Operations Systems Analyst

Fulton Bank; Yorktown (VA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical plans

Dental & Vision

Life insurance

401(k) match

PTO & volunteer time

Educational assistance

Disability insurance

Parental leave

Job summary

Fulton Bank is seeking a QA/Testing leader to drive department and cross-functional initiatives within a regulated banking environment. The role focuses on documenting requirements, creating tests, and ensuring critical processing systems run smoothly.

You will collaborate with internal teams and external vendors, develop testing scripts, and resolve system issues while maintaining alignment with business objectives and compliance requirements.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 3+ years software systems testing and implementation in banking.
• Lean and/or Six Sigma certification is preferred.

Responsibilities

• Lead and organize department and cross-functional projects aligned with business objectives.
• Develop and execute test plans, scripts, and scenarios with documented results.
• Review specifications and analyze system relationships to prevent disruptions.
• Troubleshoot production issues and manage testing schedules and vendors.
• Provide training, reporting, and guidance to staff and stakeholders.
• Ensure compliance with internal policies and regulatory requirements.
• Collaborate with client implementation teams to define technical needs.

Skills

Software testing

Quality assurance

Testing strategies

Education

Bachelor's Degree

Six Sigma certification

Job description

About the role

Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

This is a full-time career opportunity that can be remote within the Fulton Bank footprint as follows: The primary responsibility of this role is to lead and enable the execution of department level and or cross-functional initiatives as well as to support and manage systems and related technical projects for various operational business units. Incumbents will lead review current practices and technical specifications in order to support current and future state business objective. Activities will include documenting requirements, procedure updates, process mapping, develop and execute testing scripts, document the testing process, and collaborate with internal and external stakeholders to resolve systems and processing issues. Required testing will include integration, end-to-end, regression and user-acceptance for highly-regulated, time-sensitive processing systems. Incumbents will also manage special projects related to department objectives and systems initiatives.

Responsibilities

• Contributes to, organizes, and leads, when appropriate, department and potentially cross functional projects, work streams and or activities related to strategic initiatives of the business unit, department and potentially bank.
• Establishes performance measures, monitors and analyses performance metrics to identify and implement performance-based improvements.
• Develop and execute test plans, scripts and scenarios, document the testing process in compliance with internal policies and procedures, provide test results reporting to management and vendors, assist in troubleshooting and resolving production issues, manage testing schedule.
• Review technical specifications, use cases and business scenarios, analyze various systems relationships and dependencies to prevent collateral disruption and ensure critical files are processed as required, provide recommendations for process improvements and systems enhancements.
• Maintain a working knowledge of the business and technical ecosystem for their respective areas.
• Lead and or Support internal staff with regard to procedures, training and reporting, resolve escalated systems issues, direct staff and vendors as required.
• When managing or administering customer-facing systems or technology, troubleshoots issues and guides clients through resolution steps or escalates issues to internal teams as needed. When managing or administering customer-facing or sales-focused systems or applications, may work in collaboration with sales delivery and/or client implementation teams to solution and develop client technical and processing requirements, and then to implements those requirements within the system or application.

Requirements

• Bachelor's Degree or the equivalent experience.
• Specialty: Business related, Information Systems or other applicable. (3 or more years software systems testing and implementation in banking, or equivalent combination of leadership, project management, and testing experience.
• Lean and or Six Sigma certification.
• Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.
• As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.

Compensation and Benefits

Specific compensation offered will be determined based on a combination of factors including the candidate’s knowledge, skills, depth of work experience, and relevant licenses/credentials. This job is eligible to participate in a short-term incentive compensation plan subject to individual and company performance.

• This includes medical plans with prescription drug coverage.
• Flexible spending account or health savings account depending on the medical plan chosen.
• Dental and vision insurance.
• Life insurance.
• 401(k) program with employer match and Employee Stock Purchase Plan.
• Paid time off programs including holiday pay and paid volunteer time.
• Disability insurance coverage and maternity and parental leave.
• Educational assistance and a robust wellness program with financial incentives.

EEO Statement

EEO Statement Fulton Bank (“Fulton”) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.