuring service quality while maintaining strong client relations.

The ideal candidate will have 1–2 years of call center management, excellent communication, and a track record of process improvements in fast-paced environments.

Qualifications

• Bachelor’s degree or equivalent work experience.
• One to two years of call center management experience.
• Experience managing programs with varying service objectives and technical solutions.
• Strong verbal, listening, and written communications skills.
• Excellent attendance history is required.
• Proficiency in Microsoft Office including Outlook and Excel.

Responsibilities

• Develop and implement operational practices that establish positive employer-employee-client relationships and promote high levels of employee morale.
• Manage compliance and reporting for all center operations including call volume forecasting and staffing, client service commitments, budget, forecasted hours vs actual hours, payroll, etc.
• Oversee day-to-day contact center operations and business planning, ensuring staff safety, site security, HR development, operational efficiency and service quality.
• Promote high standards of ethical and professional conduct.
• Thrive as a team in a fast-paced, high-energy environment.
• Coordinate with Account Management, Quality Assurance, Training, Recruiting, WFM, IT and Client.

Skills

Schedule flexibility

Travel required

Strong communication

Excellent attendance

Multi-program management

Policy/workflow improvements

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Outlook

Excel

Job description

Overview

Application Deadline: Ongoing until positions are filled.

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.

TP is committed to supporting those who serve. We welcome applications from active‑duty service members, veterans, and military families.

Equal Opportunity Employer

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation‑related requests.

Responsibilities

Your Responsibilities

• Develop and implement operational practices that establish positive employer-employee-client relationships and promote high levels of employee morale.

• Manage compliance and reporting for all center operations including call volume forecasting and staffing, client service commitments, budget, forecasted hours versus actual hours, payroll, etc.

• Oversee day-to-day contact center operations and business planning, ensuring staff safety, physical site security, human resource development, operational efficiency and service quality excellence.

• Through demonstrated individual performance; promote the highest standards of ethical and professional conduct.

• Thrive as a team player in a fast-paced, high-energy, change-oriented environment.

• Continue liaison efforts with Account Management, Quality Assurance, Training, Recruiting, WFM, IT and the Client

• Performs other related duties and assignments as required.

Qualifications

Required Skills

• Schedule: Monday–Friday, 9:00 AM–5:30 PM CT; flexibility for weekends and different hours during peak seasons is required.

• Ability to travel for client visits is required.

• Bachelor’s degree from an accredited college or university or equivalent work experience

• One to two years of call center management experience required.

• Experience managing programs with varying service objectives, agent skill requirements and technical solutions.

• Strong verbal, listening, and written communications skills required

• Excellent attendance history is required.

• Must have proficiency in Microsoft Office functions including extended Outlook functions and complex Excel functions

• Experience managing multiple programs concurrently is a plus.

• Experience with strategic development and implementation specifically with operating policies and procedures, and work process improvements.

BEST Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.