Operations Technician Senior

American Electric Power; Columbus (OH); On-site; USD 42,000 - 53,000; Full time

Job summary

American Electric Power (AEP) in Columbus, OH, is seeking an experienced professional to perform advanced installation, maintenance, and repair of Telecommunications and IT equipment under indirect supervision. The role requires a Bachelor’s degree in a related field and at least four years of technical experience.

You will gain advanced knowledge of telecom and IT systems, create procedures for complex problems, participate in cross-training, and maintain accurate work and asset records in

Qualifications

• Bachelor's degree in computer science, engineering, or related technical field is required.
• An equivalent combination of education and related experience may be considered.
• 4 years technical or relevant work experience is required.

Responsibilities

• Perform advanced installation, system testing, troubleshooting, issue resolution. Produce required documentation.
• Work to gain advanced knowledge and understanding of various Telecommunications and IT technologies and business processes.
• Create procedures to solve standard and advanced problems.
• Participate in cross-training of various telecommunications and IT systems.
• Acquire an understanding of business unit and customer requirements.
• Work in database and record keeping systems for work and asset tracking.

Skills

Installation & testing

Troubleshooting

Documentation

Team collaboration

Education

Bachelor's degree in computer science, engineering, or related technical field

Job description

Job Summary

Under indirect supervision performs advanced level installation, maintenance and repair of various Telecommunications and IT related equipment using accepted practices and procedures.

Job Description

What You'll Do:

• Perform advanced installation, system testing, troubleshooting, issue resolution. Produce required documentation.

• Work to gain advanced knowledge and understanding of various Telecommunications and IT technologies and business processes.

• Create procedures to solve standard and advanced problems.

• Participate in cross-training of various telecommunications and IT systems.

• Acquire an understanding of business unit and customer requirements.

• Work in database and record keeping systems for work and asset tracking.

Additional Requirements:

• Must exhibit a positive, collaborative attitude working in a team environment.

• Must be accountable for one's own work and advancement.

• All above activities will be performed with an emphasis on safety for yourself and others.

• Ability to adapt to changing work schedules and priorities.

Other Requirements:

• Must exhibit a positive, collaborative attitude working in a team environment.

• Must be accountable for ones own work and advancement.

• All above activities will be performed with an emphasis on safety for yourself and others.

• Ability to adapt to changing work schedules and priorities.

What We're Looking For:

Education requirements are listed below:

• Bachelor's degree in computer science, engineering, or related technical field is required.

• An equivalent combination of education and related experience may be considered.

Work Experience requirement listed below:

• In addition to any experience required above, 4 years technical or relevant work experience is required.

What You’ll Get:

In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

Where Putting the Customer First Powers Everything We Do!

At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Data

Compensation Grade:

SP20-005

Compensation Range:

$30.53 - $38.16

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.