Operations System Sr. Specialist

SAG-AFTRA Health Plan | SAG-Producers Pension Plan; Burbank (CA); Hybrid; USD 63,000 - 96,000; Full time

Job summary

Join a leading company as an Operations System Sr. Specialist to enhance the efficiency of Pension Benefit Operations. You will collaborate with teams to manage systems, resolve disruptions, and support data-driven decision-making, contributing to operational excellence in health and pension services.

Qualifications

• 2-4 years of experience in pension operations or related roles is required.
• Familiarity with pension administration systems or financial operations software is a plus.

Responsibilities

• Manage and support critical business systems for Pension Benefits.
• Conduct user acceptance testing for system updates ensuring functionality aligns with operations.
• Perform regular audits of system performance to ensure accuracy and compliance.

Skills

Problem-solving

Data analysis

Communication

Organizational skills

Education

Bachelor’s degree in business, finance, IT, or a related field

Tools

Microsoft Office

SQL

Tableau

Job description

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This range is provided by SAG-AFTRA Health Plan | SAG-Producers Pension Plan. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$63,920.00/yr - $95,880.00/yr

The SAG-AFTRA Health Plan and SAG-Producers Pension Plan (the Plans) provide health and pension benefits to SAG-AFTRA members based on earnings thresholds. The Pension Department is responsible for servicing the retirement benefits of our participants.

We are seeking a proactive Pension Benefit Systems Specialist to enhance the efficiency of our Pension Benefit Operations by managing and supporting critical business systems. You’ll collaborate with the operations team to maintain seamless pension processes, troubleshoot system issues, and support data-driven decision-making, acting as a key liaison with IT. Join our hybrid workplace to drive operational excellence in our pension and health plan services.

Essential Job Functions

• Partner with Pension Benefit Operations management to ensure system functionality supports business processes and pension plan requirements.
• Serve as the primary point of contact for system-related issues, resolving operational disruptions and coordinating with IT for technical solutions.
• Update system variables and configurations to reflect pension plan rules, regulatory changes, and operational needs.
• Conduct user acceptance testing (UAT) for system updates, verifying functionality aligns with business operations and workflow requirements.
• Perform regular audits of system performance to ensure data accuracy and compliance with pension regulations, identifying opportunities to optimize operational processes.
• Work with management to develop and monitor productivity metrics, generating reports to improve operational performance and client outcomes.
• Document system processes and operational workflows to support training and maintain consistency across the business unit.
• Train and support team members on system use, fostering adoption to streamline pension administration tasks.
  
  

Education/Experience

• Bachelor’s degree in business, finance, IT, or a related field (or equivalent experience).
• 2-4 years of experience in pension operations, business systems support, or a related role; candidates with less experience but strong potential are encouraged to apply.
• Familiarity with pension administration systems or financial operations software is a plus.
  
  

Knowledge, Skills & Abilities

• Strong problem-solving skills with the ability to troubleshoot system issues and communicate solutions effectively.
• Proficiency in Microsoft Office (Excel, Word, Teams); experience with data analysis tools (e.g., SQL, Tableau) or testing tools is an advantage.
• Excellent organizational skills and attention to detail for managing audits, documentation, training, and cross-team collaboration.
• Ability to work collaboratively in a hybrid setting (3 days in-office, 2 days remote).
• Eagerness to learn and adapt; knowledge of pension plan operations is a bonus.
  
  

Physical Requirements

The physical demands listed below are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the position. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions. A request for a reasonable accommodation should be made in writing and delivered to Human Resources.

Notice

SAG-AFTRA Health Plans and SAG-Producers Pension Plans provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you are a qualified candidate with an arrest or conviction record, please know that your application will be considered in accordance with LA county local ordinances.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Insurance

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