Operations Technical Architect

Mutualink; New Haven (CT); Remote; USD 110,000 - 130,000; Full time

Job summary

A leading provider in public safety technology seeks an Operations Technical Architect to enhance their internal operations through innovative systems design and automation. This role involves collaboration with senior leadership, technical support, and business intelligence to create scalable solutions that improve performance and reduce overhead. Candidates need strong experience in technical consulting and a builder's mindset to support a growing organization.

Benefits

Health Insurance

Vision Insurance

Dental Insurance

401K

PTO

Holiday Pay

Qualifications

• 2-4+ years of experience in technical consulting or systems design.
• Strong understanding of APIs and SaaS architecture.
• Excellent communication skills for driving adoption across teams.

Responsibilities

• Partner with leadership to audit and optimize workflows.
• Design and implement internal systems to improve efficiency.
• Drive operational metrics tracking through integrated dashboards.

Skills

Technical consulting

Operations

Systems design

Support automation

Communication

Change management

Tools

n8n

Airtable

Notion

Salesforce

HubSpot

Botpress

Job description

Operations Technical Architect

Location:

Remote

Industry:

Technology and Public Safety Solutions

Mutualink is a leading provider of advanced communication and collaboration solutions designed for public safety, emergency management, and homeland security. We pride ourselves on innovation, reliability, and a commitment to making communities safer. We are seeking a dynamic and experienced Operations Technical Architect to join our team and drive growth and expansion for our business.

As the Operations Technical Architect at Mutualink, you'll play a central role in transforming the company's internal operations through systems design, automation, and AI-driven process improvements. You'll work closely with leadership across operations, engineering, and customer success to identify bottlenecks, design scalable solutions, and lead initiatives that improve efficiency, transparency, and decision-making across the business.

This role is ideal for someone who's part engineer, part systems thinker, and fully motivated to build lasting infrastructure that supports a growing organization.

Responsibilities:

1. Partner with the Director of Operations and senior leadership to audit and optimize cross-functional workflows.
2. Design and implement internal systems (CRM, automation, dashboards) to improve performance visibility and reduce manual overhead.
3. Build and maintain lightweight technical tools using platforms like n8n, Airtable, and custom GPT integrations.
4. Lead the development of AI-powered support tools (e.g., diagnostic bots, internal Q&A systems).
5. Drive operational metrics tracking (e.g., OKRs, support SLAs, project throughput) through integrated dashboards and process instrumentation.
6. Translate ambiguous problems into scalable systems across operations, technical support, and business intelligence.
7. Identify and own high-leverage internal initiatives from start to finish.

Qualifications:

1. 2-4+ years of experience in technical consulting, operations, systems design, or support automation.
2. Proficiency with tools such as n8n, Airtable, Notion, or similar workflow builders.
3. Strong understanding of APIs, SaaS architecture, and modern AI capabilities (LLMs, chatbot frameworks, data enrichment).
4. Excellent communication and change management skills; ability to drive adoption across technical and non-technical teams.
5. A builder's mindset with an eye for both detail and scalability.

Bonus: Experience with CRM platforms (Salesforce, HubSpot), Botpress, or internal tooling stacks.

Why Mutualink?

Be part of a forward-thinking company dedicated to advancing public safety and emergency communication solutions. Opportunities for career advancement and professional development within a growing organization. Projects that have a direct impact on community safety and emergency response.

We offer a competitive compensation and benefits package (Health, Vision, Dental, Group Life Insurance, 401K, PTO, Holiday Pay), a great team, and a mission that makes a difference. The position offers a fixed annual salary, with promotional opportunities to reach top pay. Salary range: $110,000 - $130,000, with potential variable, performance-based incentives.

Application Process:

Interested candidates should visit Mutualink's Career Center to apply.

Equal Opportunity Statement:

Mutualink is an equal employment opportunity and affirmative action employer, committed to nondiscrimination and workplace equality regardless of race, color, religion, age, gender, sexual orientation, gender identity, marital status, national origin, veteran status, disability, or other protected classes.