Operations Trainer

Teleperformance; Brownsville (AL); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Mental health resources

401(K) plans

Life insurance

Discounts

Job summary

Teleperformance is seeking a Training Specialist to coordinate onboarding, progression and enhancement training on client projects. You will develop instructional materials, train staff on confidentiality and security, and assess program performance.

The role requires strong communication, organizational skills, and the ability to work onsite in Brownsville, with a focus on ethical and professional conduct within a fast-paced environment.

Qualifications

• Must have 6+ months training experience.
• Onsite work in Brownsville.
• Flexible to work any 8 hours between 7 AM–10 PM CST.
• Strong organizational and leadership skills.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Coordinate new hire, progression and enhancement training.
• Train employees on client projects with emphasis on confidentiality and security.
• Develop training materials and non-classroom communications.
• Assess participant and class performance.
• Assist with client visits and curriculum feedback.
• Maintain high standards of ethical and professional conduct.

Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy

Education

High school diploma or GED

College degree preferred

Job description

Overview

Application Deadline: Ongoing until positions are filled.

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well‑being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long‑term success.

TP is committed to supporting those who serve. We welcome applications from active‑duty service members, veterans, and military families.

Equal Opportunity Employer

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation‑related requests.

Responsibilities

• Coordinate new hire, progression and enhancement training
• Train new and existing employees on client projects emphasizing customer confidentiality and security
• Develop non‑classroom communication and training materials
• Assess individual participant and class performance
• Participate in minor client interaction including effective curriculum feedback and client visits
• Demonstrate the highest standards of ethical and professional conduct in dealing with new employees
• Thrive as a team player in a fast paced, high energy, change oriented environment
• Ensure all policies and procedures are adhered to includingSecurity, HR, Operations, etc.
• Perform other related duties and assignments as required and assigned by supervisor or manager

Qualifications

• Must have at least 6 months training experience
• Must be able to work onsite in Brownsville
• Must be flexible to work any 8 hours between 7AM-10PM CST
• Ability to work under pressure, plan, meet deadlines and be accountable for the performance of others
• Requires solid organizational, administrative, leadership and time management skills
• Able to demonstrate personal ownership of tasks and follow through to obtain desired results
• Must have a keen sense of attention to detail, taking the initiative
• Must be enthusiastic and comfortable speaking in front of large groups of people
• Patience with various types of learners
• Skilled in determining why and how tasks should be handled to effective completion
• Proven experience in overcoming unexpected difficulties and using logical problem‑solving skills
• Excellent written and verbal communication skills
• Prior training curriculum development (instructional design) experience preferred
• College degree preferred
• High school diploma or GED required
• Must pass background

Required Skills

BEST Skills

• Process Excellence
• Collaboration
• Communication
• Emotional Intelligence
• Open‑Mindedness
• Critical Thinking
• Solution Orientation
• Entrepreneurship
• AI Proficiency
• Data Literacy

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work‑life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.