Operations Team Member - Crown Sports Center

The Sports Facilities Companies; Fruitland (MD); On-site; USD 21,000 - 28,000; Part time

Job summary

Crown Sports Center in Fruitland, MD is seeking an Operations Team Member to support daily operations during events and daily activities. You will help convert and prepare the facility for shows or games, ensure safety, and deliver a high-quality program experience for participants.

The role requires flexibility to work evenings and weekends, strong guest service, and the ability to multi-task in a fast-paced environment, with a focus on teamwork and safety.

Qualifications

• Ability to work with a wide variety of ages from preschool thru adult.
• Flexible work schedule including nights, weekends, holidays and long hours.
• Excellent verbal and written communication skills.
• Ability to stay focused in a high-volume, fast-paced environment.
• Strong guest service orientation.
• Detail-oriented with strong organizational skills.
• Ability to multitask and prioritize.
• Calm and friendly demeanor with athletes and guests.
• Commitment to safety and wellbeing.

Responsibilities

• Provide courteous and friendly service to guests and staff.
• Direct guest concerns to the appropriate manager for resolution.
• Enforce facility policies and procedures.
• Have general knowledge of program options and facility events.
• Assist other departments as necessary.
• Set up and take down basketball courts, staging, risers and other event items.
• Ensure correct equipment is available for all games.
• Monitor play areas including turf and courts.
• Keep supervisor informed of issues and updates.
• Respond to incidents, accidents, injuries, and altercations.
• Complete and file paperwork as necessary.
• Assist with daily maintenance and upkeep of department equipment.
• Complete special projects, daily assignments, and other duties as directed by management.

Skills

Guest service

Communication skills

Teamwork

Multitasking

Flexibility

Job description

OPERATIONS TEAM MEMBER - CROWN SPORTS CENTER

Sports Facilities Management, LLC

LOCATION: Fruitland, MD

DEPARTMENT: OPERATION

REPORTS TO: DIRECTOR OF OPERATIONS

STATUS: PART-TIME (NON-EXEMPT)

About The Company

Crown Sports Center is a multi-sport sport, recreation and entertainment facility in Fruitland, Maryland. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Crown Sports Center is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

Position Summary

The Operations Team Member will be responsible for a variety of duties dependent upon the need for the day while providing participants with a quality program experience. This position is an active part of the conversion/changeover process before, during and after events. Duties require converting the facility and assisting with any event-oriented preparation/setup for shows or sporting events to run safely and efficiently.

Primary Responsibilities Include But Are Not Limited To

• Provide courteous and friendly service to all guests and staff
• Be responsive to guest concerns and direct to appropriate manager to resolve
• Enforce facility policies and procedures
• Have general knowledge regarding program options and facility events
• Assist other departments as necessary
• Setup and take down of basketball courts, staging, risers, and other event related items
• Ensure correct equipment is available for all games
• Monitor play areas including turf and courts
• Keep supervisor informed of issues and updates
• Respond to all incidents, accidents, injuries, and altercations
• Complete and file corresponding paperwork as necessary
• Assist with daily maintenance and upkeep of department equipment
• Complete special projects, daily assignments, and other duties as directed by management

Minimum Qualifications

• Ability to work with a wide variety of ages from preschool thru adult
• Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance is necessary
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to multi-task and prioritize
• Ability to remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow team members
• Must work well with others
• Must take personal initiative for the betterment of the team and facility
• Commitment to the safety and wellbeing of others

Working Conditions And Physical Demands

• Must be able to lift 40 pounds waist high
• Will be required to stand for extended periods of time
• Will be required to work indoors and outdoors year-round
• Must be able to work independently in a busy environment
• Must comply with safety and health code standards
• Facility has intermittent noise
• Must wear proper uniform
• Able to run/walk as needed

Preferred

• General sports knowledge
• Able to work electric scoreboard

Salary: $15 - $20 per hour