Operations Support Technician

Nexus Water Group; Fairbanks (AK); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

401(k) program with matching

Job summary

Fairbanks Sewer and Water in Fairbanks, AK is seeking an Operations Support Technician to provide administrative, customer, inventory, and hands-on field support for the Water Distribution and Wastewater Collection departments.

Reporting to the Superintendent, the role coordinates work orders and appointments, maintains accurate records, supports customers and contractors, and performs field tasks such as meter reading and inspections while ensuring safe, efficient daily operations.

Qualifications

• Two years of administrative experience, including office management.
• Must possess a valid Alaska State driver's license.
• Proficient in Microsoft Office/Windows-based applications.
• Minimum typing speed of 45 words per minute.
• Strong customer service and safety awareness.

Responsibilities

• Provide administrative support to Water Distribution and Wastewater Collection departments.
• Coordinate work orders, appointments, and timecard processes.
• Maintain accurate records and assist customers and contractors.
• Perform field tasks such as meter reading and inspections.
• Support purchasing/inventory control and office duties as needed.

Skills

Safety awareness

Customer service

Workload management

Time management

Microsoft Office

Communication

Typing 45 wpm

Office equipment

Tools

Microsoft Office

Job description

Who We Are

We are College Utilities working with Utility Services of Alaska and Golden Heart Utilities to bring safe and clean water and wastewater operations to Fairbanks, Alaska. Together these three companies are known as Fairbanks Sewer and Water; we are owned byNexus Water Group.

Nexus Water Group is a leading regulated water and wastewater utility serving more than 1.3 million people across 12 U.S. states and 2 Canadian provinces.

"Nexus" means connection. Through the essential water and wastewater services we deliver, we have a very personal connection to the people, businesses, and communities we serve. This is why our operations are locally led and managed. Every day, over 1,200 professionals deliver vital, safe, and reliable service through over 670 water systems and 360 wastewater systems.

What We Offer

• Paid Time Off: Starting at 3 weeks annually along with 11 company-paid holidays.
• Health and Wellness Benefits: The first day of the month after your start, you'll have access to your health, dental, prescription and vision benefits to help you stay well.
• 401(k) Program with Matching Contribution: We offer a company match 401K plan
• Grow With Us: Professional development opportunities through training, professional certifications, and education allowance.
• Additional Benefits: Other great benefits include company provided life insurance and Employee Assistance Program just to name a few.
• Employee Resource Groups (ERG): ERGs are voluntary employee groups that form based on shared characteristics or backgrounds and are sponsored by the organization.

Overview

Fairbanks Sewer and Water has an opportunity for a College Utilities for a Operations Support Technician. Reporting to the Superintendent, the Operations Support Technician provides administrative, customer, inventory, and hands-on field support for the Water Distribution and Wastewater Collection departments. This role helps ensure safe, efficient daily operations by coordinating work orders and appointments, maintaining accurate records, supporting customers and contractors, and performing field activities such as meter reading, inspections, and related operational tasks.

Work Hours and Schedule

This position will be based in Fairbanks, AK. Schedule is Monday through Friday.

What You’ll Do

• Field work including meter reading, disconnect painting, door hangers andother as required.
• Field work including pretreatment inspections and others as required.
• Provide a point of contact for customers, contractors, and Customer Service.
• Purchasing/inventory control including ordering, receiving, checking infreight, and maintaining appropriate inventory levels.
• Provide support to the Water Distribution Department and WastewaterCollection Department.
• Responsible for performing administrative duties including processing mail, various clerical tasks, fielding calls, data entry, word processing, managinginformation requests, and maintaining office files.
• Manages weekly timecard reports, review, and revises as necessary.
• Schedule and coordinate contractor and customer appointments.
• Work order system management to include work order generation and closeout to ensure accuracy and that all time and materials have been correctlyapplied.
• Other duties as assigned or required.

What You’ll Bring

Experience

• Two years of administrative experience, one year of which dealt with office management development, or was in an office management capacity.

Licenses

• Must possess a valid Alaska State driver's license.

Knowledge, Skills and Abilities

• Safety conscious, committed to working safe, and able to identify unsafe conditions.
• Ability to provide excellent customer service that is both polite, prompt and effective.
• Ability to work well under varying degrees of workload pressures.
• Ability to maintain commitments to daily essential predefined work goals.
• Proficient in the use of Microsoft Office/Windows based applications.
• Capable of communicating effectively in writing and verbally.
• Ability to type with reasonable speed and accuracy utilizing proper grammar, spelling, and punctuation.
• Familiar with business office equipment such as copiers, printers and fax machines.
• Knowledge of industry materials.
• A minimum typing speed of 45 words a minute.
• Proficient in the operation of standard office equipment including a personal computer, the Microsoft Office Suite of programs, multi-line phone system, two-way radio, fax machine copier, and scanner.

Work Environment

• The work involves some walking and occasional lifting to approximate a 40-pound box.
• Position requires a minimum of 40 hours per week with hours in excess of 40 per week as needed.

About Our Company

We are a proud Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any characteristic or condition protected by Federal, state, or local law.

We are an E-Verify participating employer.