Operations Support - Technical Advisor

Infinity Systems Engineering; Colorado Springs (CO); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health Benefits (Medical & Dental)

Work-life balance

Three weeks vacation

Sick leave and flex spending

401(k) contributions

Professional development reimbursement

Profit sharing

Job summary

Infinity Systems Engineering is seeking an Operations Support - Technical Advisor to provide Level 2 support at Schriever Space Force Base and other DoD sites. The role requires Security+ and involves routine maintenance, system restoration, and coordination with DoD operations teams.

The position emphasizes timely problem resolution, access control, and secure data handling in classified environments, with occasional after-hours work.

Qualifications

• Security + certification required.
• 3+ years of experience supporting MILSATCOM or DoD operations.
• Experience with MPR/DR processes and issue tracking.
• Basic system administration (Windows/Linux) and user account management.
• Knowledge of MILSATCOM operations and drafting MORs.
• Hands-on maintenance experience (PMIs, hardware replacement, system restoration).
• Familiarity with classified environments and secure data transfers.
• Strong troubleshooting skills in time-sensitive, mission-critical settings.
• Ability to manage maintenance procedures, spares, and bench stock.
• Effective communication and teamwork skills.
• Proficiency with Microsoft Office and basic documentation practices.

Responsibilities

• Provide organizational and intermediate level support to operations of CCS-C systems in all facilities at SSFB and VSFB at the BSOC-V.
• Security Plus certification required to maintain privileged accounts on the system.
• Occasionally work outside normal hours including weekends to restore operations.
• Resolve Mission Problem Reports (MPR) and Deficiency Reports (DR).
• Provide system administrator support and draft MORs.
• Maintain spares, bench stock, and perform PMIs.
• Remove and replace faulty equipment and restore systems to operations within timelines.
• Log and document maintenance procedures and support meetings.

Job description

Infinity's niche in the aerospace and defense industry is specialized solutions that help bridge the gap between space and ground. This is no small task, and we owe our success to our team who help us fulfill our mission; to match people with their legacies for betterment of the world. There is always a place at Infinity for a motivated, capable individual seeking a career to better the world. We prioritize supporting our team through exceptional benefits, work-life balance, and structured career development. At Infinity, WE ARE MORE -- now, come be more with us!

Position Overview

This Operations Support - Technical Advisor will provide Level 2 support to Level 1 Support Desk personnel and In-Room Technical Advisor (TA) staff. This task is primarily performed at Schriever Space Force Base (SSFB).

Primary Responsibilities

Provide organizational and intermediate level support to operations of CCS-C systems in all facilities at SSFB and Vandenberg Space Force Base (VSFB) at the Backup Satellite Operations Center - Vandenberg (BSOC-V). This position requires a Security Plus certification to maintain a privileged account on the system. In some cases, the need to perform troubleshooting to restore operational capabilities may require working outside of normal business hours including weekends.

• Mission Problem Report (MPR) and Deficiency Report (DR) resolution
• System administrator support
• Draft MILSATCOM Operational Requests (MORs)
• Installation support including maintaining critical spares and bench stock
• Performing Preventative Maintenance Inspections (PMIs)
• Removing and replacing faulty equipment
• Restoring systems to operations within contractually mandated timelines
• Maintaining organizational maintenance procedures
• User account management (new and existing accounts)
• File transfers as required by users
• Classified courier support
• Log and data collection to support Kratos engineering
• Support all Kratos operations meetings
• Support user meetings as required

Education

Bachelor's Degree in IT related is desired, but not required.

Experience

At least 3 years of relevant experience is required.

Clearance Requirement

DoD TS/SCI

Minimum Qualifications

• Security + Certification required
• 3+ years of experience supporting MILSATCOM or DoD operations
• Experience with MPR/DR processes and system issue tracking
• Basic system administration (Windows/Linux), including user account management
• Knowledge of MILSATCOM operations and drafting Operational Requests (MORs)
• Hands-on maintenance experience (PMIs, hardware replacement, system restoration)
• Familiarity with classified environments and secure data/file transfers
• Strong troubleshooting skills in time-sensitive, mission-critical settings
• Ability to manage maintenance procedures, spares, and bench stock
• Effective communication and teamwork skills
• Proficiency with Microsoft Office and basic documentation practices

Preferred Qualifications

• Experience with Kratos systems, SATCOM terminals, or RF components
• Familiarity with DoD maintenance and ticketing systems (e.g., Remedy)
• Basic scripting (e.g., PowerShell, Bash) or automation experience
• Understanding of secure system handling (NISPOM, ICD 503)
• Experience writing SOPs and supporting user/technical meetings

Infinity Benefits

• Great Company Culture. Infinity firmly believes that our success is due to the happiness and personal satisfaction of our employees.
• Health Benefits. 100% Company Paid Medical and Dental for you AND your family.
• Work that Stays at Work. Genuine work/life balance and flexibility. We know our employees have lives outside of work and we support you in living them!
• Rest and Relaxation. Three weeks' Vacation -- Front Loaded on the day you start, and we pay fo you to go on our company reward trip (ask us about this!)
• Health and Wellness. We offer 48 hours of sick leave, in addition to your Vacation, as well as Flex-Spending options (Medical and Dependent Care)
• Prepare for the Future. 401(k) company contribution, with free professional financial planning advisors
• Education and Professional Training Reimbursement. We support our employees career aspirations and growth!
• Profit Sharing Plan. Infinity's success is due to our employees. Eligible employees are able to participate in our Profit-Sharing Plan.
• And more!

U.S. Citizenship is required.

EOE including disability/vet

Application Deadline

This will be posted for a minimum of 30 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

To learn more about our company and benefits, please visit: [Infinity Careers](https://www.infinity.aero/careers){rel=\"noopener noreferrer\" target=\"_blank\"}