Operations Support - Vancouver (WA)

Sonepar USA Inc; Vancouver (WA); On-site; USD 27,552 - 33,310; Full time

Benefits offered by this job

Healthcare plans

Dental & vision

Paid time off

Paid parental leave

401(k) with company match

Tuition Reimbursement

Employee referral bonus

Shareholder opportunities

Disability insurance

Life insurance for family

Wellness program

Gym reimbursement

EAP

Job summary

North Coast, part of the Sonepar family, is recruiting for a on-site role in the Washington area. The position involves processing customer billings and credits, managing cash deposits, and reviewing returns and aging Will Call orders. A strong emphasis on accuracy, communication, and customer service is required.

The role is full-time, primarily office-based with standard 40-hour weeks, and requires on-site attendance. O365 proficiency and familiarity with Eclipse/SWMS are a plus.

Qualifications

• Accurate, dependable, and detail-oriented.
• Excellent written and verbal communication skills.
• Committed to 100% accuracy and doing tasks right the first time (DIRTFT).
• Excellent customer service skills.
• Experience with O365 products—Outlook, Excel, Word, etc.
• General understanding of Eclipse and SWMS.
• Self-motivated and a problem solver.

Responsibilities

• Actively work to meet monthly goals for N.C. Operations Scorecard.
• Processing of Customer Billings and Credits ensuring accuracy and compliance.
• Manage Daily Cash Box and deposits of checks received.
• Review monthly aging Will Call orders and their disposition.
• Review and process Return Goods.
• Review transfer discrepancies.
• File and Track carrier/vendor freight claims.
• Resolve Vendor Shipping Discrepancies.
• Other duties as assigned.

Skills

Attention to detail

Customer service

Communication skills

Office software

Problem solving

Tools

Outlook

Excel

Word

Eclipse

SWMS

Job description

There's a Place for You at North Coast

A career at North Coast is more than a job. You're investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. North Coast offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building - you can find it here. We operate throughout Oregon, Montana, Idaho, Alaska, Washington and we are part of the Sonepar group, the world's #1 electrical distributor with over 45,000 associates around the globe.

Being \"Powered by Difference\" means we respect and value diverse perspectives.North Coast we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career.

What You Will Do:

• Actively work to meet monthly goals for N.C. Operations Scorecard


• Processing of Customer Billings and Credits ensuring accuracy and compliance


• Manage Daily Cash Box and deposits of checks received


• Review monthly aging Will Call orders and their disposition.


• Review and process Return Goods


• Review transfer discrepancies


• File and Track carrier/vendor freight claims


• Resolve Vendor Shipping Discrepancies


• Other duties as assigned

What You Will Bring:

• Accurate, dependable, and detail-oriented


• Excellent written and verbal communication skills


• Committed to 100% accuracy and doing tasks right the first time (DIRTFT)


• Excellent customer service skills


• Experience with O365 products-Outlook, Excel, Word, etc.


• General understanding of Eclipse and SWMS


• Self-motivated and a problem solver

Physical Requirements and Work Environment:

• Heavy phone and computer use


• Office environment, mainly seated at a desk


• Some lifting up to 25 lbs.


• Usual 40-hour work week Monday through Friday.


• Requires regular and reliable on-site attendance

Additional Requirements:

• Must be authorized to work in the United States without current or future visa sponsorship.


• Any offer of employment is contingent upon the successful completion of all applicable pre-employment requirements, which may include a background check, drug screening, credit check, and motor vehicle record review, as permitted by law and required for the position.

Salary & Compensation:

• This position is non-exempt and is eligible for overtime


• Pay is $20/hour - $24.18/hour, DOE.

What We Offer You

We offer great family-friendly benefits to full-time associates:

• Healthcare plans


• Dental & vision


• Paid time off


• Paid parental leave


• 401(k) retirement savings with company match


• Tuition Reimbursement


• Employee referral bonus


• Opportunity to become a shareholder


• Employer-paid short- and long-term disability


• Employer-paid life insurance for spouse and dependents


• Robust wellness program


• Gym reimbursement


• Employee Assistance Program (EAP)

We're proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.

Learn More About Us

Get to know us on YouTube, LinkedIn, Facebook and Instagram and learn how we're \"Powering Progress for Future Generations.\" https://www.facebook.com/ncelectric https://www.linkedin.com/company/north-coast-electric https://twitter.com/ncelec https://www.youtube.com/northcoastelectric

Learn more at https://www.northcoast.com/about

North Coast is part of the Sonepar family of brands: https://www.soneparusa.com/us-en/about-us

Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email [e-mail].

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision

Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.