Operations Support System Engineer

Motion Recruitment; Phoenix (AZ); Hybrid; USD 61,000 - 72,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Motion Recruitment seeks a Systems Operations Engineer to support enterprise-scale Azure platforms across Chandler, AZ, Dallas, TX, or Charlotte, NC—hybrid with 3+ onsite days. You’ll own automation, observability, and incident response in Azure environments, including AKS, ASE, and Landing Zones, while collaborating with leadership on high-impact cloud initiatives.

The role emphasizes building self-service capabilities, improving platform reliability, and reducing toil.

Qualifications

• 7+ years of experience with public cloud and on-premises technologies.
• 4+ years of experience supporting Linux environments.
• 3+ years of experience with AKS, ASE, and Azure Landing Zones.
• 3+ years of Terraform and GitHub.
• 3+ years of Python experience.
• 1+ years of experience with LLMs, prompting and Conversational AI, Agentic AI, MCP.
• 2+ years of Grafana, KQL, and JQL.
• Experience supporting production enterprise Azure environments.
• Strong incident response, troubleshooting, and operational support experience.
• Strong verbal, written, and interpersonal communication skills.
• Ability to support platform stability, incident management, change management, automation, documentation, and capacity planning.
• Ability to participate in on-call rotation and lead escalations and major incident support.

Responsibilities

• Support and maintain large-scale Azure platforms, including AKS and ASE environments.
• Provide L2/L3 operational support and lead escalations and major incident response.
• Improve observability, monitoring, alerting, platform stability, and system availability.
• Develop automation and Infrastructure-as-Code solutions to reduce manual work.
• Support application migrations and enterprise cloud platform initiatives.
• Conduct root cause analysis and implement corrective and preventative measures.
• Participate in incident, change, and release management processes.
• Identify operational gaps and drive continuous improvement initiatives.
• Collaborate with engineering teams, vendors, cross-functional partners, and senior leadership.
• Maintain technical documentation and support capacity planning and day-to-day operational oversight.
• Grafana / KQL / JQL / Observability & Monitoring.
• LLMs / Conversational AI / Agentic AI / MCP.
• ServiceNow / Jira.

Skills

AKS

ASE

Terraform

Python

LLMs

Grafana

JQL

Tools

Terraform

GitHub

OpenShift

Jira

ServiceNow

Prometheus

Job description

Location: Chandler, AZ / Dallas, TX / Charlotte, NC — Hybrid, 3+ days onsite

Duration: 12 Months

Rate: $46.53/hr.

This 12-month contract opportunity is seeking a Systems Operations Engineer to support enterprise-scale Azure platform and application hosting environments across Chandler, AZ, Dallas, TX, or Charlotte, NC. This engineer will work extensively with Azure Kubernetes Service (AKS), Azure App Service Environment (ASE), Azure Landing Zones, Linux, Terraform, GitHub, Python, and observability technologies. The position is W2 only and requires 3+ days per week onsite at an approved location.

This is an opportunity to help shape next-generation cloud operations rather than simply maintain existing infrastructure. You’ll tackle large-scale Azure environments, improve platform reliability and observability, automate repetitive operational work, and build self-service capabilities that reduce engineering toil. The role offers significant technical ownership, exposure to modern AI technologies such as LLMs and Agentic AI, and collaboration with engineering teams and senior leadership on high-impact cloud initiatives.

Contract Duration: 12 Months

Required Skills & Experience

• 7+ years of experience with public cloud and on-premises technologies
• 4+ years of experience supporting Linux environments
• 3+ years of experience with Azure Kubernetes Service (AKS), Azure App Service Environment (ASE), and Azure Landing Zones
• 3+ years of experience with Terraform and GitHub
• 3+ years of Python experience
• 1+ years of experience with LLMs, prompting and Conversational AI, Agentic AI, and Model Context Protocol (MCP)
• 2+ years of experience with Grafana, KQL, and JQL
• Experience supporting production enterprise Azure environments
• Strong incident response, troubleshooting, and operational support experience
• Strong verbal, written, and interpersonal communication skills
• Ability to independently support platform stability, incident management, change management, automation, documentation, and capacity planning
• Ability to participate in an on-call rotation and lead escalations and major incident support

Desired Skills & Experience

• 3+ years of experience supporting shared hosting environments
• 3+ years of Site Reliability Engineering experience
• Experience with OpenShift
• Experience with incident and change management processes and ServiceNow
• 1+ years of experience with Jira and ServiceNow
• Experience with Azure networking, including VNets, NSGs, and Private Endpoints
• Experience with Microsoft Entra ID
• Familiarity with Docker, Helm, and service mesh technologies
• Experience with Prometheus and Azure Monitor
• Experience with Bash and/or PowerShell
• Experience with ARM, Bicep, and/or Ansible
• Understanding of cloud governance, policy enforcement, security best practices, and cost management
• Experience mentoring junior engineers or serving in a technical lead capacity
• Azure or Kubernetes certifications such as Azure Solutions Architect Expert, Azure DevOps Engineer Expert, Azure Administrator Associate, or CKA

What You Will Be Doing

• Support and maintain large-scale Azure platforms, including AKS and ASE environments
• Provide L2/L3 operational support and lead escalations and major incident response
• Improve observability, monitoring, alerting, platform stability, and overall system availability
• Develop automation and Infrastructure-as-Code solutions to reduce manual intervention and operational toil
• Support application migrations and enterprise cloud platform initiatives
• Conduct root cause analysis and implement corrective and preventative measures
• Participate in incident, change, and release management processes
• Identify operational gaps and drive continuous improvement initiatives
• Collaborate with engineering teams, vendors, cross-functional partners, and senior leadership
• Maintain technical documentation and support capacity planning and day-to-day operational oversight
• Grafana / KQL / JQL / Observability & Monitoring
• LLMs / Conversational AI / Agentic AI / MCP
• ServiceNow / Jira

Daily Responsibilities

• 70% Hands On — Azure platform support, troubleshooting, automation, observability, incident response, and infrastructure engineering
• 10% Management Duties — Leading escalations, coordinating major incidents, planning changes, and driving operational improvements
• 20% Team Collaboration — Partnering with engineering teams, cross-functional stakeholders, vendors, and senior leadership

Note: Daily responsibility percentages were not provided and are estimated based on the supplied responsibilities.