Operations & Systems Specialist

Franchise FastLane; Omaha (NE); On-site; USD 70,000 - 90,000; Full time

Job summary

Franchise FastLane is seeking an Operations & Systems Specialist to drive operational excellence across the organization. You will own administration, optimization, and support of business systems while proactively improving processes and reporting.

The ideal candidate is highly organized, tech-savvy, and curious, thriving in a fast-paced environment and balancing multiple priorities. You will serve as a trusted resource for internal teams, franchisors, and business partners by delivering

Qualifications

• Associate's or Bachelor's degree preferred, or equivalent professional experience.
• 2+ years of experience managing CRM platforms, business systems, operational processes, or technology solutions.
• Experience with HubSpot CRM, including workflow development, automation, reporting, integrations, and data governance.
• Working knowledge of integrated platforms such as Monday.com, Zapier, Microsoft 365, Google Workspace, and analytics tools.

Responsibilities

• Serve as the primary administrator for HubSpot, Monday.com, and other operational platforms.
• Configure, maintain, and optimize business systems, workflows, automations, permissions, and integrations.
• Troubleshoot and resolve system issues through independent research, testing, and vendor collaboration.
• Evaluate enhancement requests and recommend scalable solutions that support business objectives.
• Own the setup, testing, maintenance, and optimization of campaigns within HubSpot and connected platforms.
• Manage lead routing, attribution tracking, campaign tagging, and data flow across integrated systems.
• Monitor reporting accuracy and system performance to ensure reliable business intelligence and decision-making.
• Supports updates, troubleshooting, and improvements to proprietary software used for franchise operations.

Skills

CRM management

Problem solving

Cross-functional

Documentation

Education

Associate's degree or higher

Tools

HubSpot CRM

Monday.com

Zapier

Microsoft 365

Google Workspace

Job description

Franchise FastLane is the #1 franchise sales organization (FSO) in the country recognized by Inc. 5000. We work with a limited number of franchisors to perfect their discovery process, bring them qualified franchisee leads and responsibly drive explosive growth and empower entrepreneurs to build successful businesses .

The Role:

The Operations & Systems Specialist serves as a key driver of operational excellence across Franchise FastLane. This role owns the administration, optimization, and support of business systems while proactively identifying opportunities to improve processes, reporting, and efficiency across the organization.

The ideal candidate is highly organized, technology-savvy, and naturally curious. They enjoy solving problems, researching solutions independently, and continuously improving the way work gets done. This individual thrives in a fast-paced environment, balances multiple priorities effectively, and serves as a trusted resource for internal teams, franchisors, and business partners by delivering thoughtful support and scalable solutions.

Key Responsibilities:

• Serve as the primary administrator for HubSpot, Monday.com, and other operational platforms.
• Configure, maintain, and optimize business systems, workflows, automations, permissions, and integrations.
• Troubleshoot and resolve system issues through independent research, testing, and vendor collaboration.
• Evaluate enhancement requests and recommend scalable solutions that support business objectives.

HubSpot CRM Support

• Support the administration and optimization of HubSpot CRM, ensuring data integrity, system adoption, and user success.
• Own the setup, testing, maintenance, and optimization of campaigns within HubSpot and connected platforms.
• Manage lead routing, attribution tracking, campaign tagging, and data flow across integrated systems.
• Monitor reporting accuracy and system performance to ensure reliable business intelligence and decision-making.

Proprietary Software Support

• Supports updates, troubleshooting, and improvements to proprietary software used for franchise operations and recruitment. Act as a first point of contact to support and resolve all technology-related requests, including changes or new additions to the CRM or other business systems.

Data Management & Reporting

• Maintain CRM data integrity and governance standards across platforms.
• Develop, deliver, and maintain operational reports and dashboards that support business performance and decision-making.
• Validate lead source data, attribution reporting, and reporting accuracy across systems.
• Track key operational metrics and identify opportunities for improvement.

Process Documentation & Continuous Improvement

• Create and maintain process documentation, system procedures, and training resources.
• Evaluate business processes, workflows, and system utilization to identify inefficiencies and improvement opportunities.
• Research best practices and implement approved solutions that enhance operational efficiency, scalability, and user experience.
• Drive continuous improvement while ensuring alignment with organizational goals and standards.

Cross-functional Collaboration & Project Management

• Partner with cross-functional teams to support business needs, communicate project updates, and drive operational consistency.
• Manage multiple projects and competing priorities while ensuring deadlines and business objectives are met.
• Collaborate with stakeholders to gather requirements, recommend solutions, and support successful implementation of process and system enhancements.

User Support & Training

• Serve as a subject matter expert for HubSpot, proprietary platforms, and other operational systems.
• Provide professional and timely support, training, and guidance to internal teams, franchisors, and business partners.
• Research and resolve system issues while recommending solutions that improve business outcomes and operational efficiency.
• Promote system adoption, process compliance, and best practices across the organization.

What Success Looks Like:

• Takes ownership and follows projects and issues through to completion.
• Identifies opportunities to improve systems, processes, and operational efficiency.
• Balances independent problem-solving with effective communication and collaboration.
• Quickly learns new technologies and adapts to changing business needs.
• Maintains exceptional attention to detail and data accuracy.
• Serves as a trusted resource by providing responsive, professional support to internal and external stakeholders.

Qualifications:

Technical Skills & Experience

• Associate's or Bachelor's degree preferred, or equivalent professional experience.
• 2+ years of experience managing CRM platforms, business systems, operational processes, or technology solutions.
• Experience with HubSpot CRM, or comparable CRM platform, including workflow development, automation, reporting, integrations, and data governance. HubSpot experience preferred
• Working knowledge of, or ability to quickly learn, integrated platforms such as Monday.com, Zapier, Mailparser.io, Microsoft 365, Google Workspace, Meta, analytics tools, and other operational systems.
• Experience managing CRM campaigns, attribution reporting, lead routing, and campaign performance measurement.
• Experience troubleshooting system integrations and optimizing cross-platform workflows preferred.

Problem Solving & Operations

• Demonstrated ability to research, troubleshoot, and resolve operational or technology-related challenges independently.

Ability to independently manage initiatives from discovery and recommendation through implementation and ongoing support.

• Proven ability to identify process improvements and implement operational efficiencies.
• Strong documentation, process mapping, and organizational skills.
• Ability to manage multiple projects and competing priorities simultaneously.
• Highly detail-oriented with a commitment to data integrity and reporting accuracy.

Leadership & Communication

• Strong analytical, critical-thinking, and problem-solving abilities.
• Resourceful self-starter who takes ownership, exercises sound judgment, and seeks solutions proactively.
• Excellent written and verbal communication skills with the ability to build effective relationships across departments and external partners.
• Commitment to continuous improvement, operational excellence, and exceptional service.