Operations Trainee - Fleet & Customer Relations

Xtra Lease; Memphis (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

13 days PTO

Health insurance plans

Tuition reimbursement up to $7,000

401(k) with company match

Job summary

XTRA Lease in Memphis, TN is seeking a Management Trainee to learn the ins and outs of managing a rental facility within the national supply chain, while growing skills in customer service, fleet management, vendor relations, invoicing, and business leadership.

During 1–3 years of hands-on training you will work with experienced operations and sales managers, serve customers like PepsiCo and FedEx, inspect trailers, manage accounts, verify insurance, and coordinate repairs.

Qualifications

• Bachelor’s degree (strongly preferred) or 4 years of relevant experience in customer-facing rental operations or outside sales positions.
• 1–2 years of Customer Service experience; or 1–2 Sales Representative/ Business Development experience
• Willing to relocate out-of-state to another of our 50 nationwide facilities upon promotion into an Operations or Sales position
• Must be authorized to work in the United States and not require work authorization sponsorship
• Self-starter, highly motivated, critical-thinking, and conscientious
• Strong customer service skills; including the ability to handle customer complaints and resolve issues to ensure a satisfactory resolution
• Management and leadership qualities; including ability to train, and develop skills of lower level employees

Responsibilities

• Serving customers like PepsiCo and FedEx when they need trailers, helping to determine their equipment needs, and explaining all of our trailer-rental options.
• Inspecting trailers using a hand-held device which includes checking for damage or equipment problems inside and underneath the trailer.
• Managing customer accounts including helping with credit and collections.
• Verifying customer insurance coverage.
• Assigning repair work to vendors and XTRA Lease trailer mechanics.
• Using technology to perform inventories, manage equipment, and other operational tasks.
• Occasional paid travel to other XTRA Lease branches and our Corporate Headquarters for New Employee Orientation, performance evaluation, and cross-training opportunity.

Skills

Customer service

Sales

Relocation willingness

Work authorization

Leadership

Critical thinking

Education

Bachelor’s degree (strongly preferred)

4 years of relevant experience

Job description

XTRA Lease in Memphis, TN is seeking a Management Trainee to learn the ins and outs of managing a rental facility within the national supply chain, while growing skills in customer service, fleet management, vendor relations, invoicing, and business leadership.

During 1–3 years of hands-on training you will work with experienced operations and sales managers, serve customers like PepsiCo and FedEx, inspect trailers, manage accounts, verify insurance, and coordinate repairs.