Operations Team Lead

Wisdom; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Unlimited Paid Time Off

Comprehensive benefits including health, dental, and vision

Company-provided computer

Annual in-person leadership events

401k

HSA

Company laptop

Annual leadership events

Remote work

Job summary

A leading dental tech firm is seeking an Operations Team Lead to guide their dental billing operations. In this fully remote role, you will mentor a high-performing team while ensuring exceptional service for 35–40 clients. Responsibilities include leading team performance, managing client relationships, and identifying workflow improvements. Ideal candidates are strategic thinkers with strong communication and leadership skills. The position offers competitive compensation and excellent benefits.

Qualifications

• Experience in leading teams and improving operational processes is essential.
• Proven ability to communicate clearly and effectively with clients.
• Strong understanding of performance metrics and KPIs.
• Experience with client-facing services in FinTech or healthcare billing is a plus.

Responsibilities

• Lead and mentor teams to meet performance goals.
• Manage client relationships and ensure communication.
• Identify opportunities to streamline operations.

Skills

Strategic thinking

Decisive communication

Team leadership

Tech-savviness

Strategic communication

Tools

CRM systems

Billing platforms

Job description

About Wisdom

Wisdom blends industry expertise with advanced technology to make dental practices work better for everyone involved. We believe dentistry is about people, and we exist to make the future of dentistry stronger and more sustainable for dentists, their teams, and the patients they serve. We match administrative teams with expert billers and custom-built technology to take on the heavy lifting of dental billing while maximizing dentists’ time in-office, and their bottom line.

Coming from a fresh $21M Series A round of funding we are looking for exceptional candidates to help us build a category-defining company. We are a fully distributed, remote-first team with employees across the US.

Do you love leading people, improving processes, and driving real results? We’re looking for an Operations Team Lead to help guide our dental billing operations, coach a high-performing team, and deliver standout service across a portfolio of 35–40 clients.

What you’ll do:

• Lead, mentor, and hold teams accountable to performance goals, with a strong focus on KPIs, quality, and client retention.
• Own the client experience by driving clear communication, leading quality business reviews, and resolving issues quickly and thoughtfully.
• Identify opportunities to streamline workflows, improve efficiency, and help the operation scale smarter, not harder.

What we offer:

• Fully remote, U.S.-based W2 role
• Competitive base salary
• Unlimited Paid Time Off
• Comprehensive benefits including health, dental, vision, 401k, and HSA
• Company-provided computer and annual in-person leadership events

If you’re a strategic thinker, decisive communicator, and tech-savvy leader who knows how to bring out the best in people, we’d love to connect.

See job description: Operations Team Lead to join the fully remote team at Wisdom!

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Wisdom is an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.