Operations Systems Analyst

Fulton Bank; Oregon; Hybrid; USD 65,000 - 108,000; Full time

Benefits offered by this job

Medical plans with prescription drug

Flexible Spending / HSA

Dental and vision insurance

Life insurance

401(k) with employer match

Paid time off including holidays and 1

Disability insurance and parentalLeave

Adoption assistance

Educational assistance and wellness

Job summary

Fulton Bank seeks a qualified professional to lead department and cross-functional initiatives, focusing on testing and systems validation for time-sensitive banking processes.

You will develop test plans, review specifications, collaborate with stakeholders, and guide staff through procedures, ensuring compliance and operational excellence across Fulton Bank's footprint in remote settings.

Qualifications

• 3+ years of software systems testing and implementation in banking.
• Leadership, project management and testing experience.
• Lean and/or Six Sigma certifications preferred; CTM preferred.
• Experience with compliance and risk awareness in banking environments.

Responsibilities

• Contributes to and leads department and cross-functional projects; sets performance measures.
• Develop and execute test plans, scripts and scenarios; document results.
• Review technical specs and use cases; analyze system relationships and dependencies.
• Maintain knowledge of business and technical ecosystem; support staff with procedures.
• Lead or support staff and vendors; resolve escalated systems issues and testing schedules.
• Coordinate with internal and external stakeholders on testing and implementation.

Skills

Software testing

Banking domain knowledge

Project leadership

Education

Bachelor's Degree or equivalent

Tools

Lean Six Sigma

CTM

Job description

Value Proposition

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

Overview

This is a full-time career opportunity that can be remote within the Fulton Bank footprint as follows: DC, DE, MD, NJ, PA, VA.

The primary responsibility of this role is to lead and enable the execution of department level and or cross-functional initiatives as well as to support and manage systems and related technical projects for various operational business units. Incumbents will lead review current practices and technical specifications in order to support current and future state business objective. Activities will include documenting requirements, procedure updates, process mapping, develop and execute testing scripts, document the testing process, and collaborate with internal and external stakeholders to resolve systems and processing issues. Required testing will include integration, end-to-end, regression and user-acceptance for highly-regulated, time-sensitive processing systems. Incumbents will also manage special projects related to department objectives and systems initiatives.

Responsibilities

• Contributes to, organizes, and leads, when appropriate, department and potentially cross functional projects, work streams and or activities related to strategic initiatives of the business unit, department and potentially bank. Establishes performance measures, monitors and analyses performance metrics to identify and implement performance-based improvements
• Develop and execute test plans, scripts and scenarios, document the testing process in compliance with internal policies and procedures, provide test results reporting to management and vendors, assist in troubleshooting and resolving production issues, manage testing schedule
• Review technical specifications, use cases and business scenarios, analyze various systems relationships and dependencies to prevent collateral disruption and ensure critical files are processed as required, provide recommendations for process improvements and systems enhancements
• Maintain a working knowledge of the business and technical ecosystem for their respective areas
• Lead and or Support internal staff with regard to procedures, training and reporting, resolve escalated systems issues, direct staff and vendors as required

Additional Responsibilities

• When managing or administering customer-facing systems or technology, troubleshoots issues and guides clients through resolution steps or escalates issues to internal teams as needed. Provides accurate and timely responses to client requests, ensuring high levels of client satisfaction.
• When managing or administering customer-facing or sales-focuses systems or applications, may work in collaboration with sales delivery and/or client implementation teams to solution and develop client technical and processing requirements, and then to implements those requirements within the system or application. May require interactions with client during requirements gathering.

Qualifications

Education

Bachelor's Degree or the equivalent experience. Specialty: Business related, Information Systems or other applicable. (Required)

Experience

3 or more years software systems testing and implementation in banking, or equivalent combination of leadership, project management, and testing experience. (Required)

Certifications

Lean and or Six Sigma certification. (Preferred)Certified Test Manager (CTM). (Preferred)

Other Duties as Assigned by Manager

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

Pay Transparency

To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate's knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location.

The salary range for this position is $64,700.00 - $107,900.00 annually.

Additional Compensation Components

This job is eligible to participate in a short-term incentive compensation plan subject to individual and company performance.

Benefits

• medical plans with prescription drug coverage
• flexible spending account or health savings account depending on the medical plan chosen
• dental and vision insurance
• life insurance
• 401(k) program with employer match and Employee Stock Purchase Plan
• paid time off programs including holiday pay and paid volunteer time
• disability insurance coverage and maternity and parental leave
• adoption assistance
• educational assistance and a robust wellness program with financial incentives

EEO Statement

Fulton Bank ("Fulton") is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.

Sponsorship Statement

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.