Operations Technician I - Records & Support Services DC 1281

Pasco County Clerk & Comptroller; Dade City (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking dedicated Operations Technicians to enhance efficiency through complex data entry and administrative functions. This role involves supporting the department by refining processes, maintaining procedural documentation, and providing training to users. Ideal candidates will have a strong background in customer service and proficiency in Microsoft Office tools. Join a collaborative team where your contributions will directly impact operational success and where opportunities for advancement are available. This role is perfect for those looking to grow within a supportive environment.

Qualifications

• Minimum of a high school diploma required.
• Experience in government roles preferred.
• Ability to pass skills testing within one year.

Responsibilities

• Perform complex data entry and document scanning.
• Assist in developing procedural manuals and documentation.
• Provide training and support to department users.

Skills

Data Entry

Customer Service

Microsoft Access

Microsoft Excel

Microsoft PowerPoint

Process Improvement

Team Collaboration

Education

High School Diploma

Associate Degree

Bachelor's Degree

Tools

Microsoft Office Suite

Video Conferencing Software

Job description

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. A qualified teammate or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act. Veterans' Preference and Priority will be given to eligible veterans and their spouses in accordance with Chapter 295.065 and Chapter 295.07 of the Florida Statutes and Florida Administrative Code Chapter 55-A7 with respect to Veterans' Preference in appointment, retention, and promotion. Effective July 1, 2021, certain servicemembers may be eligible to receive waivers for postsecondary educational requirements. Since every duty associated with this position may not be described herein, teammates may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were written in this job description.

Performs clerical and administration functions, complex data entry, and table updates to meet state and local reporting requirements and enhance the operational efficiency of the department and organization via new workflows and technologies according to two levels of increasing responsibility, complexity, and pay grades. The operations technician positions are part of the project-based career progression. Position reports to senior department manager.

Operations Technician I

• Enters complex data and scan documents.
• Performs data validation, system testing, and table maintenance. Gathers data for auditors and operational statistics for management.
• Refines existing processes to increase efficiency or accomplish new goals.
• Assists in the development, organization, and maintenance of procedural manuals, documentation, and forms.
• Provides support and training to department users.
• Procures operational supplies and equipment.
• Performs various tracking functions.
• Exercises organization-wide inventory control of PCs and other related equipment and assure proper disposal of obsolete equipment.

Operations Technician II
In addition to the tasks of an Operations Technician I:

• Creates test plans, analyzes data, and coordinates department tasks to assist in the implementation of computer systems, upgrades, and interfaces.
• Identifies ways to automate manual processes.
• Prepares reports and presentations.
• Documents and communicates procedural changes to teammates.
• Prepares training material.
• Coordinates and tracks requests for services from internal and external customers.
• Performs expenditure tracking and budget preparation for recurring expenses, annual maintenance, and other operational costs.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

A valid Florida Driver's License may be required for some positions.

Unless otherwise noted, applicants must have a minimum of a high school diploma or possession of an accredited equivalency diploma, in addition to the direct experience required, and the ability to pass skills testing (such as typing, spelling, math, and grammar) within one (1) year. Preference is given to candidates with experience in a government entity performing similar functions.

For new hire initial placement, this position is historically filled at a Level I. In some cases, an applicant's knowledge, skills, abilities, and education may qualify him/her for consideration to start at a higher level at the discretion of the Clerk & Comptroller. Active teammates in this position have the opportunity to progress to higher levels.

Level I

• This position requires a high school diploma or possession of an accredited equivalency diploma.

Level II

• This position requires three (3) years of direct technical experience.

A postsecondary degree may be substituted for direct work experience if a candidate is otherwise qualified for the position. Related work experience may not substitute for any required licensure, certification, or registration required for the position. Substitution of a postsecondary degree in lieu of direct experience is authorized as follows:

(a) Two years of direct experience can be substituted with an associate degree;
(b) Four years of direct experience can be substituted with a bachelor’s degree;
(c) Six years of direct experience can be substituted with a master’s degree;
(d) Seven years of direct experience can be substituted with a professional degree; or
(e) Nine years of direct experience can be substituted with a doctoral degree.

SPECIAL QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of personal computers, projectors, video conferencing, and software tools such as Microsoft Access, Microsoft Excel, and Microsoft PowerPoint.
• Knowledge of and ability to comply with state and federal restrictions on confidential and sensitive data, retention requirements, and the public records law.
• Knowledge of the principles and processes for effective, professional customer service.
• Computer skills for word processing, spreadsheet, database, and accounting software.
• Ability to work effectively in a team environment and work independently with little or no supervision using sound judgment in the performance of duties.
• Ability to establish and maintain effective working relationships with the Clerk & Comptroller, administrative staff, vendors, and Clerk & Comptroller's teammates.
• Ability to live and advocate commitment to the Organization's vision, mission, and values.
• Ability to work effectively in a team environment, successfully engage in multiple initiatives simultaneously, and actively resolve problems and find solutions using available resources.
• Ability to report to work on time and to perform the duties of the position for an entire workday.

PHYSICAL AND COGNITIVE DEMANDS

The work is typically sedentary which requires sitting for long periods of times, exerting up to 10 pounds of force occasionally and/or negligible amount of force to lift, carry, push, pull, or otherwise move objects, including the human body. The work may require exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Ability to carry, move, and install personal computers and other related equipment up to 50 pounds.

Additionally, the following physical and cognitive abilities are required:

• Dexterity: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination in sound.
• Mental Acuity: Ability to make rational decisions through sound logic and deductive processes.
• Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers.
• Speaking: Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.
• Visual Acuity: Have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, viewing a computer terminal, and/or extensive reading.

WORK ENVIRONMENT

Work is performed primarily indoors at one or more of our office locations in Dade City and/or New Port Richey. Travel may be required for meetings or training opportunities.