Operations Support Technician

Harris Seeds Company; City of Rochester, Northern (NY, KY); On-site; USD 25,000 - 30,000; Full time

Job summary

Garden Trends, Inc. in Rochester, NY seeks an Operations Support Technician to ensure accurate flow of goods, support production, and handle inbound shipments.

The role emphasizes receiving, labeling, stocking, and ERP record-keeping, with opportunities in forklift operation and cross-training in other departments. Ideal candidates have a high school diploma, 2–3 years in warehouse or production, basic math and data-entry skills, and familiarity with Microsoft Office and ERP systems.

Qualifications

• High school diploma or equivalent; technical or trade training is a plus.
• 2-3 years of warehouse or production experience preferred.
• Math skills and basic data entry in ERP or inventory systems required.

Responsibilities

• Load/unload trucks using forklift or pallet jack and verify deliveries.
• Unpack, sort, label, and stock incoming items with accuracy.
• Maintain records in ERP; assist packing and production operations.
• Support multiple departments in a fast-paced warehouse setting.
• Perform basic preventive maintenance tasks as needed.

Skills

Detail-oriented

Data entry

Math skills

Education

High school diploma or equivalent

Technical or trade training (a plus)

Tools

Excel

ERP system

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Operations Support Technician

Full Time Manual Labor Rochester, NY, US

4 days ago Requisition ID: 1031

Salary Range: $18.00 To $22.00 Hourly

Job Summary

The Operations Support Technician is responsible for ensuring the accurate and efficient flow of goods into the facility while also supporting production and fabrication needs. This role's primary focus is on receiving, including unloading and verifying inbound shipments, labeling and stocking materials, and maintaining accurate records in the ERP system. In addition, the position assists with packaging and production operations, may perform preventive maintenance on fulfillment and packaging equipment. The ideal candidate is detail-oriented, safety-focused, and adaptable, with the ability to support multiple departments in a fast-paced environment. The role offers opportunities for forklift operation and increased opportunities for cross-training in other departments to support broader warehouse operations.

Summary Of Essential Job Functions:

Receiving (50%)

• Load/unload trucks using forklift and/or pallet jack
• Unpack and sort deliveries.
• Reconcile delivered items against Packing Lists.
• Verify items and quantities against Purchase Order.
• Assist in sampling materials and sample products.
• Label all items with Harris Seeds product labels as they come in.
• Assist with stocking and locating products.
• Assist in delivering all incoming non-inventoried items to correct individual or department.
• Move products to warehouse location via hand truck and or forklift
• Assist in physical inventory.

Hard Goods Production (40%)

• Printing, labeling, filling, or sealing packages, either by hand or using equipment within the hard goods packaging area
• Monitor product and packaging for quality control
• Manage and organize materials, ensuring they are accurately received, stored, and available for production.
• Keep open lines of communication with co-workers and managers

Miscellaneous Operations Support (10%)

• Other duties as assigned

Education/Experience

• High school diploma or equivalent; technical or trade training a plus
• 2-3 years of experience of warehouse, production or related field preferredMath skills (ability to understand and perform simple formulas and algebra)
• Computer and data entry skills required
• Basic knowledge of Microsoft Office products (i.e. Excel, Word, Outlook)
• Proficiency with ERP or inventory management software a plus
• Basic mechanical aptitude and familiarity with preventative maintenance tasks preferred

Core Competencies

• Strong attention to detail and accuracy in receiving and data entry
• Ability to lift 40-50 pounds unaided
• Ability to stand for extended periods (up to 8 hours per day)
• Ability to perform repetitive tasks with a high degree of accuracy
• Ability to learn inventory management software
• Comfortable working independently with minimal supervision

This job is operated in a warehouse environment.

EEO Statement

Garden Trends, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, citizenship status, national origin, ancestry, gender, sexual orientation, age, weight, religion, creed, disability, gender identity, marital status, results of genetic testing, veteran status, political affiliation, or any other factor protected by law. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, demotion, and training. Garden Trends Inc. expressly prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties is not tolerated.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.