Operations TechnicianNew

Verra Mobility; Arizona; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading technology firm in mobility is seeking a remote support specialist. You will provide technical support for roadside monitoring systems across the U.S. Responsibilities include troubleshooting, maintaining uptime, and coordinating with technical teams. The ideal candidate has a degree in IT and experience with data management and remote systems. This role operates in a fast-paced environment, with shifts covering a 24/7 operation.

Qualifications

• Two years of experience in operations or remote troubleshooting preferred.
• Knowledge of network and remote system troubleshooting.
• Ability to interpret data to determine appropriate action.

Responsibilities

• Provide remote technical support and oversight for roadside monitoring.
• Coordinate with support teams for equipment uptime.
• Maintain accurate records and manage multiple tasks.

Skills

Remote troubleshooting

Data management technologies

Microsoft Office Suite

Scripting languages (PowerShell, Python)

Agile methodologies

Education

Bachelor’s or Associate’s degree in IT or related field

Tools

Power BI Pro

Visio

Outlook

Job description

Overview

Verra Mobility is a global leader in smart mobility. The company develops technology-enabled solutions to help the world move safely and easily, building safe cities, smart roadways, and connected systems. Verra Mobility operates in multiple countries, working with government clients and large commercial fleets to manage tolling transactions, violations, and enforcement across the roadside network.

Responsibilities

• Be part of the Verra Command Center (VCC) team, responsible for remote technical support and oversight of roadside monitoring and enforcement implementations across the United States and parts of Canada.
• Support operations 24/7 in a 7x24x365 environment, ensuring enforcement sites are up, operating, and reliable for government clients.
• Remote troubleshooting, site and roadside monitoring, and maintaining uptime for devices managed by the VCC.
• Ensure compliance with company policies and regulatory requirements.
• Maintain accurate and detailed records of all account documentation; communicate effectively with advisors to resolve discrepancies or issues.
• Coordinate with the VCC Support teams (Manager, Supervisors, technicians) for remote technical support verifications, downtime reporting, and tracking of remote equipment; maintain documentation and databases up to date.
• Work shifts across a 7x24x365 operation including rotating on-call coverage.
• Review existing Red-Light Camera locations (still images and video) to ensure equipment is functioning properly and image quality is high.
• Operate in a fast-paced operational environment and work independently with minimal supervision.
• Manage multiple tasks on time, including ticket administration, communications, and follow-up activities.
• Participate in on-the-job training, planning, daily stand-ups, and backlog sessions.
• Perform other duties and/or special projects as assigned; identify opportunities to improve service offerings.
• Adhere to customer-specific procedures and Service Level Agreements (SLA) and team KPIs; learn new technologies as needed.
• Provide expert work order management through driving, following up, and closure of assigned trouble tickets.

Qualifications

• Preferred Bachelor’s or Associate’s degree in information technology, computer science, or closely related field, and/or two (2) years of experience in operations or remote troubleshooting, or an equivalent combination of education and experience.
• Preferred Agile Scrum Certification (Scrum Master, Product Owner, or Scrum Fundamentals).
• Preferred experience in scripting or programming languages (PowerShell, Visual Basic, Python).
• Demonstrated knowledge of computing and data troubleshooting, network and remote system troubleshooting, and data management technologies.
• Experience interpreting data to determine appropriate action and managing multiple priorities.
• Advanced skills with Microsoft Office Suite and supplementary tools (Power BI Pro, Visio, Outlook).

Verra Mobility Values

• Own It. We focus on high performance, accountability, customer focus, and innovation.
• Do What’s Right. We champion integrity, good judgment, and courageous behavior.
• Lead with Grace. We value humility, care for others, trust, and effective communication.
• Win Together. We collaborate, value differences, think globally, and develop others.

Equal Opportunity

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.