Operations Technician Sr - Commercial Lines

001 Sentry Insurance Company; Stevens Point (WI); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Hybrid Flexibility

Tuition reimbursement

Comprehensive benefits

Job summary

Sentry, Stevens Point, WI, is seeking an Operations Technician Senior to support commercial lines operational and underwriting processes, handling policy transactions and documentation. You will assist underwriting, sales producers, and agents, ensuring proper records in compliance with standards.

The role emphasizes data accuracy, timely processing of new/renewals, and collaboration in a team environment, with opportunities for professional development and cross-functional learning.

Qualifications

• High School Diploma or equivalent; Associate degree preferred.
• Experience supporting commercial lines insurance operations preferred.
• Strong verbal and written communication; teamwork and reliability.

Responsibilities

• Respond to internal and external information requests via email and phone.
• Document and maintain customer policy information; ensure data accuracy.
• Process and release policy documents, such as certificates of insurance.
• Provide operations support for new/renewal transactions and policy updates.
• Provide general administrative support and participate in process improvements.

Skills

Communication skills

Teamwork

Organizational skills

Education

High School Diploma or equivalent

Associate Degree preferred

Job description

This position can be filled working out of Sentry's Stevens Point, WI; Davenport, IA; or Edwardsville, IL offices. The Operations Technician Senior will support commercial lines (CL) operational and underwriting processes within guidelines by handling a variety of basic to moderately complex policy transactions that support the review and acceptance/decline of new or renewal CL business. This team member assists on behalf of underwriting claims, sales producers, and agents, compiles and/or shares policy and coverage for assigned lines of business and customers. They will ensure proper documentation and records management according to regulatory and Sentry standards.

What You'll Do

• Respond to internal and external information requests, including email and phone inquiries. Effectively explain plan details and/or processing requirements
• Document and maintain customer policy information. Gathers necessary data from various sources, reviews data for accuracy and ensures appropriate resolution Ensures data meet company standards for compliance and quality
• Processes and releases policy documentation, such as certificates of insurance, to customers and/or authorized parties; documents all activities in internal systems
• Provide operations support, including processing of new and renewal transactions and policy updates
• Provides general administrative support, which may include, but is not limited to, participating in process improvement projects and quality audits.

What it Takes

• High School Diploma or equivalent work experience; Associate Degree preferred
• Experience supporting commercial lines insurance operations preferred
• Ability to communicate effectively and accurately both verbally and in writing
• Ability to interact with others and work in a team environment
• Organizational skills and ability to meet service standards and deadlines

Here is what you can look forward to as part of our team:

At Sentry, your total rewards go beyond competitive compensation. We’re committed to supporting the whole you, which is why we offer a comprehensive package designed to help you thrive both professionally and personally.

• Hybrid Flexibility: Enjoy the best of both worlds. With optional work from home on Mondays and Fridays and join your team in the office Tuesday through Thursday to collaborate and learn. We provide the technology and tools you need for both your office and home workspace from day one.
• Dining on Us: Depending on your location, we may provide a stipend that can be used at our on-site cafeteria or a meal allowance to keep you fueled.
• Continuous Learning: Unlock your potential through Sentry University and take advantage of our tuition reimbursement program.
• Comprehensive Benefits: We support your whole self with group medical, dental, and vision insurance along with parental leave, pet insurance, caregiver leave, and wellness resources. Options for HSA, FSA, and Dependent Care FSA are available.
• Work-Life Balance: Enjoy your generous Paid Time Off allowance to rest and take advantage of paid Volunteer Time Off to support your community.
• Investing in Your Future: We’re committed to your long-term financial well-being. We offer a 100% company match on the first 8% you contribute to your 401(k) each pay period, and those funds vest immediately.
• Giving Back: Through the Sentry Foundation, we’re proud to support the United Way and make a difference in our communities.

Why Join Sentry?

At Sentry, we believe our people are the heart of our success. We’re proud to be recognized for the culture we’ve built, earning spots on Forbes’ lists for America’s Best Midsize Employers and Best Employers for New Grads, as well as Newsweek’s America’s Greatest Workplaces for Women and Diversity. These honors reflect our commitment to your professional satisfaction and growth.

Building on a Legacy

Our future is bright, but it’s anchored in a long history of stability. Since our founding in 1904, we’ve dedicated ourselves to helping businesses protect their futures. That trust has made us one of the largest and most financially stable mutual insurance companies in the U.S. We’re proud to have maintained an A+ rating from A.M. Best, the industry’s leading authority, for over 30 years.

Your Career, Our Community

Whether you’re working at our headquarters in Stevens Point, Wisconsin, or one of our many offices across the country, you’ll find a challenging and rewarding environment. Explore the Our Teams tab on our Career Page to see the diverse career paths we offer, with a focus on ongoing development and professional growth.

Ready to own your future? Join us at Sentry, opportunities await!

For qualified candidates applying in Illinois, the hourly rate for this role ranges between $18.41-$27.64.

Equal Employment Opportunity

Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.

Our associates are the most important part of our company. We became one of the most financially strong mutual insurance companies in the U.S. by striving to provide the best possible service to our business customers. We do this by having conversations, forming relationships, and getting to know the people we work with and their businesses. We make that same commitment to our associates. When you join Sentry, we don’t just want you to perform tasks each day. We want you to enjoy your time with us. You’re in the driver’s seat of your career path here—sharing feedback, creating goals, accessing professional development resources, and identifying how you can contribute to both your success and the success of the company. Yes, we work hard. But we work with the purpose of helping others, and with the understanding that there’s more to life than work. We invite you to learn more about us. You’ll find we’re much more than insurance.