Operations Team Lead

Bank of America; Jacksonville (FL); On-site; USD 80,000 - 105,000; Full time

Job summary

Bank of America is seeking a Team Lead for GWIM Tax Reporting Operations to oversee the Tax Operations Payments Team. The role focuses on supervising daily withholding payments, process controls, and timely tax reporting across IRS and State agencies.

The position requires experience in operations, strong communication, and the ability to work overtime during tax season. A collaborative manager who drives accuracy and efficiency will thrive in this role.

Qualifications

• 3-5 years Operations experience.
• Strong oral and written communication skills.
• Ability to manage multiple priorities to meet daily deliverables.
• Proficiency in MS Office and data tools.
• Detail oriented with analytical problem-solving abilities.

Responsibilities

• Oversee daily operations team and ensure deliverables meet deadlines.
• Provide guidance, coaching, and coverage for Payment associates.
• Monitor control reviews of payment packets and ensure regulatory compliance.
• Support tax withholding processes and reconciliations during tax season.
• Participate in audits and process improvement initiatives.

Skills

Attention to Detail

Collaboration

Management

Data Analysis

MS Office

Communication

Education

College degree preferred

Tools

MS Office

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include supporting continuous business improvements, reviewing operations procedures, implementing changes, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an awareness of foundational operations and familiarity in a specific product line. Consumer Wealth Management Operations (WMO) Tax Reporting Operations (CWTO) is responsible for multiple tax related functions to support IRS and State regulatory required tax reporting, withholding payments, and cost basis updates, primarily on behalf of GWIM investment and retirement accounts. The Tax Operations Payments Team Lead is responsible for oversight and approval of Federal and State withholding payments to the Internal Revenue Service (IRS) and 43 various states for Retirement, Retail and Non‑Resident accounts. The Team Lead must support the strategic growth of the team through analytical thinking, problem resolution, project management and process improvement. The role must be able to work overtime to support supervision of the team throughout tax season, which is generally highest January - April. The role will be responsible for overseeing the daily reconciliation and payment processes for $5B in tax withholding annually.

• Administers control reviews of all payment packets completed daily to ensure accuracy and timeliness, confirming and comparing system valuations through various system checks and balances according to strict daily deadlines to establish daily, weekly, quarterly and/or annual liability positions.
• Monitor and ensure the integrity of the withholding ledgers to remit accurate deposits in accordance with IRS and State Agency regulations as well as perform federal and state year-end tax reporting functions.
• Reviewing, researching and responding to escalated branch inquires in relation to withholding via email and/or ASAP and adhering to SLAs in place to meet specified standards.
• Review of new federal and/or state regulations to ensure compliance with both.
• Support year end reconciliation and tax withholding updates during tax season.
• Support Process Management reviews within Single Process Inventory (SPI).
• Participate in Audit Reviews.
• Review of all procedures in Global Policy Source and ensuring adherence by the team.
• Coordinate training and work coverage for Payment associates as needed.
• Provide coaching to Payment Associates.

This position also requires overtime during tax season.

Responsibilities:

Resolves day-to-day problems and executes deliverables within the business unit. Provides functional expertise knowledge to projects or initiatives relating to the business unit. Manages team workload and provides general oversight and direction to team. Maintains internal, operational, and financial controls and works within risk appetite of the business unit. Reviews processes to ensure they are efficient and implements process improvement opportunities.

Managerial Responsibilities:

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, on‑boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Skills:

• Attention to Detail
• Collaboration
• Customer Service
• Management
• Customer and Client Focus
• Fraud Management
• Active Listening
• Administrative Services
• Business Operations Management
• Data Collection and Entry
• Quality Assurance
• Client Management
• Coaching
• Performance Management

Required Skills:

• 3-5 years Operations experience
• Self-directed, analytical, detail oriented and thorough
• Strong oral and written communication skills and ability to interact with management
• Ability to manage multiple priorities to meet daily deliverables expected by clients and organization
• Ability to work effectively in a team environment and motivate the team
• Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate tasks
• Strong metric reporting and analytical problem solving and decision making skills
• Strong interpersonal skills and ability to collaborate across teams
• Demonstrates initiative and a commitment to continuous learning
• Proven effectiveness in a fast paced and demanding environment with an ability to work under pressure
• Ability to analyze issues quickly and use sound judgement to identify solutions
• Proficient in MS Office (Outlook, Excel, Word)

Desired Skills:

• College degree strongly preferred
• Understanding of rules and regulations governing tax operations
• Understanding of tax filing requirements and reporting
• Track record for building strong partnerships both in and outside of line of business
• GWIM experience

Shift: 1st shift (United States of America) Hours Per Week: 40

Privacy Statement: https://careers.bankofamerica.com/en-us/privacy-notice

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi‑feted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve. Global Impact Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates. Opportunity and Inclusion Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success. Our Values Learn about our four values that represent what we believe.

Pay Transparency: https://careers.bankofamerica.com/en-us/pay-transparency